Mrs.Highbrow Professional
Reviews:

291 total reviews across 4 markets 

4.73

Excellent

291 reviews for this company's 4 websites since Dec 30, 2024
5
88 %
4
5 %
3
2 %
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< 1 %
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Review summary

Customers consistently praise the high quality and effectiveness of the products, as well as the beautiful, professional, and consistent results they achieve. The extremely fast and reliable delivery service receives frequent appreciation. Customer service is highlighted as responsive, friendly, and helpful, providing prompt solutions and comprehensive answers. Customers also find the products easy to use and value the clear instructions or explanations. The wide product range and options available are another noted benefit. Many also appreciate the attractive, luxurious, and careful packaging. Some customers note issues with specific items or mention a decline in product quality over time. There are requests for more detailed guides or instructions. While the product range is generally appreciated, a few customers mention limitations in certain product lines. Concerns are occasionally raised about the sustainability of packaging and the expiration dates on gifts.

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ReviewsMrs.Highbrow Professional

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Community member 
1 Reviews
Cross-market review
 Verified
Cross-market review

Online Course Korean Lashlift

I completed the online course Korean Lashlift, very clearly explained. What I miss a bit is a section to ask questions, for example, and a step-by-step plan on paper, but of course, you can also create those yourself after watching the video. I was allowed to perform the treatment on a model and the result is really beautiful and fantastic, and of course, I did it all myself.
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Reply from Mrs.Highbrow Professional

Hi Jennifer, Thank you for your lovely review! It’s great to hear that you are so satisfied with the course and the result! Best regards, Team Mrs.Highbrow
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Community member 
1 Reviews
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Great products with a nice result

I am extremely satisfied with the products from Mrs. Highbrow! The products are pleasant to use, work well, and provide a nice and professional result. I especially find the quality very good, and I notice that working with them is becoming easier and more enjoyable. Definitely a recommendation for anyone who works professionally with eyebrows!
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Reply from Mrs.Highbrow Professional

Hi Nadine,\n\nHow wonderful to read this! Thank you for your great review and your trust in our products!\n\nLove,\n\nTeam Mrs. Highbrow
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Community member 
1 Reviews
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I’m always satisfied with this brand and the quality of the products I purchase even though the prices keep going up.\nHowever, I was disappointed that the two PowerStain products I received as a gift expire in just one month.\nConsidering the value of my order, I expected the gifts to have a reasonable shelf life. With such a short expiration date, they didn’t really feel like a usable or meaningful gift.
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Reply from Mrs.Highbrow Professional

Hi Yahia,\n\nThank you so much for your lovely review and for your continued trust in our brand. \n\nWe completely understand your disappointment regarding the complimentary PowerStain shades. As mentioned in our promotion, these free shades have a best before date until October 2026, which is why we offered them as a gift. We hope you'll still be able to enjoy using them.\n\nThank you again for your honest feedback. We truly appreciate it!\n\nLove,\n\nTeam Mrs.Highbrow \n
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Community member 
1 Reviews
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Color-stable pigments and beautiful henna colors

I really enjoy working with the products of Mrs. Highbrow and I am thoroughly impressed. The henna particularly convinces me with its beautiful shades and the natural, even results. The application is uncomplicated, and the durability is really very good. The eyebrows look defined, yet natural. The PMU pigments especially impress me with their high quality and color stability. They are excellent to process and implant. The healed results look natural and retain their beautiful color without turning grey or acquiring unwanted nuances. The color selection is excellent and offers the right shade for every skin type and customer. For me, both the henna and the PMU pigments from Mrs. Highbrow are a clear recommendation!
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Reply from Mrs.Highbrow Professional

