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europe.beyerdynamic.comReviews

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4.71

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certified since: Oct 8, 2018
updated on: Sep 30, 2022
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certified since: Oct 8, 2018
updated on: Sep 30, 2022
europe.beyerdynamic.com is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At europe.beyerdynamic.com, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more

Reviews for europe.beyerdynamic.com

447 verified reviews in the last 12 months

1,045 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


Mar 5, 2022
I'm a music lover, I still buy CDs and I listen to flac music at home or in mobility, thus I finally decided to buy a pair of headphones for my home listening. After reading lots of reviews and listening on YouTube to headphones sound demos — not the real headphones sound, but at least they tell you something on the sound signature —, I decided Beyerdynamic's one was my favourite sound signature! I preferred to buy some "flat" or close to flat headphones, to listen to music in the closet possible way to the original track, as I'm not fan of overwhelming bass sound. I don't own any thousand euro headphones amplifier, but with the USB DAC/Amp I have and the Yamaha A/V Receiver I have, I'm quite satisfied by the sound experience, so far. I had to perform a warmup test for the headphones, and after around 40 hours, I can say the sound's really good! On PC I'm using Peace equalizer with Beyerdynamic DT 990 profile. It's good and it avoids having voices too much sharp in my ears. If I have to find a weak point, is probably the voice peak, that without a proper equalization may result in being too harsh sometimes, after long listening sessions. But consider I'm not using a proper headphone amplifier, which I might buy soon, so things could change in positive in this respect. My rating is 9/10. I'm satisfied. I'm aware that spending more I could probably find better headphones, but considering my price range, the sound of my DT-990 Pro is so good for my ears! Oh, and about the materials and build quality, I'm very happy. This all black colour is just a thing of beauty for me! The ear pad cushions are soft and perfect for many hours of listening, without hurting my ears. The headband doesn't hurt and doesn't tighten too much on my head. And before I forget, another good thing I found in these Limited Edition Black, is that the cable is straight. It's way better for me, especially when I sit far away. I don't like so much coiled cables, to be honest. Clearly, in my opinion it would have been better to have a detachable cable, even balanced cables, but it's fine for now. Just in case I really need them, once the warranty is expired I could try modding them. Thanks to Beyerdynamic.
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the most relevant critical review


Jan 16, 2022
First, the customer support could be much better. More empathy to be specific. Selling B-ware for a A-ware price is strange. (No option to return for free) On the other hand the product looks just like new,so no complaints there. The sound is superb. Beyerdynamic knows the sweet spot, no muddy bass or sharp hight, it's spacious,robust, subtitle,it's just wonderful,big ups there! The ANC is plain medium to low. It's just not the right chip or something. Compared to the MX3 from Sony. You're just strait into space, so surreal. But not with the Lagoon,a small hissing and lower surrounding sound. This was a offer I was willing to make because of the terrific sound. Connectivity is good, although it's Bluetooth 4.2 I can walk the house with no problems. But for me they sit not comfortable enough. My ears are apparently to big for them. After a couple of hours my ears get pain. I can somehow wiggle my ears inside but that is just strange. So in short, Sound is very good, connectivity with all the codecs, to although it's BT4.2.Is good. Building is okay,not super sturdy but not crappy either (no plastic sounds) But the heart my ears after hours and that's not good to me.
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Reviews for europe.beyerdynamic.com

