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Mar 7, 2024
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The cardboard box should have sort of root retainer inside to prevent football moving so the young trees don't fly around during (wrong)transport. That would prevent the young shoots from getting damaged. The sticker on the box is clever but during handling thousands such boxes a day in a big mailcenter it will still happen that one gets upside down and break all fragile shoots...
I got a delivery with a badly damaged tree and I get a replacement free of charge, no questions asked. That's customer care as it should be...
I only gave Garden4you one star because I had to to in order to be able to write a review. They do NOT deserve even one star. I ordered 4 x Liriodendron tulipifera trees with the intention of growing 4 x beautiful park trees. I got 4 x rubbish trees, not in any way straight or upright; all with their leaders cut off and all in a hugely potbound condition with completely contorted roots. Despite several amicable but fruitless emails Garden4you are refusing to suitably address the situation they have created. I can return the rubbish to them but at my personal cost which they will not refund and as the return cost is not disimilar to my original payment this is a pointless exercise. I will never buy from them again and I certainly woul;d never ever recommends them to anybody else. This could have been so nice an experience all round and wasn't.
I liked that everything was labelled. I didn't get any email or other form of planting instructions. Apart from waiting, I have no way of knowing if the plants will grow from the bare roots. Bit too soon to be able to tell.
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May 18, 2024
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Poor delivery
There was no explanation that delivery by dos would take so long.
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Answer by gardens4you.ie
Jun 19, 2024
Thank you for your feedback.
We are very sorry that you are disappointed with the delivery. On our website we state that delivery to Ireland takes 3-5 days. The delivery time is an indication, we cannot guarantee it. According to our information, your parcel was delivered within the delivery time. If you are not satisfied with the delivery, please contact our customer service team directly and they will be happy to help.
May 15, 2024
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May 4, 2024
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Apr 29, 2024
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Answer by gardens4you.ie
Jun 19, 2024
Thank you for your feedback.
On our website we state that delivery to Ireland takes 3-5 days. The delivery time is an indication, we cannot guarantee it. According to our information, your parcel was delivered within the delivery time.
If you are not satisfied with the delivery, please contact our customer service team directly and they will be happy to help.
Some of the plants didn't look too healthy but the rest wete ok
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Apr 17, 2024
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The box with plants was delivered upside down
I’ve ordered a Boston fern and a flytrap in this shop. The flytrap was meant to be a gift. Unfortunately, when the order was delivered, the box was upside down. Even though all the plants seem to be carefully packed, the flytrap arrived in a very poor condition. I’m not sure it’ll survive. The soil was everywhere and it’s leaves and traps were damaged.
I can understand that it may be a fault of a delivery company, but when I tried to contact the shop with email, I got no response. Don’t appreciate such kind of service.
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Answer by gardens4you.ie
Jun 19, 2024
Thank your for your feedback.
We are sorry that your package was delivered upside down. The plants are well packed and cared for during the journey. As can be clearly seen in the photo, the Venus plant has not suffered any damage. If your plants do not develop as expected within the guarantee, please contact us again at the end of this period. We will be happy to assist you further.
Apr 10, 2024
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Answer by gardens4you.ie
Apr 16, 2024
We're sorry to hear that your experience fell short of expectations. Your feedback is valuable to us, and we would appreciate the opportunity to learn more about your concerns and see how we can improve. Please feel free to reach out to our customer service team with any further details or issues you encountered. We're committed to providing the best possible service and addressing any issues promptly.
I have ordered a couple of times plants are always in good health and delivery is reliable.
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Mar 20, 2024
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Shipping took to long to start, not to deliver but to start. Order wasn't shipped until a week after and took too long for the cost. I can order items from China for less money and free shipping. Suggest they read their reviews also
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Answer by gardens4you.ie
Apr 16, 2024
We apologize for the delay in processing and shipping your order. We understand the importance of timely delivery and strive to meet our customers' expectations. Your feedback is valuable to us, and we will take it into consideration to improve our shipping processes. We appreciate your patience and understanding. If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to contact us.