There is nothing not to like about 'gardens4you.ie'. The plants were so fresh looking. The service was fast. The packing really impressed me as they not only had such a strong box, but it was divided so as to protect the more fragile plants.On top of this the prices were great, but something that I really, really appreciated (because I am a bit of a novice on plants & don't know one from another ) was the fact that for each plant that I had purchased, they enclosed a sheet explaining exactly how to plant each item along with a photo so that I knew which was which.Before I got my parcel I was thinking that I would have to go back on the website to see which plant was which and what to do with it, but this page saved me all of that bother, so I was delighted to find this sheet enclosed.I definitely give this company full marks all round and am saving up to buy some more plants.
In a nutshell: two out of four plants I received were diseased (the other two are in quarantine waiting to see if they are also diseased) and customer service was rude and argumentive when I tried to ask for my money back (which I did after I had to threaten legal action and lateral flow tests to prove the diseased status of the plants, why is it always a battle?). The customer service in question replied from the UK, the plants came from the Netherlands, I ordered from gardens4you (dot) ie.
To get a response from The UK was bizarre as it's through an IE website and I will certainly be reporting gardens4you for using an IE website to "weare" (dot) ie and the relevant authorities for abusing Irish internet infrastructure and cyberspace.
I am also calling out the nursery (ies?) in the Netherlands for their obvious poor care of plants and the many holes in gardens4you in general's Standard Operating Procedures and Policies I can immediately digress from my experience.
I tried to bring this to their attention and resolve the dispute quietly but after the experience with the UK customer service and no response from Melvin Jansen who I tried to contact I am now bringing this to the public's attention.
Save your money DO NOT buy with Gardens4you, buy local or nationally (most local/national stores are happy to order more exotic plants for you), and support the Irish economy. We as an Irish customer base deserve better than the poor service from the Netherlands and rude customer service from The UK.
Plants arrived quickly and were very healthy looking.
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Mar 9, 2023
Everything arrived quickly and perfectly packaged .
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12 days ago
Plants arrived quickly and in top condition
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Mar 1, 2023
Great quality plants arrived very promptly.
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Mar 12, 2023
Always great service and lovely products
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Mar 15, 2023
Plants looked very healthy on arrival.
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7 days ago
Fab orders, plants in good condition.
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Mar 5, 2023
All plants arrived in good condition.
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Mar 9, 2023
Amazing Customer Service, Thank You!
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4 days ago
Items came quickly, well packaged.
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Mar 11, 2023
They arrived quickly and healthy
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Mar 5, 2023
Plants are of very poor quality.
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Answer by gardens4you.ie
Mar 9, 2023
Thank you for your feedback. The photo of one of the 2 buddleias received is completely normal for the season especially during the winter period, we have -2ºC at night here in the Netherlands this is nursery plant cultivated outdoor all year around. Do not worry the order is 2 months guaranteed, if the plant failed to grow the item will be simply replaced or refunded.
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