There is nothing not to like about 'gardens4you.ie'. The plants were so fresh looking. The service was fast. The packing really impressed me as they not only had such a strong box, but it was divided so as to protect the more fragile plants.On top of this the prices were great, but something that I really, really appreciated (because I am a bit of a novice on plants & don't know one from another ) was the fact that for each plant that I had purchased, they enclosed a sheet explaining exactly how to plant each item along with a photo so that I knew which was which.Before I got my parcel I was thinking that I would have to go back on the website to see which plant was which and what to do with it, but this page saved me all of that bother, so I was delighted to find this sheet enclosed.I definitely give this company full marks all round and am saving up to buy some more plants.
In a nutshell: two out of four plants I received were diseased (the other two are in quarantine waiting to see if they are also diseased) and customer service was rude and argumentive when I tried to ask for my money back (which I did after I had to threaten legal action and lateral flow tests to prove the diseased status of the plants, why is it always a battle?). The customer service in question replied from the UK, the plants came from the Netherlands, I ordered from gardens4you (dot) ie.
To get a response from The UK was bizarre as it's through an IE website and I will certainly be reporting gardens4you for using an IE website to "weare" (dot) ie and the relevant authorities for abusing Irish internet infrastructure and cyberspace.
I am also calling out the nursery (ies?) in the Netherlands for their obvious poor care of plants and the many holes in gardens4you in general's Standard Operating Procedures and Policies I can immediately digress from my experience.
I tried to bring this to their attention and resolve the dispute quietly but after the experience with the UK customer service and no response from Melvin Jansen who I tried to contact I am now bringing this to the public's attention.
Save your money DO NOT buy with Gardens4you, buy local or nationally (most local/national stores are happy to order more exotic plants for you), and support the Irish economy. We as an Irish customer base deserve better than the poor service from the Netherlands and rude customer service from The UK.
i love quick transcation, i am little disappointed with the range of products, there is less than i expected
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Answer by gardens4you.ie
Feb 6, 2023
Don't worry the products you bought are grown outside all year around and therefore dormant. Once spring arrives everything will grow, the order is guaranteed until May 1st 2023.
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Feb 1, 2023
Excellent service. Plants arrived promptly and in good condition. Could have used less packaging
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Feb 5, 2023
Easy website to navigate, good products, super quick delivery. Never had a problem with them.
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Jan 22, 2023
Plant was in perfect condition upon arrival, very fast delivery. Would highly recommend.
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Feb 1, 2023
Plants are well packaged. And in good condition. Can't wait to see them grow and flower.
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Jan 31, 2023
The sticks in the packaging were a good idea to prevent the plant from being squashed.
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Feb 1, 2023
Super happy with my purchase, very fast delivery, excellent packaging! Thanks a mil
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Feb 1, 2023
Excellent service. Plants arrived quickly and in wonderful condition. Thank you
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Feb 11, 2023
Excellent service. Prompt delivery. Items as described. Highly recommend led.
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Feb 8, 2023
Excellent. Good price. Great plants and packaging. Delivery could be quicker
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Feb 7, 2023
Arrived very quickly, packaged very well and plants in very good condition.
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Feb 13, 2023
excellent delivery,very well packaged.Good selection of shrubs and trees.
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Feb 6, 2023
Plants were healthy and very well packed. Arrived in good time too
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Jan 26, 2023
Very happy with my purchase
Speedy delivery and careful packaging
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Feb 12, 2023
Very efficient, prompt delivery and the plants are very healthy
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Feb 14, 2023
All arrived safely but labeling of the plants could be better
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Feb 2, 2023
Plants always arrive quickly and in great condition thank you
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Feb 18, 2023
Good quality plants. Well packaged and prompt delivery.
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