europe.beyerdynamic.com- Logo - reviews

europe.beyerdynamic.com
Reviews:

324 reviews in the last 12 months1,725 total reviews  

4.63
Excellent

Trustmark
Valid

Includes Buyer Protection
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Most relevant positive review

Jan 23, 2024
 Verified review
The DT880 are just what I wanted. I wouldn't say they are pleasant to listen to music but, for producing and mixing they are perfect. I use the analogy that they are like microscopes for sounds, you wouldn't want to use them in your day to day because you might be disgusted by the amount of germs in your every day. They are very honest so you notice all of the "germs" lurking around the music you listen to for fun and that's not good if you are just having fun or want an immersive music experience but for producing and mixing that's what one needs and doesn't find in normal headphones. I barely have to adjust my mixes when I switch to the monitors, with my DT990 pros it's not like that, and with normal consumer headphones it is just impossible. So my suggestions for improvements would be: re-do the product description as it is very misleading. Any one buying these to enjoy music at home is going to be sorely disappointed or is probably completely clueless as to what good hi-fi headphones sound like. These are purely for music production use out of the box without any EQ. The audiophiles will still buy them and mod them but a regular consumer won't be mislead. Being a little nitpicker, the hard case had what seemed like white rubber shavings all over it. I just had to wipe them and they were gone but still, looks a little unprofessional. Now regarding the DT990 driver, it's the right replacement part and I presume it is working (still have not repaired my old pair of DT990s) but the packaging scared me. Specially because of the finer than hair wires that connect the drivers and that are exposed, wrapping in bubble wrap with no additional packaging seems unprofessional specially when they cost 50 euro per unit (almost half the price of new headphones). Love Beyerdynamic just want them to be the best they can. If you want more tips I have a master's in International Businesses hire me ahahahah

Most relevant negative review

Sep 7, 2023
 Verified review
I purchased the DT 900 PRO X headphones with high hopes, and for the most part, they delivered on the audio quality and comfort I expected. However, my experience with their durability and customer support left me with mixed feelings. After just six months of use, the leather on the headband started to detach, which was disappointing given the premium price of these headphones. When I reached out to the customer support team, they promptly instructed me to fill out an RMA form. Unfortunately, my request for a replacement was rejected, leaving me with limited options. The suggested process involved shipping my headphones to France via a shipment helper, which meant I would be without my headphones for an unknown period and bearing potential additional costs. This was far from an ideal solution, especially when I rely on my headphones daily. In the end, I decided to take matters into my own hands and ordered two replacement headbands for €38, including shipping from France. While I hope these replacements will last longer, I can't help but feel a bit let down by the initial customer support response. Overall, the DT 900 PRO X headphones have delivered great audio quality and comfort, but the issue with the headband and the less-than-ideal customer support experience have left me with some reservations. I hope the company can address these concerns in the future to provide a more seamless customer experience.
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Reviews for europe.beyerdynamic.com

 Sort by  
Relevance
(10)
Reset
May 16, 2024
 Verified review
Will not recommend. Have wanted this headset since it was announced. Signed up. Ordered the first day it was available. They shipped it very quickly. Then...DHL sent three messages saying it was on its way. Each time changing to another day. Then changed to :delivery interrupted delayed for 1-2 days. Where it has stayed since April 22nd. Contacted DHL. They said contact Beyerdynamic. Beyerdynamic said wait a week. I waited a week.Filled out the paperwork. Asked if they'd re-order and send me the headset. Four week investigation?!? For something DHL still shows they haven't delivered? And absolutely no further updates from Beyerdynamics about the case status? Neither DHL nor Beyerdynamics took ownership of the issue. That's pitiful customer service. No issue with the indivduals involved. They're just following the company support processes.
Report review
May 10, 2024
 Verified review

Bad experience

The packaging received was open and damaged and the product shows signs of use. Beyerdynamic does not pay the return costs, arguing that it is an outlet product. Even though it is a sales product, it should have a quality guarantee as an item on sale does not mean item already used.
Report review
Apr 23, 2024
 Verified review
If you loose a piece you can find a compatible replacement even from their official website.
Report review
Answer by europe.beyerdynamic.com
Apr 23, 2024
Thank you for your positive feedback. Please let us know if we can do something better to do better in your review. Best regards, your beyerdynamic Team
Mar 27, 2024
 Verified review

defect connectic cable

jack connectic cable from MMX300 headset box has a defect. The volume control disrupted the volume of each HP (right/left) (since I got the headset) But was still usable. After some years, I wanted to renew the connetic cable, because the old one was worn. I bought the 45€ connectic cable for the beyerdamic store. But unfortunatly, the cable was not working : - Only the right HP was working - The computer sound was redirected to the microphone
Report review
Answer by europe.beyerdynamic.com
Mar 28, 2024
Thank you for your feedback! Of course, this shouldn't happen and doesn't meet our quality standards. In such a case, please contact our support directly via help@beyerdynamic.de. Our support team can definitely help you. However, we apologize for any inconvenience this may cause you. Kind regards, your beyerdynamic team
Mar 13, 2024
 Verified review

Ordered a replacement DT770 Pro 80 Ohm…defective received.

