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certified since: Oct 8, 2018
updated on: Jun 8, 2023
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Reviews for europe.beyerdynamic.com
This is how we ensure that reviews come from real consumers.
the most relevant positive review
-Sound:
The lows are full and rich, bass is strong without thumping or booming.
The highs could be a bit crisper, especially voices (in music) sound a bit muffled almost.
Mids seem to lack a bit too.
Volume: my 64 ohm Sennheiser doesn't play as loud as I want so I chose the 32 ohm version of the DT770 Pro for more volume (less resistance). And also because I want to be able to use it with my cell phone on a decent volume.
The DT770 Pro 32 ohm seems to offer a bit more volume but not a whole lot more. I had expected it to go louder than it does.
So an improvement just not a huge one.
-Comfort: fit on the head is good, I don't get the feeling the set wil slip off my (bald) head. The pressure on the ears/head is exactly right: not too loose not too tight.
The size of the earpads is where it all goes wrong. I am by no means Dumbo the flying elephant but the earpads on the DT770 Pro are way too small for my ears. I really have to stuff my ears into the earpads with my fingers.
Had I tried these earphones on in a shop I would not have bought them, for that reason alone.
All in all a pretty good set for listening to music. Especially with psybient and other electronic music (with no singing). The lows of these headphones seem to be made for those genres of music, amost.
If you mainly play songs with voices/singing there are better choices out there.
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the most relevant critical review
Oct 8, 2022
I placed an order without realising my address (on PayPal) hadn’t changed yet, as I have recently moved to another city. After contacting support, I was told that changing the address order was impossible. I then asked whether I could just simply cancel the order, which was also not possible, even though the order hadn’t been sent out yet. I was then also told to try to get DHL to change my delivery address, which – you guessed it – was also not possible. I get that it may be difficult to change an order that has already been processed or shipped to the courier service, but this all happened several days before I even got confirmation that DHL was going to ship my package. Now I’m stuck trying to get a hold of a package of which I have no idea who got it, in a place where I never come anymore. It’s just a massive waste of time and potentially money and could have simply been avoided by allowing me to cancel my initial order (that hadn’t even been shipped yet at that point).
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Reviews for europe.beyerdynamic.com
Verified review
May 15, 2023
Unable to connect FOX mic to Cubase
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Answer by europe.beyerdynamic.com
May 23, 2023
We hope that this FAQ will help you:
https://support.beyerdynamic.com/hc/en-us/articles/360012404733-My-FOX-can-t-be-used-with-Cubase-or-any-other-DAW-What-can-i-do-Windows-
If you have any further questions, please do not hesitate to contact our customer support help@beyerdynamic.de
Best regards, your beyerdynamic Team
Verified review
Mar 22, 2023
the wires and sliders have broken already
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Answer by europe.beyerdynamic.com
Mar 24, 2023
Dear customer, thank you for your feedback. We are very sorry that the headphones you received did not meet our high quality standards. This should not have happened. We will forward your information to the appropriate department and investigate your incident. However, we apologise for any inconvenience this may have caused you.
Please contact our colleagues in support via help@beyerdynamic.de. They will work with you to find a solution to the problem.
Kind regards from Heilbronn Your beyerdynamic team
Verified review
Feb 27, 2023
Although I am satisfied with the sound quality of the sound of the beyerdynamic beat byrd I noticed it picks up a lot of cable noise, when you guys claimed " it also limits cable noises to a minimum." Besides that it would be nice if there is full black option including the cable. I hope you guys take my opinion into consideration.
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Verified review
Feb 22, 2023
Quick delivery, but why deliver two small items in two separate packages? Not exactly environmental-friendly, and quite unnecessary in this case, since there was no rush at all. I would have preferred to have been able to choose to let the items be delivered together at a later moment.
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Answer by europe.beyerdynamic.com
Feb 22, 2023
Thank you for your feedback. We are currently optimising the shipping process. If the items come from different warehouses, it is unfortunately not possible to avoid individual shipping at the moment. We will be happy to pass on your feedback to the relevant department.
