The DT 900 Pro X headphones are sooo amazing! Years ago I had the DT 990's and they took me to a different dreamy space in my student days.. They eventually fell apart after years of abuse. Now 25 years later I've bought a pair of DT 900 Pro X's and the same thing has happened - I'm rediscovering music. The space sounds fill is huge, and the sound is insanely silky and smooth... almost sweet. The bass is somehow airy at the same time as being tight, deep and smooth! There's never any moment that music sounds harsh.. They also work with lower power devices like phones and controllers.. bringing out the best in even cheaper sources. Gaming! : Now believe it or not, it's also helping me to rediscover gaming.. they work briliantly with the Playstation 5 controller! More than enough power, and games now have a much bigger spacial effect and the gone is the boomy based and muffled sound. (note: I have a good quality Hyper X game headset for comparison). I will never go back to closed headphone again.. Of course a major cost is the fact that if anybody is sitting near by they'll hear what you're listening to. With gaming that's not such a problem because the sounds are more intermittent.. but with music that can definitely be a potential issue. However, having said that, they also sound amazing at low volumes.. so then just turn them down a bit if you might bother some one! not so bad. The extra air around your ears means you can listen more comfortably.. and when you talk you sound normal to yourself.. plus you can hear others talking if they're calling your name more easily. I never use them for travel / commuting... so I'm assuming that they're not ideal for that. But if you value quality of sound, big sound stage, silky mids, sweet highs, and mind blowing deep, detailed smooth base over sound isolation get them! Buy B-Stock ones direct from BeyerDynamic .. you'll pay 50 euros less or so and they're in new state. The ones I receive didn't even have the original seal broken. BeyerDynamic support is also very fast and their returns system is quick (even though I'm based in Netherlands and of course they're based in Germany). I returned the DT 700 pro X's after testing those. They seemed to marketed / reviewed as the closed back version of the 900's, but they're dramatically different to my ears! The qualities which make the 900's so great, are mostly missing in the 700's (air tight bass, awesome sound stage). The mids and highs are very similar but in a more compressed form. But if you value sound isolation than quality then I suppose they'll do the trick. I'm rambling now, so will sign off,.. just wanted to share the joy ;-) X
I placed an order without realising my address (on PayPal) hadn’t changed yet, as I have recently moved to another city. After contacting support, I was told that changing the address order was impossible. I then asked whether I could just simply cancel the order, which was also not possible, even though the order hadn’t been sent out yet. I was then also told to try to get DHL to change my delivery address, which – you guessed it – was also not possible. I get that it may be difficult to change an order that has already been processed or shipped to the courier service, but this all happened several days before I even got confirmation that DHL was going to ship my package. Now I’m stuck trying to get a hold of a package of which I have no idea who got it, in a place where I never come anymore. It’s just a massive waste of time and potentially money and could have simply been avoided by allowing me to cancel my initial order (that hadn’t even been shipped yet at that point).
The replacement headband I ordered for a DT 880 Pro is totally non-compliant and doesn't fit the headset. It's a waste of money. What should I do now?
Answer by europe.beyerdynamic.com
Aug 21, 2023
Dear customer, thank you for your feedback. We are very sorry that the headband you received did not fit your headphones. This should not have happened. We will forward your information to the appropriate department and investigate your incident. However, we apologise for any inconvenience this may have caused you.
Please contact our colleagues in support via help@beyerdynamic.de. They will work with you to find a solution to the problem.
europe.beyerdynamic.com customer
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Oct 8, 2022
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Replacement parts are great, support not so much
I placed an order without realising my address (on PayPal) hadn’t changed yet, as I have recently moved to another city. After contacting support, I was told that changing the address order was impossible. I then asked whether I could just simply cancel the order, which was also not possible, even though the order hadn’t been sent out yet. I was then also told to try to get DHL to change my delivery address, which – you guessed it – was also not possible. I get that it may be difficult to change an order that has already been processed or shipped to the courier service, but this all happened several days before I even got confirmation that DHL was going to ship my package. Now I’m stuck trying to get a hold of a package of which I have no idea who got it, in a place where I never come anymore. It’s just a massive waste of time and potentially money and could have simply been avoided by allowing me to cancel my initial order (that hadn’t even been shipped yet at that point).
Answer by europe.beyerdynamic.com
Oct 10, 2022
Dear customer, thank you for your comment. We are very sorry that the address in their order could not be changed. We apologize for the inconvenience caused. Basically, you always have the option with DHL to change their address or refuse to accept the package. You can find a guide here: https://www.dhl.de/en/geschaeftskunden/paket/leistungen-und-services/services/service-loesungen/wunschzustellung/digitale-annahmeverweigerung.html Best Regards, your beyerdynamic Team
europe.beyerdynamic.com customer
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Apr 3, 2023
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I love my MMX300 but I am very disappointed in the warranty.
I emailed some time ago that my console cable broke after two weeks. I’m someone that takes care of his electronics and I still can’t point out a reason it broke. However since the website mentions a 2 year warranty I figured it would be fine.
I was told by support that the cable is however not included in the warranty. I was very disappointed that it is not included with such a premium product.
I’m still incredibly happy with the product itself and recommend it to friends and colleagues but needing to spend 40€ on a cable that broke after two weeks is disappointing.