Hi Nadin, thank you very much for this beautiful and detailed review! We are very pleased to hear that you enjoy working with our products so much and have such great experiences with both the henna and the PMU pigments. Best regards, Mrs. Highbrow
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Community member 
1 Reviews
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Thank you for seeking professional advice — it's valuable. Here is feedback built on nearly a year of use, on various skins and seasons.\n\nWhat I appreciate: a European brand, created by women for professionals, vegan formulations, free from sulfates and parabens, not tested on animals. That's why I continue to work with you.\n\nPoints for improvement:\n– Step 1 lash lift: texture too liquid, risk of running into the eye, regardless of the technique.\n– Liquid glue: dries too fast, a quarter of the bottle remains unusable.\n– Brow fixing gel: flakes and leaves white residue. Very negative feedback from my clients.\n– Coloring: frequent skin reactions upon contact with the skin, even in small quantities, making waxing difficult afterward.\n– Pads: permanently discolor, lack clear visual effect.\n– Brow oil: very good, but the pipette is not suitable for application.\n– Makeup: too limited range and qualitatively lacking (textures too greasy or too dry, difficult to blend).\n\nCommunication: an instruction booklet with each product (application time, dosage, precautions) would be very useful. Each brand has its specifications, and only the lifting benefits from this today.\n\nCustomer relations: sliding scale discounts exist for resale, but nothing on service products, and no loyalty rewards (vouchers, gift cards, occasional discounts).\n\nWhat I would love to see: well-formulated concealers, mascaras, pencils — everything revolves around the eyes — easier-to-apply care products, and a lash growth serum, in high demand in the salon.\n\nIt would also be nice to have client gifts in the brand's colors (samples, mini-formats) to offer in the salon, as major brands do.
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Reply from Mrs.Highbrow Professional

Hello Eva,\n\nThank you for taking the time to share your experience with us. We greatly appreciate your loyalty and the fact that you have already placed six orders with us.\n\nThat's precisely why we are disappointed that this translates into a 3-star rating out of 5. We would also have appreciated it if you had directly informed us of some of these points, so we could provide explanations or look for a solution together.\n\nHowever, we wish to make a few clarifications. Usage instructions are indeed available for all our products, both on the packaging and online. We also offer tiered discounts on several product lines, notably our waxes, Hybrid Dye and henna. Newsletter subscribers also regularly benefit from exclusive offers and advantageous discounts.\n\nOf course, we take your other remarks very seriously. Feedback from professionals allows us to continue developing and improving our products.\n\nFinally, we are pleased to read that you appreciate our vision, the quality of our products, and our European manufacturing. It is a great pride for us, and we will continue to strive every day to offer the best to our customers.
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Community member 
1 Reviews
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Good products and good quality. I would appreciate it if, as a trusted customer, you occasionally offer free courses about your new treatments. This way, we can help each other. Regards Arabic Beauty Eyes Salon
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Community member 
1 Reviews
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Super happy with Mrs Highbrow! I now use almost all the products for my salon, from lotions to dye and wax! Very reliable products and excellent customer service. They are always open to questions and answer them kindly and thoroughly.
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Reply from Mrs.Highbrow Professional

Hi Michelle, Thank you for your wonderful review! So nice to hear that you are so satisfied with our service and products. Love Team Mrs.Highbrow
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Community member 
1 Reviews
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Top Customer Service

Top customer service! There was something wrong with my Brow Henna jar, and I received a new one the very next day.
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Reply from Mrs.Highbrow Professional

Hi Mari-Loïs, Great to hear. Thanks for your lovely review! Love, Team Mrs.Highbrow
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Community member 
1 Reviews
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Cross-market review
I work in my salon with the products of Mrs. Highbrow and I am really extremely satisfied! The quality is top-notch and my customers clearly notice the difference. The products are pleasant to use, deliver beautiful results, and provide a professional appearance in my treatments. An absolute recommendation!
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Reply from Mrs.Highbrow Professional

Hi Natalie, So nice to read. Thank you for your trust! Love, Team Mrs.Highbrow
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Community member 
1 Reviews
 Verified
The entire line is consistent in all areas. Whether that be the way the products enhance each other or the way the results are the same for the client every single time. I search for the best of the best and I have certainly found her-her name is Mrs. Highbrow💙

Reply from Mrs.Highbrow Professional

Hi Zuri, Thank you for your lovely words! Love, Team Mrs.Highbrow
Community member 
1 Reviews
Cross-market review
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Cross-market review

When I have questions, I immediately get a qui...

