I've always trusted and enjoyed shopping with gardens4you. Plant quality is good with a speedy delivery. Recently though I received a delivery where the plants just shouldn't have been sent out, after my initial disappointment, decided to wait to see if they would make a comeback which they didn't, that was when I decided to contact customer service. They responded very quickly, just asked me to send a photo as evidence and they would then replace the order if they still had them in stock or refund me, I was more than happy with that response so all good. Easy to deal with this company even if you experience a problem. 👍
In a nutshell: two out of four plants I received were diseased (the other two are in quarantine waiting to see if they are also diseased) and customer service was rude and argumentive when I tried to ask for my money back (which I did after I had to threaten legal action and lateral flow tests to prove the diseased status of the plants, why is it always a battle?). The customer service in question replied from the UK, the plants came from the Netherlands, I ordered from gardens4you (dot) ie.
To get a response from The UK was bizarre as it's through an IE website and I will certainly be reporting gardens4you for using an IE website to "weare" (dot) ie and the relevant authorities for abusing Irish internet infrastructure and cyberspace.
I am also calling out the nursery (ies?) in the Netherlands for their obvious poor care of plants and the many holes in gardens4you in general's Standard Operating Procedures and Policies I can immediately digress from my experience.
I tried to bring this to their attention and resolve the dispute quietly but after the experience with the UK customer service and no response from Melvin Jansen who I tried to contact I am now bringing this to the public's attention.
Save your money DO NOT buy with Gardens4you, buy local or nationally (most local/national stores are happy to order more exotic plants for you), and support the Irish economy. We as an Irish customer base deserve better than the poor service from the Netherlands and rude customer service from The UK.
All arrived perfectly secured. Will order again for sure. Thanks!
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May 13, 2023
Everything comes well packed, and fast
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May 12, 2023
The plant quality and care taken in packaging each plant for transport and delivery is the absolute best!
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May 11, 2023
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May 11, 2023
All plant's look healthy.Thank you.
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May 11, 2023
Plants are of excellent quality and speed of delivery is fantastic
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May 11, 2023
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May 11, 2023
Very pleased with my new plants. All came in excellent shape, well done.
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May 11, 2023
Easy to order fast delivery and plants in excellent condition.
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May 11, 2023
Speed of delivery. Safe packaging
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May 10, 2023
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May 10, 2023
Quick delivery. Of 5 hydrangeas ordered, 3 looked quite robust but 2 were just short stems with only 1 or 2 leaves. Time will tell if they take successfully or not.
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Answer by gardens4you.ie
May 16, 2023
Not all the hydrangeas you have ordered are of the same category.
Some of the hydrangeas in your order will only grow on the current year's growth. Do not worry the order is guaranteed until the 02/07/2023 they will have plenty of time to grow.
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May 10, 2023
Ordered small trees arrived perfectly
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May 9, 2023
Easy to use online shop.
Really fast delivery.
Plants in perfect condition on arrival.
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May 9, 2023
Delivered in perfect condition. Really delighted of the service.
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May 8, 2023
Found what I was looking for on the web-site. Ordering was simple. Communication was excellent. Delivery was prompt.
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May 8, 2023
Arrived soon after ordering
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May 8, 2023
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May 7, 2023
Plants came in very good condition. Very well packed.
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