Ordered a replacement DT770 Pro 80 Ohm for my same old model and unfortunately I have to send it back since the left driver/speaker is "kaputt"/broken. Dead on arrival! So far for their promise that their "products function technically flawlessly." And I would have to pay for the return of their malfunctioning product? I think NOT! I expect full and FREE service/return! In effect: DO NOT TRUST B-Stock or OUTLET products! They are NOT to be trusted!
Report review
Answer by europe.beyerdynamic.com
Mar 14, 2024
Thank you for your feedback! Such an incident is rather unusual and of course should not happen. Our quality promise also applies to our B-stock products: https://europe.beyerdynamic.com/outlet-quality-promise? Our support team has already contacted you. However, we apologize for any inconvenience this may cause you. Kind regards, your beyerdynamic team
Feb 19, 2024
 Verified review

Beyerdinamics: bon produit mais site officiel douteux.

J'ai toujours apprécié les produits beyerdinamics jusqu'à aujourd'hui. Première commande directement sur leur site, mais j'aurai mieux fait d'éviter leur "promo" qui s'avère être de l'occasion, reçu dans un état pitoyable (et aucun effort de leur part)... Auparavant, j'ai toujours commandé les produits de la marque concernée chez Thomann et pas le moindre problème depuis des années (site très sérieux que je recommande contrairement a beyer). Par contre, le comportement du site beyerdinamics est vraiment très limite pour ne pas dire malhonnête. Ils ont eu ma première et ma dernière commande...
Report review
Answer by europe.beyerdynamic.com
Feb 20, 2024
Thank you for your feedback! For the European region, we provide all relevant information at europe.beyerdynamic.com. If you still have comments or questions, you can contact our support colleagues at any time via help@beyerdynamic.de. They will be happy to help you with any topic. We apologize for any inconvenience this may have caused you. Kind regards, your beyerdynamic team
Dec 12, 2023
 Verified review
Very dissapointed with B-stock quality. DT 770 with broken headband sliders on one side. Not scratched, but completely broken off and missing. When not fixed, this has a big chance of breaking even more. Sending it back costs about the same as getting new sliders. Would never have bought it if I knew the quality could be so poor. With other sellers, B-stock in my experience is close to perfect, this was straight up broken...
Report review
Answer by europe.beyerdynamic.com
Dec 13, 2023
Thank you for your feedback. This is not the quality standard we promise. B-stock should be technically flawless. Please report the damage to our customer service under help@beyerdynamic.de . We will find a solution. We apologize for any inconvenience this may cause. Best regards, your beyerdynamic Team
Feb 14, 2024
 Verified review

Production headphones broken after a few hours usage.

I bought these as a set of headphones to use for production specifically for on the road portability, I only used them 10 times or so and they have stopped working. Their is a terrible rumble now in the bass frequencies similar to that of a cheap Chinese fake or a car speaker from the 90s. So disappointed I spent all this money for a product only worthy of being in a tacky Asian market 😢
Report review
Answer by europe.beyerdynamic.com
Feb 14, 2024
Thank you for your feedback! Of course, this shouldn't happen and doesn't meet our quality standards. In such cases, please don't hesitate to contact our customer support directly via help@beyerdynamic.de. They can help you with your concerns. You can also return your product to us within 60 days. You can find all information about this in our support area: https://support.beyerdynamic.com/hc/en-us/articles/201001041-How-can-I-return-my-order? We sincerely apologize for any inconvenience this may have caused you. Best regards, your beyerdynamic team
Oct 17, 2023
 Verified review
I recieved the package after almost 3 weeks and when it arrived it was not in good condition. What do you think?? I'm very disappointed
Report review
Answer by europe.beyerdynamic.com
Oct 18, 2023
Dear customer, We are very sorry to hear that the product you received wasn't in the condition it's supposed to be. Please get in touch with our customer service, via help@beyerdynamic.de - they are happy to help. Please accept our apologies for the slight delay in the delivery of your parcel. Best regards, your beyerdynamic Team
Oct 25, 2023
 Verified review
They r ripping me off
Report review
Answer by europe.beyerdynamic.com
Oct 26, 2023
Dear Customer, Thank you for your comment. Our customer support (help@beyerdynamic.de) is there to help and we kindly ask you if there are any problems with the product you ordered, to get in touch with our support team. Thank you and best regards, Your beyerdynamic Team