Kind regards
Your beyerdynamic team
Verified review
Dec 20, 2022
Problem with delayed order.
My order was delayed, this seemed to have happened through DHL, and you were not responsible for it. However when I voiced my concern since it was an important package for me in relation to my work the reaction was very unconcerned. I took up contact several times and every time got the same yeah DHL problems auto-reply (almost). I know you cannot help DHL's mistakes and that this is a busy time of year but as a customer, it feels like my concerns fall on deaf ears. In the end, it took 11 days for the package to arrive. The reason I bought it through your webshop was for fast delivery. That is just sad when it then takes so long and I hear nothing but, DHLs fault...
For the rest real happy with the quality of the headset purchased.
Kind regards.
Luuk
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Answer by europe.beyerdynamic.com
Dec 20, 2022
Hi Luuk, thanks for your honest feedback. Sorry for any inconvenience you've had. We take this serious and work on a better communication in busy times.
Enjoy your new headset and have a good start into the new year.
Best regards, your beyerdynamic Team
Verified review
Jul 1, 2022
Good products but i have got a problem with my PC cable for my headset and the only thing the support said to me is : "There is a limited 3 months warranty. So you can buy new one. Yes thank you, no problem but the cable costs the modest price of 45,50€. I personally think that the price is extremely high and unjustified for an unsheathed and unreinforced cable...
I probably will not buy another Beyer Dynamic in the futur. The cable had a defect at the purchase. But I didn't report it at the moment because it was random and not recurrent. But when I could only hear from the right ear, it was disturbing...
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Answer by europe.beyerdynamic.com
Jul 4, 2022
Dear Customer, Thanks for your feedback. Our Support Team has contacted you a couple of days ago. We kindly ask you to reply to our service team, they are happy to help you with the cable.
Thank you and best regards,
your beyerdynamic Team.
Verified review
Jun 17, 2022
Unfortunately the headphone came out the box with the right cup hanging loose!
The Yoke wasn't screwed in the End piece.
The logo name sticker on the left cup is upside down.
See pictures
But because I'm handy I fixed the cup by taking the headband of and screwed the Yoke in the End piece.
(luckily the screws were there in the End piece)
I know it was a B-stock but this shouldn't happen.
But the sound is good and I can edit my video's again.
Because my son is using my old Beyerdynamic DT 880's for gaming.
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Answer by europe.beyerdynamic.com
Jun 20, 2022
Thank you for your feedback. We are sorry that your headphones arrived in this condition, this does not meet our standards for high quality b stock products. Please contact our support team at help@beyerdynamic.de. We will be happy to help you.
Kind regards from Heilbronn Your beyerdynamic team
Verified review
Nov 19, 2022
The sound quality is amazing and the overall feel of the headset is absurd for the relatively low price, however I was a bit surprised when I saw the 32 OHM doesn’t come with the valour ear pads, while I do realize now that if you look closely you can indeed see from the pictures on the website that the 32’s don’t have them, I was quite disappointed as I didn’t know this. I think it could maybe be a bit more explicitly mentioned and was partly looking forward to feeling those valour ear pads.
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Answer by europe.beyerdynamic.com
Nov 21, 2022
Thank you for your feedback. We provide the information on the product image and below in the description.
We are sorry that you are now a little disappointed. But if you would like to use the DT 700 PRO 32 ohm with velour pads, they are available under the following link: europe.beyerdynamic.com/edt-770-v.html
If you have any further questions or comments, please do not hesitate to contact our support team via help@beyerdynamic.de.
Best regards your beyerdynamic team
Verified review
Feb 5, 2023
Bonjour,
j 'ai voulu remplacer des coussinets velours par des simili cuir.
Soudainement mon super casque est devenu inconfortable.
La raison est que le diamètre intérieur des coussinets simili cuir est inferieur à ceux des coussinets velours!
