I've always trusted and enjoyed shopping with gardens4you. Plant quality is good with a speedy delivery. Recently though I received a delivery where the plants just shouldn't have been sent out, after my initial disappointment, decided to wait to see if they would make a comeback which they didn't, that was when I decided to contact customer service. They responded very quickly, just asked me to send a photo as evidence and they would then replace the order if they still had them in stock or refund me, I was more than happy with that response so all good. Easy to deal with this company even if you experience a problem. 👍
In a nutshell: two out of four plants I received were diseased (the other two are in quarantine waiting to see if they are also diseased) and customer service was rude and argumentive when I tried to ask for my money back (which I did after I had to threaten legal action and lateral flow tests to prove the diseased status of the plants, why is it always a battle?). The customer service in question replied from the UK, the plants came from the Netherlands, I ordered from gardens4you (dot) ie.
To get a response from The UK was bizarre as it's through an IE website and I will certainly be reporting gardens4you for using an IE website to "weare" (dot) ie and the relevant authorities for abusing Irish internet infrastructure and cyberspace.
I am also calling out the nursery (ies?) in the Netherlands for their obvious poor care of plants and the many holes in gardens4you in general's Standard Operating Procedures and Policies I can immediately digress from my experience.
I tried to bring this to their attention and resolve the dispute quietly but after the experience with the UK customer service and no response from Melvin Jansen who I tried to contact I am now bringing this to the public's attention.
Save your money DO NOT buy with Gardens4you, buy local or nationally (most local/national stores are happy to order more exotic plants for you), and support the Irish economy. We as an Irish customer base deserve better than the poor service from the Netherlands and rude customer service from The UK.
Plants came in very good condition. Very well packed.
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May 7, 2023
Quick delivery, very good looking plants
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May 7, 2023
Delivery was quick, within the week. However,the tree and shrub were much smaller than I expected.
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May 7, 2023
All good
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May 6, 2023
Packaging and instructions were excellent. 4 days for delivery is too long for a 14.50 charge, knowing that DPD deliver in 24 hours for everyone else often for less
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May 6, 2023
Plants were well packed and in good condition when they arrived, very clear planting instructions included.
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May 6, 2023
Great service. Would have given 5 stars if company actually based in Ireland!!!
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May 6, 2023
The plants arrived promptly, well packaged and healthy looking.
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May 5, 2023
Love this store . I recently bought an indoor plant for first time which is huge and fabulous.. Keep doing what u do
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May 5, 2023
Everything was good.
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May 5, 2023
Both of my Japanese maples arrived. Delivery was prompt. The plants were slightly smaller than I expected but were packed with care. I will definitely shop again
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May 4, 2023
Received my plants as per order and in good condition (well watered) and well packaged as they were in transit for 5 days because of the bank holiday weekend!
Shipping took longer than expected as I was expecting it from Ireland and couldn't
find my tracking information using the DPD IE website. A small improvement would be to include the NL DPD website along with tracking number in the order summary confirmation. Good communication when I had a query about my order.
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May 4, 2023
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May 3, 2023
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May 2, 2023
I love my new plant. Easy and fast delivery
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May 2, 2023
Excellent delivered immediately and plant was in excellent condition planted now and extremely happy
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May 2, 2023
plant arrived well packed and protected - quick delivery
understood it to be a red acer, it arrived green, presume it turns red, but no explanation
dpd 9delivery company gave no advance warning of delivery.
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Answer by gardens4you.ie
May 2, 2023
Our confirmation email with tracking arrived probably in your spams or deleted items. The acer that you ordered is a young specimen which will take its red tint as the text of the site indicates.
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May 1, 2023
Fast delivery and a quality product
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May 1, 2023
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May 1, 2023
Exactly what ordered online, great price and on time delivery
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