When I have questions, I immediately get quick and comprehensive advice. Delivery is always fast and very happy with the products.
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Reply from Mrs.Highbrow Professional

Hi Stephanie, Thank you for your kind words! Best wishes, Team Mrs.Highbrow
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Community member 
1 Reviews
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You have helped me incredibly well and thought along with me a lot
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Reply from Mrs.Highbrow Professional

Hi Doris, Thank you for your kind words. We appreciate it greatly! Love, Team Mrs.Highbrow
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Community member 
11 Reviews
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Brilliant Masterclass, A very informative seminar with a great lecturer. All questions were answered in detail, and I was able to take away a lot of new knowledge.
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Reply from Mrs.Highbrow Professional

Hi Simone, thank you very much for your great review! It's so nice to hear that you enjoyed the Masterclass. Thank you for taking the time to share your experience. Best regards, Mrs.Highbrow
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Community member 
1 Reviews
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Cross-market review
Products are top quality, the Korean lash lift course is also explained very well.
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Reply from Mrs.Highbrow Professional

Hi Nikki, Thank you for your kind words. We appreciate it greatly! Best regards, Team Mrs.Highbrow
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Community member 
1 Reviews
 Verified
Love the product brings back my brows. Thank you

Reply from Mrs.Highbrow Professional

Hi Carolien, Thank you so much for your kind words. We really appreciate it! 🤍 Love, Team Mrs.Highbrow
Community member 
3 Reviews
Cross-market review
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Cross-market review
I give 10 stars out of 5 stars I am super happy with using Mrs Highbrow. All products are great, from henna, lash lift to hybrid dye, everything is perfect.
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Reply from Mrs.Highbrow Professional

Hi Nehad, Thanks for your lovely review :) It's great to see that you are satisfied with our products. Best regards, Team Mrs.Highbrow
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Community member 
6 Reviews
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Great customer service. They think along with you
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Reply from Mrs.Highbrow Professional

Hi Nathalie, Thank you for your kind words. We really appreciate it! Love, Team Mrs.Highbrow
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Community member 
2 Reviews
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My business keeps growing with clients

Incredibly great brand that I have been working with for years. My academy + my business remain steady and we still see a growth in clients due to the results we can deliver with Mrs. Highbrow! We work with the entire line of lashlift, brow lamination, hybrid dye & henna brows. At Brows and Beauty House you can take a look at the beautiful results we deliver.
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Reply from Mrs.Highbrow Professional

Hi dear Stephanie, Wow, it's so nice to hear that your business and academy keep growing! Thank you for the trust in our full line. The results of Brows and Beauty House are truly beautiful and it makes us proud that Mrs. Highbrow can contribute to that. Best, Team Mrs. Highbrow
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Community member 
2 Reviews
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I have been working with the products of Mr… for years

I have been working with the products of Mrs.Highbrow for years. I am very satisfied with the beautiful results.
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Reply from Mrs.Highbrow Professional

Hi Joyce, Thank you for this beautiful review. We greatly appreciate it! Love, Team Mrs.Highbrow
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Community member 
2 Reviews
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very good products
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Reply from Mrs.Highbrow Professional

Hi Anastasia, Thank you very much for your lovely review! Best regards, Team Mrs.Highbrow
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Rating for Mrs.Highbrow Professional

4.65
Excellent
40 reviews since Dec 30, 2024

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About

Mrs.Highbrow: The Go-To Brand for Brow Professionals. For 15 years, Mrs.Highbrow has been the premium beauty brand for professional brow artists and salons worldwide. Founded in 2009 in Amsterdam, th...

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