Un avertissement aurait été judicieux! . Cordialement. Eric
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Answer by europe.beyerdynamic.com
Feb 6, 2023
Cher client, nous vous remercions pour votre commentaire. Si vous rencontrez des problèmes avec votre Earpad, nous vous invitons à contacter notre service d'assistance clientèle (help@beyerdynamic.de). En général, vous pouvez nous renvoyer votre produit gratuitement dans les 60 jours suivant l'achat. Nous vous souhaitons beaucoup de plaisir avec votre Earpad. Cordialement, votre équipe beyerdynamic
Verified review
Dec 25, 2022
While delivery time was decent and i really love the feel of my dt770s, the overpowering bass makes it basically impossible to drive them to properly loud volumes, which i could definetly do with the ath m30x i wanted to upgrade from
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Answer by europe.beyerdynamic.com
Dec 28, 2022
Dear Customer,
We are sorry that you are not completely satisfied with your DT 770 PRO. This does not meet our high standards at beyerdynamic. Are you sure that you have chosen the correct impedance for your end device? Please contact our support colleagues at help@beyerdynamic.de. They will certainly be able to help you. They will certainly be able to help you.
Best regards, your beyerdynamic team
Verified review
Dec 15, 2022
Package arrived late (because the address was not correctly transferred on the box - one letter missing) and also damaged (box cut with cutter probably)
The product will be tested on Christmas as it’s a gift for my son
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Answer by europe.beyerdynamic.com
Dec 16, 2022
Thank you for your feedback! Of course, this should not happen and doesn't correspond our quality standards. We apologise for any inconvenience this may have caused you.
Our support colleagues will contact you shortly regarding this case. In such cases, you can also contact us directly via help@beyerdynamic.de.
Kind regards your beyerdynamic team
Verified review
Nov 26, 2022
The product in the box seems ok but the package is damaged and seems to have being already used.. a bit of disappoint as it s a christmas present and as it s supposed to be new
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Answer by europe.beyerdynamic.com
Nov 28, 2022
Thank you for your feedback! As this is a B-stock item, the product or packaging may have slight defects. Small cosmetic defects on the packaging may occur, but you can be sure that B-stock products are technically flawless. All further information about our quality promise can be found online: europe.beyerdynamic.com/outlet-quality-promise
If you have any further questions or comments, please do not hesitate to contact our colleagues in support via help@beyerdynamic.de.
Best regards Your beyerdynamic team
Verified review
Jan 19, 2023
totally not the experience I was expecting. Lack of bass. The rubber earplugs were too short, you can't put it completely in your ear! How can I get my money back?
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Answer by europe.beyerdynamic.com
Jan 20, 2023
Dear Customer, We are very sorry that your are not satisfied with the product. You have the right to return the products within sixty days, please also see our FAQ https://support.beyerdynamic.com/hc/en-us/categories/200117641-Returns
In case you have further questions, please get in touch with our customer support (help@beyerdynamic.de) - they are happy to help. Best regards, Your beyerdynamic Team.
Verified review
Jan 2, 2023
The material is great. The headset is nice and the microphone is very good I just received a faulty cable
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Answer by europe.beyerdynamic.com
Jan 3, 2023
Dear Customer,
We are very sorry to hear that you have received a faulty cable. Please get in touch with our customer support regarding this issue via help@beyerdynamic.de, they are there to help. Thank you and best regards, Your beyerdynamic Team
Verified review
Nov 22, 2022
Headphone is amazing. Just the delivery could be a bit safer see photo below!
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Answer by europe.beyerdynamic.com
Nov 23, 2022
Dear customer, thank you for your feedback. We are sorry that the shipment arrived so damaged, this does not meet our high standards at beyerdynamic. Unfortunately, it is difficult for us to influence the quality of the external shipping service providers, but it would help us if you would contact help@beyerdynamic.de with the problem. Then we could look further into the matter and determine the shipping service provider. We are happy that you like your headphones and wish you a lot of joy with your beyerdynamic product. Best regards, your beyerdynamic team
Verified review
Jan 1, 2023
Price is too high for replacement components
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