Answer by europe.beyerdynamic.com
Apr 3, 2023
Dear customer, thank you for your feedback. We are very sorry that the headphones you received did not meet our high quality standards. This should not have happened. We will forward your information to the appropriate department and investigate your incident. However, we apologise for any inconvenience this may have caused you.
Please contact our colleagues in support via help@beyerdynamic.de. They will work with you to find a solution to the problem.
Kind regards from Heilbronn Your beyerdynamic team
europe.beyerdynamic.com customer
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Oct 14, 2022
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Big disappointment for such a well established company.
The product I received was good, but the service, not so much. I got the DT 770 pro, and there was a faulty button on the headband. I contacted service hotline, and they wanted me to fill in a lot of stuff, and it was very vague. I then just decided to refund the whole thing, and got it somewhere else. I was very disappointed since this was my very first (studio) headset.
Answer by europe.beyerdynamic.com
Oct 18, 2022
Thank you for your feedback. We would like to apologise for the inconvenience.
We will follow up on this issue internally and pass on your feedback.
Kind regards from Heilbronn your beyerdynamic team.
europe.beyerdynamic.com customer
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May 11, 2023
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I use mmx150 for 2 days, what I noticed was bad in these headphones, the main problem is constant crackling in the left ear and nothing can be done about it, then they beat troubles with wires, it was necessary to play around so that everything would work adequately, with the pluses a good microphone from sound quality, I'm a little upset (
Answer by europe.beyerdynamic.com
May 15, 2023
Dear customer, thank you for your feedback. We are very sorry that the headphones you received did not meet our high quality standards. This should not have happened. We will forward your information to the appropriate department and investigate your incident. However, we apologise for any inconvenience this may have caused you.
Please contact our colleagues in support via help@beyerdynamic.de. They will work with you to find a solution to the problem.
Kind regards from Heilbronn Your beyerdynamic team
europe.beyerdynamic.com customer
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Jan 19, 2023
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Crackles in B-stock MMX 300.
I bought a headset MMX 300 in B-stock for the price and the recycling... The product was supposed to be as-new (tested by Beyerdynamic and all) but there were crackles in the right ear. I had to pay to send it back so I lost 20€ to try a defective headset. Won't do it again.
Answer by europe.beyerdynamic.com
Jan 20, 2023
Dear Customer, We are very sorry to hear that the B-Stock product you have received is not flawless. This does not represent our high quality standards and should not have happend. Please get in touch with our customer support, (help@beyerdynamic.de) they are happy to help and we are sure, we will find a way to resolve this issue. Thank you, Best regards, Your beyerdynamic Team.
europe.beyerdynamic.com customer
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Dec 20, 2022
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Suivre les commandes pour voir si elle est expédiée.
Pour moi du 2 décembre au 17 décembre parés 5 ou 6 mails pour faire comprendre que ma commande n'avait pas bougé de chez vous.
Pour le casque trop de pression autour des oreilles et le système de on off micro pas terrible.
Le son est bon.
europe.beyerdynamic.com customer
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Dec 15, 2022
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There was data missing on my invoice and the company could not send me a new invoice with all of the data. The original invoice didnt have a street address nor the company name
Answer by europe.beyerdynamic.com
Dec 16, 2022
Thank you for your feedback! We are sorry that you did not receive the correct invoice. Unfortunately, we cannot issue an invoice afterwards. We can suggest that you return the order and re-order from us. We also recommend that to create a customer account in our shop. Here you have the possibility to view and edit your billing and delivery address. If you have any further questions, please do not hesitate to contact our support team at help@beyerdynamic.de.
Best regards your beyerdynamic team
europe.beyerdynamic.com customer
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Mar 10, 2023
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I called 2 times to return a product and 2 times they told me they would send me the return label on my mail, and 3 days later I still don't have anything...
Answer by europe.beyerdynamic.com
Mar 13, 2023
Dear Customer, Thank you for your feedback. We are sorry for the delay in this matter. By now you should have received the lable for returning the product. In case there are any further questions, please do not hesitate to get in touch. Best regards, Your beyerdynamic Team
europe.beyerdynamic.com customer
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Apr 13, 2023
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The parts I ordered are really expensive for not much. I ordered two items (on the same order) and received two different packages.
Answer by europe.beyerdynamic.com
Apr 19, 2023
Thank you for your feedback. We are currently optimising the shipping process. If the items come from different warehouses, it is unfortunately not possible to avoid individual shipping at the moment. We will be happy to pass on your feedback to the relevant department.
Kind regards, your beyerdynamic Team
europe.beyerdynamic.com customer
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Dec 23, 2022
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Received only 8 ear pads where 10 should have been, DHL took 2 days longer, all in all unsatisfied
Answer by europe.beyerdynamic.com
Dec 28, 2022
Dear Customer,
we are sorry that you did not receive the complete goods and that DHL took 2 days longer than stated. This does not meet our high standards at beyerdynamic. Please contact our colleagues in support at help@beyerdynamic.de. They will certainly be able to help you.
Best regards, your beyerdynamic team
europe.beyerdynamic.com customer
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Dec 7, 2022
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Did not receive the bird case for earbuds i paid for
Answer by europe.beyerdynamic.com
Dec 8, 2022
Thank you for your feedback! Such an issue is quite uncommon.
We have checked your information and found no internal case.
In the instance of a missing case, please contact our support colleagues via help@beyerdynamic.de.
They will be able to help you in any case.
Kind regards your beyerdynamic team
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