I've always trusted and enjoyed shopping with gardens4you. Plant quality is good with a speedy delivery. Recently though I received a delivery where the plants just shouldn't have been sent out, after my initial disappointment, decided to wait to see if they would make a comeback which they didn't, that was when I decided to contact customer service. They responded very quickly, just asked me to send a photo as evidence and they would then replace the order if they still had them in stock or refund me, I was more than happy with that response so all good. Easy to deal with this company even if you experience a problem. 👍
In a nutshell: two out of four plants I received were diseased (the other two are in quarantine waiting to see if they are also diseased) and customer service was rude and argumentive when I tried to ask for my money back (which I did after I had to threaten legal action and lateral flow tests to prove the diseased status of the plants, why is it always a battle?). The customer service in question replied from the UK, the plants came from the Netherlands, I ordered from gardens4you (dot) ie.
To get a response from The UK was bizarre as it's through an IE website and I will certainly be reporting gardens4you for using an IE website to "weare" (dot) ie and the relevant authorities for abusing Irish internet infrastructure and cyberspace.
I am also calling out the nursery (ies?) in the Netherlands for their obvious poor care of plants and the many holes in gardens4you in general's Standard Operating Procedures and Policies I can immediately digress from my experience.
I tried to bring this to their attention and resolve the dispute quietly but after the experience with the UK customer service and no response from Melvin Jansen who I tried to contact I am now bringing this to the public's attention.
Save your money DO NOT buy with Gardens4you, buy local or nationally (most local/national stores are happy to order more exotic plants for you), and support the Irish economy. We as an Irish customer base deserve better than the poor service from the Netherlands and rude customer service from The UK.
Delivery,waiting 7 days and my package is still in Nederlands
Report review
Verified review
Apr 7, 2023
Better tracking would be great
Report review
Verified review
Apr 3, 2023
Report review
Verified review
Apr 2, 2023
Report review
Verified review
Mar 31, 2023
Report review
Verified review
Mar 31, 2023
Plants arrived 1 week after I ordered them. They're in excellent condition but a lot smaller than anticipated for the price and not as big as the website photograph.
Report review
Verified review
Mar 28, 2023
Report review
Verified review
Mar 27, 2023
Plants arrived looking very healthy and professionally packed.
Report review
Verified review
Mar 26, 2023
Lovely plant arrived
Would be good to be able to track
Report review
Verified review
Mar 25, 2023
Very good, you get what you ask for and a little more
Report review
Verified review
Mar 19, 2023
Very good
Report review
Verified review
Mar 19, 2023
It would have been 5 stars as the plants arrived healthy, but I chose an Irish site to support Irish business and found out during the shipping process that they aren't in Ireland at all. Overseas companies shouldn't be allowed to have .ie websites.
Report review
Answer by gardens4you.ie
Mar 20, 2023
It is no secret that we are based in Holland, our physical address is on the site and we also explain on our site who we are, where we ship from, how and our passion for plants. We have been selling our products to Ireland for more than 20 years and pay our taxes (VAT) in your country, which brings in foreign currency and helps the country's economy.
Verified review
Mar 16, 2023
Report review
Verified review
Mar 11, 2023
Arrived quickly, plants were in good order, well packaged inside the box so not to get damaged. Delivery was punctual. The box itself could do with another bit of sellotape. Thank you very much!
Report review
Verified review
Mar 9, 2023
Great plants but could do much better at packaging them for delivery. Plants arrived some looking more worse for wear than others. They have survived but have been slightly damaged.
Report review
Verified review
Mar 9, 2023
Report review
Verified review
Mar 7, 2023
Good products
Report review
Verified review
Mar 6, 2023
very fast delivery, plants were a lot smaller than expected but in good condition
Report review
Verified review
Mar 5, 2023
Plants are of very poor quality.
Report review
Answer by gardens4you.ie
Mar 9, 2023
Thank you for your feedback. The photo of one of the 2 buddleias received is completely normal for the season especially during the winter period, we have -2ºC at night here in the Netherlands this is nursery plant cultivated outdoor all year around. Do not worry the order is 2 months guaranteed, if the plant failed to grow the item will be simply replaced or refunded.
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
Imported Reviews:
They are not included in the overall rating. No verification measures have been taken.