en.masons.it
Reviews:

488 total reviews   165 reviews in the last 12 months

4.56

Excellent

488 total reviews
165 reviews in the last 12 months

5
82 %
4
8 %
3
2 %
2
1 %
1
7 %

Certified since: Oct 21, 2024

The Trustmark indicates trustworthy online retailers.

en.masons.it fulfils all Trusted Shops quality criteria, including
  • Verified identity
  • Encrypted data transfer
  • Clear ordering process

Trusted Shops Buyer Protection

This company offers Trusted Shops’ buyer protection up to €2,500. Find out

Review summary

Customers consistently praise the high quality of fabrics, construction, and finishing details in the products. Many highlight the excellent fit and comfort of the clothing, noting that the items are suitable for various occasions. Customer service receives frequent compliments for being responsive, helpful, and knowledgeable, especially regarding sizing and order support. Delivery is generally fast, reliable, and well-communicated. The design and style, including color variety and tailored touches, are highly valued, and the attractive packaging with its neat presentation and pleasant scent adds to the positive unboxing experience. Additionally, the online ordering process is appreciated for its ease and speed. A few customers mention minor difficulties with the online ordering process, and there are rare exceptions where delivery was not as smooth as expected.

This text was automatically created by an AI system from user reviews.

Was this information helpful to you?

Authentic reviews from real people.

How Trusted Shops prevents fake reviews

Reviewsen.masons.it

(12)
(2)
(3)
(13)
(135)
Community member 
1 Reviews
 Verified
The tailoring and customer service are outstanding. The representatives answered all my questions via their chat feature and were prompt, courteous and detailed. The guided me on doing accurate measurements that resulted in perfectly shortened pants. They also helped me identify other pens I was interested in. The materials are fantastic.
Community member 
1 Reviews
 Verified

Cargo shorts replaced due to sizing misunderstanding

I misunderstood the sizing (US v Italian) and only found out when delivered. Your Customer Assistant expedited the exchange in a very friendly manner. Thank you and best of luck in the continued success with the sale of your excellent products!
Community member 
1 Reviews
 Verified
J’aime le style de Mason’s, la qualité du tissu et le fait qu’on peut trouver un vêtement pour toutes circonstances. J’aime aussi les collections avec parfois plus de motifs.
Community member 
1 Reviews
 Verified
Excellents Denims I by there for years . Size never changes .Easy to Order , quick delivery in a perfumed box of Mason's
Community member 
1 Reviews
 Verified
Great experience customer service is exceptional
Community member 
1 Reviews
 Verified
Mason’s has the best customer service reps. They are on point with all your customer orders and concerns. They look out for their customers making sure things are ordered correctly. They are always upfront and want to make sure their customers are informed and satisfied with their purchases. Highly recommended Mason’s for quality clothing and outstanding customer service.
Community member 
1 Reviews
 Verified

Abito

Tessuto di qualità, giacca non troppo lunga e vestibilità del completo slim.
Community member 
1 Reviews
 Verified
Great service, nice product and quick delivery!
Community member 
4 Reviews
 Verified
fast delivery
Community member 
6 Reviews
 Verified
Service and Quality
Community member 
1 Reviews
 Verified
Qualité remarquable
Community member 
1 Reviews
 Verified
The ease of ordering
Community member 
2 Reviews
 Verified
Community member 
5 Reviews
 Verified
Best pants!
Community member 
1 Reviews
 Verified
Community member 
3 Reviews
 Verified
Easy to order.
Community member 
1 Reviews
 Verified
Community member 
4 Reviews
 Verified
Community member 
3 Reviews
 Verified

Beautiful fabrics and colors

Beautiful fabric, perfect color and amazing fit! It is perhaps a bit difficult to understand the differences in fabrics and discern color differences (ie many styles are in dark blue, but it is difficult to see differences…olive vs green). Additionally, there should be a clear link between blazers and matching pants to create a suit…ie a clear link and callout to matching jackets and pants and, do any jackets match more than one pant (blazer with skinny pants or traditional pants).
Community member 
3 Reviews
 Verified

To Verify Authenticity

Verified Reviews

Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.

Imported Reviews

They are not included in the overall rating. No verification measures have been taken.

Contact

en.masons.it

Visit website

About

en.masons.it

In the 1970s, Livorno's Mercatino Americano was Italy's window to America, where collectors and enthusiasts found unique objects and military garments. In this setting, Mason's conceived the idea of c...

This company has linked Trusted Shops profiles.

Show all profiles