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(11)
 Verified review
Aug 19, 2022
got a pair of DT990pro, they turned out to have a problem so i sent them back. i got a new pair and they had the same exact problem (buzzing noise). if you want to shop here you have to be the lucky guy who manages to get the only working pair in the batch.
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Answer by europe.beyerdynamic.com
Aug 22, 2022
Dear customer, thank you for the feedback. This should not be the case and does not meet our quality standards. As we have already informed you, we can only offer you to send the product back again or have it repaired. Sorry for the inconvenience this has caused you. Best regards Your beyerdynamic team
 Verified review
Jul 28, 2022
An order was canceled but paid. I requested a reimbursement, instead of a reimbursement I get 4 headsets. Very unprofessional
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Answer by europe.beyerdynamic.com
Jul 28, 2022
Dear Customer, We are very sorry to hear that you are having issues with your order. We have just looked into your case and our Customer Support will get in touch with you directly to clarify this issue. Please accept our apologies for any inconviences this might have caused you. Best regards, your beyerdynamic Team.
 Verified review
Jun 9, 2022
I didn't receive the parcel. When the order was transferred between couriers, wrong and insufficient information was supplied. This led to the delivery going to the wrong address and the package was lost. When I informed Beyerdynamic that the wrong information had been supplied to the courier, pre-delivery, instead of trying to get in touch with the courier to rectify the delivery(or atleast start something) they said they could only take action once, and if the package was lost. Which means that at this point, if I want the headphones, I will have to wait for my refund, and make a fresh order and wait once again, hoping the courier gets the delivery correct this time. I'm frankly better off never ordering from them ever again. There's no value in buying directly from the manufacturer.
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Answer by europe.beyerdynamic.com
Jun 10, 2022
Thank you for your feedback. We are very sorry to hear that you are not satisfied with our customer support and the subsequent process. Unfortunately, we cannot directly influence the work of package carriers. We thank you for your patience and hope that you can now enjoy your new product. We wish you a lot of fun and good music. Best regards from Heilbronn Your beyerdynamic team
 Verified review
Nov 12, 2021
Headphones shipped from DEU to FRA. Packaging very poor. Product inside not secured with damping materials. Defect by delivery. Left earpiece rattle sound due to a broken piece inside. Most likely by transport. Solution: Customer support has to be contacted to validate a return! This can take up to 2 days. A delivered, defect product and the return has to be validated by risk some days later? Wtf? Even an exchange will not take place. You’ll get (perhaps) a refund and meanwhile you can order another one my costs of yourself. This is the worst after sales service I ever encountered. Thank you. Never again. This is not premium brand like.
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Answer by europe.beyerdynamic.com
Nov 15, 2021
Dear customer, thank you for your feedback. We are very sorry that you are not satisfied with the delivered product and the process afterwards. We will check this process and see what we can do better, your beyerdynamic team
 Verified review
Jan 21, 2022
Bought the cable because the headset only sounded from one side, and threw away the original wire because I thought it was malfunctioning. The headphones still not working, with the new cable. Apparently something is broken inside the headset. Durability is advertised even on the product box. I've never taken the headphones out of my desk, and one day stopped working. If 2.5mm is connected to the right side, only that one sounds, same goes for the left one.They sounded great, better than the more expensive ones they succeeded. Overall, very satisfied with the quality of your product, until the day they quit working.
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Answer by europe.beyerdynamic.com
Jan 24, 2022
Thank you for the feedback. We are sorry that your headphones are still not working. Please get in touch with our support team at help@beyerdynamic.de. We will be happy to help you. Best regards from Heilbronn Your beyerdynamic Team
 Verified review
May 19, 2022
The product is of high level, but my esperience with customer service was very poor I have received the headphone with an earpad cut. I have asked to the company to change the earpad sending me a new one The answer is not because it is not a cut according customer service but a pressure point. For a similar situation I expected to solve quickly the problem with a new earpad, instead to make a long discussion of what is right and what is wrong. The customers are your business. You should satisfy always your customer. This is a case where customer care make difference. Please keep in mind this
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Answer by europe.beyerdynamic.com
May 23, 2022
Thank you for your feedback. We are very sorry to hear that you are not happy about our customer support. At this very moment, new ear pads are on their way to you. Thank you for your patience and we hope you can now enjoy your new headphones. We wish you lots of fun and good music. Kind regards from Heilbronn Your beyerdynamic Team
 Verified review
Feb 10, 2022
good quality product and beautiful finish very comfortable. but the problem started, malfunction of the microphone and its intermittently thinking that it came from my sound card not powerful enough I bought a new one after discovering that the problem came from the cable ... after a week I still waiting for the return of the after-sales service.....
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Answer by europe.beyerdynamic.com
Feb 14, 2022
Dear customer, thank you for your feedback. We are very sorry that you are not satisfied with the delivered product and the process afterwards. We will check this process and see what we can do better, your beyerdynamic team
 Verified review
Mar 3, 2022
Because of you I dropped my new beyerdynamic dt 700 pro x from the table for that very long and NON-SPIRAL cable .. I don't understand why you didn't put a SPIRAL in the box .. the shorter 1.8m cable got twisted in my chair and my headphones fell off the table. thank you for not putting the coiled cable in the package.
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Answer by europe.beyerdynamic.com
Mar 7, 2022
Dear customer, a small drop should not cause any damage to the headphones. It is a working tool that has been designed to be very robust. If you are interested in a spiral cable, you can find it here: https://europe.beyerdynamic.com/pro-x-coiled-cable.html Best regards, you beyerdynamic Team
 Verified review
May 26, 2022
Buongiorno, ho scritto una mail precedente. Purtroppo il mio acquisto è arrivato manomesso sia come confezione esterna (pacco corriere) sia come confezione interna (scatola cuffie). Ho trovato il mio prodotto già aperto con la linguetta superiore rotta.ho allegatoforo alla mail di reclamo che ho inviato
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Answer by europe.beyerdynamic.com
May 30, 2022
Thank you for your Feedback. We are very sorry, that you are not satisfied with your delivery. As I could see, you ordered the DT 770 PRO from our outlet. Outlet products are refurbished. Minor damage to the packaging may occur. However, we put the products through their paces so that you can enjoy the best sound experience. All informations about our Outlet and quality promise are available here: https://europe.beyerdynamic.com/outlet-quality-promise We wish you a lot of fun with your headphones. Best regards from Heilbronn Your beyerdynamic Team
 Verified review
Oct 25, 2021
My headset dont work correctly, micro is not connected at every time and sound is not perfect , not on each ear, cut all time ni the right ear It was a gift for my birthday’s son and i m very dissapointed I cant return this item because it ‘s customized (only a word on the hoop) so i feel to be scammed
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Answer by europe.beyerdynamic.com
Oct 26, 2021
Dear customer, thank you for your feedback. We are very sorry that you are not satisfied with the delivered product. Please contact our customer support (help@beyerdynamic.de) to clarify your request in detail. Our colleagues will be happy to help you. Thank you very much. Kind regards, your beyerdynamic team.
 Verified review
Jan 7, 2022
I ordered these for sons christmas present and when ordering the item is was informed that the item would take a few day to deliver. I asked where they were and was told that they would not be delivered before christmas and they arrived on the 6th of january.
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