I've always trusted and enjoyed shopping with gardens4you. Plant quality is good with a speedy delivery. Recently though I received a delivery where the plants just shouldn't have been sent out, after my initial disappointment, decided to wait to see if they would make a comeback which they didn't, that was when I decided to contact customer service. They responded very quickly, just asked me to send a photo as evidence and they would then replace the order if they still had them in stock or refund me, I was more than happy with that response so all good. Easy to deal with this company even if you experience a problem. 👍
In a nutshell: two out of four plants I received were diseased (the other two are in quarantine waiting to see if they are also diseased) and customer service was rude and argumentive when I tried to ask for my money back (which I did after I had to threaten legal action and lateral flow tests to prove the diseased status of the plants, why is it always a battle?). The customer service in question replied from the UK, the plants came from the Netherlands, I ordered from gardens4you (dot) ie.
To get a response from The UK was bizarre as it's through an IE website and I will certainly be reporting gardens4you for using an IE website to "weare" (dot) ie and the relevant authorities for abusing Irish internet infrastructure and cyberspace.
I am also calling out the nursery (ies?) in the Netherlands for their obvious poor care of plants and the many holes in gardens4you in general's Standard Operating Procedures and Policies I can immediately digress from my experience.
I tried to bring this to their attention and resolve the dispute quietly but after the experience with the UK customer service and no response from Melvin Jansen who I tried to contact I am now bringing this to the public's attention.
Save your money DO NOT buy with Gardens4you, buy local or nationally (most local/national stores are happy to order more exotic plants for you), and support the Irish economy. We as an Irish customer base deserve better than the poor service from the Netherlands and rude customer service from The UK.
Order date: 20/5/23... Arrived 5 days Ireland ...very dry ...leaves withered...2 fell off immediately ...first aid given for 24 hours then planted out in beautiful irish sunshine...other shrubs have arrived with green leaves and not dry...would like replacement as not cheap with postage...over 20 euros
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13 days ago
This was a €40 gift for a new home.
Had I known it would be sooo much smaller than pictured I would have bought flowers.
No not impressed with the sales technique ;(
I did write to customer service but no response yet, instead I'm asked to write a review....
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2 days ago
the order takes a while to be process which is not stated in the delivery time, shipping was expensive and slow, plants arrived at the significantly smaller side of the size scale provided on the website. I would definitely not order again.
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12 days ago
The plant was sick when it arrived. Full of brown spots. Trying to recover it with neem oil treatment now. The rest of the products were fine.
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May 7, 2023
It will be a miracle if the plants survive they arrived in such poor condition.
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Answer by gardens4you.ie
May 16, 2023
All orders placed on our website are guaranteed. If you have any doubt about the plants received just send photos to our customer service we will be happy to assist you.
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Apr 23, 2023
Ordering is easy, delivery speedy. However the description on line, the guidelines on paper, and the passport on the bag don’t all align, now it’s important to know I’m very much a novice in this area, so I need lots of help with planting etc. I’ll contact the guys for help, but better instructions would help. Being an expert in this case is a disadvantage as they assume the customer understands the details. Some of us don’t and need more help, please.
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Apr 30, 2023
Plants mostly good quality, one batch had small amount of root growth, but have just planted them and they may be fine. Tracking system does not really work, plants arrived quite quickly but no information about timing at all on tracking system. Timing of delivery Netherlands to Ireland often better than from Irish suppliers.
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Apr 29, 2023
Ordered some bamboo plants for garden as couldn’t find any decent sized for price I wanted in local garden centres. I was very impressed with the plants when they arrived. Excellent quality and very well packaged. Will definitely order for them again and happily recommend
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Apr 20, 2023
Excellent service. Lovely shrubs. Very good information. A problem with delivery. My address was correct on the delivery note but incomplete on the label. The label did contain my Eircode but the delivery company left that out.
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Apr 16, 2023
the bits I have already bought have all been sucessful including seeds. The service is really good and prices are reasonable. If I had more money I would buy lots more as you have a great range of plants etc. Thank you.
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May 2, 2023
plant arrived well packed and protected - quick delivery
understood it to be a red acer, it arrived green, presume it turns red, but no explanation
dpd 9delivery company gave no advance warning of delivery.
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Answer by gardens4you.ie
May 2, 2023
Our confirmation email with tracking arrived probably in your spams or deleted items. The acer that you ordered is a young specimen which will take its red tint as the text of the site indicates.
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Apr 28, 2023
Easy shopping experience and Plants arrived intact and look healthy !! AS I dont live near a large garden centre I struggle to get some of the plants so great to be able to order on line
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Apr 19, 2023
Excellent in every way. Plants were healthy and packaged extremely well to protect them on their way to me. Instructions for care were very helpful and the plants arrived very speedily.
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Apr 5, 2023
I bought two grape vines from them but one was broken in transit. They asked for a photo of it and then sent off two more as replacement. Very good OR , quick response and quick remedy.
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Apr 12, 2023
Love the quick delivery, and the instructions on how to look after my plants. No I say you have it pretty much organised, I can't think of anything that you need to do better.
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Apr 9, 2023
Well I've always found my experience with gardens 4you to be very satisfactory the product is very well packaged and everything does grow never had a complaint with them
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Apr 8, 2023
Honestly the plant arrived bigger and better than expected. Carefully wrapped and within days of order. The same plant would have been double the price locally.
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Apr 9, 2023
Not my first time to buy from here and won't be my last. Items are always in good condition and well packaged for courier delivery.
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