Review summary
Customers appreciated the wide variety of designs and customization options available for their cases. Some also praised the texture and protective qualities of the case build. However, many customers expressed frustration over delayed or missing deliveries and a lack of updates regarding their orders. Opinions on print quality were mixed, with some disappointed by graininess, incomplete prints, or visible production flaws. Feedback on build quality was also divided, as some noted defects or flimsiness in the cases.
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Verified
Order #21789454 (Jan 1
Order #21789454 (Jan 1, 2026)
Hi,
I received my phone case, but my picture looks like there’s something on my lip. Also, the photo is very grainy. It’s not clear at all.
Someone did not do quality control before it was sent to me. I would like to have my case redone correctly, please
I’ve attached a photo of where it shows where there was a mistake in your processing of the picture
Please send me a corrected phone case.
Reply from yourcustomphonecase.com
We're sorry to hear about the quality issue with your phone case. Thank you for letting us know and sending a photo—we will contact you by email and make sure you receive a corrected replacement at no extra cost.
Verified
Reply from yourcustomphonecase.com
Thank you for your feedback! We’re hope you’re happy with the service and the cases.
Verified
Reply from yourcustomphonecase.com
Thank you for your feedback! We’re hope you’re happy with the service and the cases.
Verified
Reply from yourcustomphonecase.com
Thank you for your feedback! We’re hope you’re happy with the service and the cases.
Verified
Reply from yourcustomphonecase.com
Thank you for your feedback! We’re hope you’re happy with the service and the cases.
Verified
The photo print is great. The case is flimsy
Reply from yourcustomphonecase.com
Thank you so much for your kind words! We're thrilled to hear you're happy with the case. Enjoy your personalised case!
Verified
I have not recieved my phone case yet. No communication.
Reply from yourcustomphonecase.com
We are very sorry you haven’t received your phone case and did not receive updates. We will contact you by email to resolve this, and if your order is lost, we always send a free replacement.
Verified
Image was clear
Reply from yourcustomphonecase.com
Thank you so much for your review! We’re glad you were happy with the image quality. We hope you will enjoy your case!
Verified
Reply from yourcustomphonecase.com
Thank you for your feedback! We’re hope you’re happy with the service and the cases.
Verified
I never got my order.
I’m still waiting! When can I expect it?
Reply from yourcustomphonecase.com
We're sorry to hear that your order hasn't arrived yet. We will contact you by email to resolve this and, if necessary, arrange a free replacement. Thank you for your patience.
Verified
Never received my order
Reply from yourcustomphonecase.com
We are very sorry that you have not received your order. We will contact you by email to resolve this quickly. If your order did not arrive, we always send a free replacement.
Verified
Reply from yourcustomphonecase.com
Thank you for your feedback. We're sorry to see your low rating and will reach out to you by email to learn more about your experience. We hope to resolve any issue you may have had.
Verified
Reply from yourcustomphonecase.com
We’re sorry for any inconvenience. Please reach out to us via our contact form www.MyPersonalisedCase.co.uk/help/contactforms so we can look into the issue and provide a solution.
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- www.yourcustomphonecase.com
- Haarlem, NLD
About
We are YourCustomPhoneCase and we're dedicated to making just that – a personalised case unique and just for you! We are based in the heart of Amsterdam (the Netherlands) and we operate in the e-comme...
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