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optics-trade.eu/en
Reviews:

302 reviews in the last 12 months2,073 total reviews  

4.70
Excellent

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Top positive review

Dec 15, 2023
 Verified review
All Ok, exept error on stock count and for that reason delivery time was longer than I originally expected. Asked about and got prompt answer. No worries, I got my stuff and product was good quality.

Top negative review

Aug 12, 2023
 Verified review
my order i order a scope it was avaliable for shipping in 1 to 3 days after over 3 weeks you haven t ship it yet the cost of the scope it is 179 euro plus shipping . after all this time i am waiting you told me that there is the same scope avaliable with a different reticle and i have to pay 199 for this .... i do not care about the 20 more euros but i think that because the delay it is your fault you should have send me the scope at the same price .... any way i will buy it from someone else .... i will cancel the order i have waiting enaugh
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Reviews for optics-trade.eu/en

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Latest first
2 days ago
 Verified review
Waiting time for items to be shipped is ridiculously slow. Weeks have passed since I ordered and paid for items, which to date have not been shipped. At this point I would have been better off buying from Amazon. Wouldn’t recommend.
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Answer by optics-trade.eu/en
13 hours ago
Dear Sir/Madam, Thank you for sharing your feedback with us, and we apologize for the delay in shipping your order. We understand your frustration, and we want to address your concerns directly. We apologize for any inconvenience caused by the waiting time for your order. Unfortunately, the products you ordered are currently not in stock, and we rely on the manufacturer to send us the items. This has contributed to the delay in shipping your order. Your satisfaction is of utmost importance to us, and we want to make things right. As a token of appreciation for your understanding, we would like to offer you a special gesture. Please reach out to us directly, and we will be happy to discuss how we can make this right for you. However, if the waiting time is too long for you, we completely understand. Please don't hesitate to contact us, and we will process a full refund for your order. Your satisfaction is our top priority, and we want to ensure that you have a positive experience with us. Once again, we apologize for any inconvenience this delay has caused, and we appreciate your understanding. If you have any further questions or concerns, please feel free to reach out to us. We are here to assist you in any way we can. Thank you for your patience and cooperation. Kind regards, Optics Trade Team
2 days ago
 Verified review
Good priceing and delivery well ahead of original schedule 👍
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3 days ago
 Verified review
I have made several purchases from optics trade, great customer service and excellent product knowledge!
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4 days ago
 Verified review

Great seller

Fast shipping, genuine products.
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5 days ago
 Verified review
Still waiting for our order, nearly three weeks
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Answer by optics-trade.eu/en
13 hours ago
Dear Sir, Thank you for bringing this matter to our attention. We sincerely apologize for the delay in fulfilling your order, and we understand the frustration this has caused you. Please rest assured that we are actively working to address the challenges we are facing in supplying the product. As soon as the product becomes available, we will expedite the shipment to your address without delay. To express our sincerest apologies for the inconvenience and the delay, we will be refunding you the shipping cost for your order. Additionally, we will ensure that your order is sent with free shipping as a goodwill gesture. We truly appreciate your patience and understanding during this time. Your satisfaction is our utmost priority, and we are committed to resolving this issue as quickly and efficiently as possible. If you have any further questions or concerns, please don't hesitate to reach out to us. We are here to assist you in any way we can. Thank you for your understanding. Kind regards, Optics Trade Team
7 days ago
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8 days ago
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HL
Heiko L.
Bottrop
8 days ago
 Verified review
I am happy that i ordered my red dot with Optics Trade. All went well.
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8 days ago
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9 days ago
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10 days ago
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12 days ago
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13 days ago
 Verified review
Sunt foarte mulțumit de seriozitatea și experiența celor de la Optica Trade. Am primit acasă ceea ce am comandat într-un timp mai scurt decât timpul estimat inițial! Mi-ați câștigat toată admirația pentru profesionalismul dumneavoastră,Optics Trade! Mulțumesc!
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13 days ago
 Verified review
Exelent job!👍
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Apr 2, 2024
 Verified review
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Mar 31, 2024
 Verified review

Best service

Great service . You get exactly what you order A pleasure to do business with . Every email was answered on the spot
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Mar 28, 2024
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Mar 28, 2024
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Very profesional , they comply with everything they say, very polite and respond quicly.
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Mar 28, 2024
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Mar 27, 2024
 Verified review
Customer service is excellent! I Would recommend it anytime!
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