I've always trusted and enjoyed shopping with gardens4you. Plant quality is good with a speedy delivery. Recently though I received a delivery where the plants just shouldn't have been sent out, after my initial disappointment, decided to wait to see if they would make a comeback which they didn't, that was when I decided to contact customer service. They responded very quickly, just asked me to send a photo as evidence and they would then replace the order if they still had them in stock or refund me, I was more than happy with that response so all good. Easy to deal with this company even if you experience a problem. 👍
In a nutshell: two out of four plants I received were diseased (the other two are in quarantine waiting to see if they are also diseased) and customer service was rude and argumentive when I tried to ask for my money back (which I did after I had to threaten legal action and lateral flow tests to prove the diseased status of the plants, why is it always a battle?). The customer service in question replied from the UK, the plants came from the Netherlands, I ordered from gardens4you (dot) ie.
To get a response from The UK was bizarre as it's through an IE website and I will certainly be reporting gardens4you for using an IE website to "weare" (dot) ie and the relevant authorities for abusing Irish internet infrastructure and cyberspace.
I am also calling out the nursery (ies?) in the Netherlands for their obvious poor care of plants and the many holes in gardens4you in general's Standard Operating Procedures and Policies I can immediately digress from my experience.
I tried to bring this to their attention and resolve the dispute quietly but after the experience with the UK customer service and no response from Melvin Jansen who I tried to contact I am now bringing this to the public's attention.
Save your money DO NOT buy with Gardens4you, buy local or nationally (most local/national stores are happy to order more exotic plants for you), and support the Irish economy. We as an Irish customer base deserve better than the poor service from the Netherlands and rude customer service from The UK.
I was a little disappointed with my order. I was expecting much larger plants. ( possibly my fault for not taking notice of sizes rather than photos)
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Answer by gardens4you.ie
Nov 29, 2022
We state a delivery height for all pot plants, shrubs and trees
For potted plants, this height is measured from the ground, including the pot. Keep in mind that plants that are planted in a border will be lower in the border, because the pot height disappears under the ground.
Shrubs and trees supplied with bare roots, i.e. without a pot, are measured from the top of the roots and are therefore planted at the same height as the liver height.
We always indicate a delivery height range because it is a live product and products can vary slightly in length during the season.
Once planted, most plants will continue to grow quickly, especially in the spring.
Verified review
Nov 11, 2022
I bought a camellia and 2 hydrangea I have to say it was a very fast delivered and the plant was really well packed and protected which I was really impressed! That said, i was a left a little disappointed wt the fact that it is literally a thin twig which I will have to grow it probably in the shed for at least a year before plant it, specially because I was planning to put it in front of the house! Overall happy with the purchase
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Answer by gardens4you.ie
Nov 14, 2022
Our hydrangeas are nursery plants cultivated outdoor all year around we have 5ºC at night and 11ºC during the days. Do not worry once planted in the garden ground and well protected with some mulch of straw they will grow very quickly in march -april when spring will return, order is guaranteed to 30 april 2023.
Verified review
Nov 3, 2022
No proper confirmation email regarding shipping, so I was unsure when to expect my package. The plants arrived in a battered and torn box, with several of the plant pots broken and badly bent out of shape, and the plants themselves look very unhealthy, all yellow and brown and withering
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Answer by gardens4you.ie
Nov 4, 2022
All customers in Europe and therefore in Ireland receive an automatic email the day the order is shipped, yours was sent on 25/10/2022, the package was then after 72h visible on www.dpd.ie.
The aubrieta that we saw on the photos were completely normal, they are plants grown outside we have in Europe the 4 seasons, the foliage of the aubrieta do not fall in autumn-winter but the plants still in pot are naturally much less attractive when the cold arrives. Do not worry as informed they are guaranteed to the 30th April 2023.
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Oct 17, 2022
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Oct 17, 2022
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Oct 11, 2022
Pricing is fair,very careful packaging.good quality plants
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Sep 30, 2022
Hopefully they have a customer service as well during weekend so any request can be reviewed during those time
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Answer by gardens4you.ie
Oct 3, 2022
Our customer service can be reached by email from Monday to Friday from 9:00 am to 6:00 pm (CET), you can send us emails and photos 24 hours a day and we will try to answer you within 48 hours.
Verified review
Sep 29, 2022
Plants did not look in the best state. But I am sure I’ll get them going again. That did arrive in a good time and well packaged.
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Answer by gardens4you.ie
Sep 29, 2022
At the end of September with 10ºC at night and 14ºC during the day, perennials, shrubs and trees grown outside are not visually attractive which is quite normal. Plants will sacrifice their foliage in order to prepare for winter. Do not worry they are 100% guaranteed.
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Sep 25, 2022
Quick service, but didn't realise they were so small
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Answer by gardens4you.ie
Sep 27, 2022
The sizes of our plants are indicated on the site below the photos, for the most part they are delivered in pots of 9cm diameter 12 or 14cm. It is important to check and to contact us in case of doubt.
It is important to check and contact us in case of doubt. You will also find on our site many trees in pots of 21cm diameter fruit trees and ornamental trees for patio and gardens.
Verified review
Sep 13, 2022
Like the packaging ..always the plants are intact and no damage and above all it comes on time . 👍👍👍
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Sep 10, 2022
Fast delivery. Unfortunately some cacti bought arrived really “battered” despite the good packaging. But I hope to save them.
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Answer by gardens4you.ie
Sep 12, 2022
Please send photo to our customer service we will be happy to solve the problem.
Warranty period:
Houseplants and Bonsai 1 month
Spring bulbs 1 growing season until May 31 at the latest
Summer bulbs, seeds and bedding plants 1 growing season until October 1st at the latest
Perennials, shrubs and trees 1 year
Verified review
Aug 22, 2022
Fast, reliable, efficient. Just a bit pricey on delivery
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Aug 17, 2022
Most if the plants were in tact despite being delivered upside down...
But unfortunately a lot of them had browned leaves and probably won't survive.
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Answer by gardens4you.ie
Aug 26, 2022
This natural defense mechanism is normal and does not mean that the plant will die. In times of great heat, the leaves of plants, shrubs and trees become stained and dry. This is normal and is the only way for plants to survive the intense heat and dryness that Europe has been experiencing for more than 2 months.
Verified review
Aug 16, 2022
Ordering was easy, but I was disappointed by the appearance on the plant when it arrived. When I contacted the customer services, I was informed it was out of their hands as the plants are grown in gardens and we have just finished a heat wave. The plant looks half dead. Customer services did provide information on how to care for it to get it up to health.
I just feel the plant should have been delivered healthy to start with. It is trans portable, could they not have brought them indoors during the peak hours?
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Answer by gardens4you.ie
Aug 26, 2022
Seeing trees with stained leaves, dry or downright losing their foliage during or after a hot and dry summer, is a regular phenomenon, which has already been observed during the previous heat wave. It generally takes one or two seasons for the plants to recover and replenish their reserves. Go outside look at the nature around you in extreme heat or not there is not a tree grown outside that has immaculate leaves. You can't order plants grown outdoors expecting to receive immaculate green leaves in August during a drought with 34°C during the day.
Verified review
Aug 5, 2022
I didn’t like finding out that although the website seems like an Irish (.ie) site the company is based in The Netherlands. It’s a week since my order and the parcel is only now in DPD head office. That’s too long for plants to be in a box. I won’t order from Gardens 4U again. I can’t comment on the product as I haven’t received anything yet
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Jul 20, 2022
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Jul 20, 2022
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Jul 20, 2022
Plants arrived in good condition, recommended seller
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