polishtrains.eu

Reviews:

Bought an online ticket from Wroclaw to Krakow. There very few seats left. My browser displayed a ‘ticket being issued message’ for over 20 minutes. I refreshed the browser a few times and it was still stuck. Worried that I would miss the last few reserved seats, I bought another ticket from the official PKP site. That ticket arrived in 2-3 minutes. After 30 minutes, my polish train.eu ticket finally arrives via email. By then, I had already purchased another ticket. Contacted customer service by email and they refunded my fare. In sum, 5 starts for customer service but 1 star for the initial experience.

We booked our ticket from Canada. There were a few glitches. We weren’t able to use Apple Pay. Also, Clicking the date was a challenge as we had to click the day after and then it would show up on our ticket the day of, despite having a mid-morning departure. It was great to receive a security code and a message indicating our tickets have been reserved. Booking one month in advance made it a bit of a challenge, in case tickets were sold out, to plan our transportation after hotel bookings. Sometimes hotel reservations, excursions, tours don’t always line up and it is nice to book these all at the same time.

A possibly useful improvement would be to specify the departure and arrival stations. When I searched for a route between two cities, I was given a train that stopped at other stations within the same city. That was partly my fault because I didn't check or select a specific station, but it might be helpful to suggest the stations that are closest or most convenient for the traveler.

I like the Europe-like train experience - clean stations, easy to use stations even for foreigners, modern trains - for a hungarian it is like a dream. Hope soon we will even reach that level. Something I missed - although on the train we traveled to Zakopane was a tv screen that shows the actual speed, on the Pendolino that's a high speed train the screen only showed ads, I missed that function.

Overall, everything is good. However, the app occasionally freezes during the seat selection process, and sometimes I have to repeat this step. I also noticed that the app does not always work properly when I try to book tickets while in another European country. This was not an internet connection issue, but rather a problem with the app itself.

After travelling on Polish trains quite a few times and booking at the ticket office and ending up standing up all the way I thought I would try booking online and actually booking a seat. I've yet to travel so hopefully doing it this way I should be able to get the seat I've booked.

My trip from Krakow to Wroclaw was truly an excellent trip and I would like to thank to polish train service for their hospitality and comfortable journey. It was my first train experience in Poland and I found it well established and well organized thank you very much.

We went on many train trips whilst in Poland and all tickets were booked online. This was really easy to do. The trains varied in seat location / design varying from 8 seat carriages (think Harry Potter) to a 4 seat table. Would recommend using Polish Trains as a way of getting around the country.

Your service is good. I do have one issue. It is not easy to tell whether my ticket is for 1 or 2 passengers. The app only shows one tickets number but if I click through I see 1 normal and 1 senior ticket. It should be easier to tell on first viewing of ticket.

Have been using polish train network for the last few years, the experiences are always satisfactory. On time train schedules, user friendly application, easy booking process, and friendly staffs at the counter desks. I hope the network can be expanded to reach more major cities accross europe!

The website is straightforward, intuitive, and there were no surprises. I can't ask for more than this when too many other websites and systems fail to work as they are supposed to or don't accept your trying to use the system for whatever reason, as is the case with PKP ICCC.

Travelled first class, very comfortable, Ryanair could take notes, spacious seats, plug sockets at every seat. Plenty leg room. Would have been better if they showed cabins while booking, it only showed seats and didn't explain it was cabins, so our group was separated, but it was comfortable. Departed 15 mins late, but stayed to time after that with no further delays.

I couldn’t book return tickets, I don’t know if the one I wanted was booked up, but it didn’t say full, it just took me to a train 2 hours later and I couldn’t see an anytime return, I’ve never used it before and have never been to Poland before so I’m a bit anxious about getting back.

Website is straightforward and easy to understand - especially for someone visiting from overseas who is not familiar with how the Polish train ticketing system operates. The only thing I have struggled with is getting the ticket to link up with the Apple wallet - but that may be my phone rather than a site issue.

We have used the trains all week. They are clean, efficient, and great to use. It is however difficult for us as tourists to tell train companies apart - for one journey we got on the wrong train number. Also, the train to Hel today was packed (standing room only) from Sopot, and at each stop after more and more people incl bikes and prams got on. It was well overcrowded.

Good service and information my train with ICC was delayed and transfer due to maintance of railway I swisched train once but was informed allready when confirmed booking. I even was offered ride with other company white waiting (but I opted not due to extra charge since I allready had my ticet on InterCity train)

Excellent service however I needed to change a train booking due to heavy traffic at the MPSO event and I was not able to rebook my ticket online and had to purchase a second ticket for the next train. Is it possible to seek a refund of the unused ticket after the fact?

I am planning a trip from Kostrzyn to Miedzyzdroje and back. I first wanted to book only one leg of the journey, whereupon the app said that there was no conection available. When I booked both legs at once, it worked. This is something a foreign visitor would not necessarily think of.

It was an excellent service. As an English traveller with no Polish language it is great to be able to book Ahead online. Frequent trains to my destination really was useful. Trains on time, clean and good state of repair.

I would like to make a complaint about the service I received on IC train 5328 from Warsaw to Krakow on 24 August. The restaurant-car worker made me feel very uncomfortable and negatively affected my overall experience during my trip to Poland. I was not aware that passengers were not allowed to eat their own food at the restaurant tables. In Finland, I am used to being able to eat my own food in the restaurant car, regardless of whether the food was purchased on the train or brought from outside. So I did not know that the rules were different on this train. I was eating a salad that I had brought with me when a female restaurant worker told me, in a very rude manner, that I could not eat my own food at the table. I politely asked whether I could instead eat my food at my seat, but she was unwilling to answer my question and simply insisted that I leave the restaurant area. So I had to put my salad to the bin because I had no idea where I was allowed to eat. I understand that there may be rules regarding outside food, and I would have been happy to follow them if they had been explained to me politely. However, I found the way I was treated completely unnecessary and disrespectful. If passengers are not allowed to eat food brought from outside in the restaurant car, I believe this should be clearly communicated with signs or notices, for example: “Outside food is not permitted at the restaurant tables.” This would prevent misunderstandings, especially for international passengers who may be accustomed to different rules in their own countries. The staff member I encountered was a shorter woman, and unfortunately, her attitude made the experience particularly unpleasant for me. I hope you will take this complaint seriously and consider providing clearer information to passengers as well as reminding staff of the importance of treating customers politely and respectfully. I understand that employees have to enforce the rules, but there is no reason to do so in a rude or dismissive manner. A simple and polite explanation would have been enough.