optics-trade.eu/enReviews:
328 reviews in the last 12 months2,185 total reviews
Excellent
TrustmarkValid
Most relevant positive review
Dec 15, 2023
Verified review
All Ok, exept error on stock count and for that reason delivery time was longer than I originally expected. Asked about and got prompt answer. No worries, I got my stuff and product was good quality.
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Most relevant negative review
Aug 12, 2023
Verified review
my order
i order a scope it was avaliable for shipping in 1 to 3 days after over 3 weeks you haven t ship it yet the cost of the scope it is 179 euro plus shipping . after all this time i am waiting you told me that there is the same scope avaliable with a different reticle and i have to pay 199 for this .... i do not care about the 20 more euros but i think that because the delay it is your fault you should have send me the scope at the same price .... any way i will buy it from someone else .... i will cancel the order i have waiting enaugh
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Reviews for optics-trade.eu/en
Jun 28, 2024
Verified review
My order still has not been posted was told 1 month +,could be up too 11 weeks before it arrives at the warehouse .So now looking to get my money back.
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Answer by optics-trade.eu/en
Jul 5, 2024
Dear Sir,
Thank you for your message.
We sincerely apologize for the delay in the delivery of your order. As per your request, we have canceled the order and refunded the amount to your original payment method.
Thank you for your understanding and please do not hesitate to contact us at info@optics-trade.eu if we can assist you in any other way.
Kind regards
Apr 14, 2024
Verified review
Waiting time for items to be shipped is ridiculously slow. Weeks have passed since I ordered and paid for items, which to date have not been shipped. At this point I would have been better off buying from Amazon. Wouldn’t recommend.
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Answer by optics-trade.eu/en
Apr 15, 2024
Dear Sir/Madam,
Thank you for sharing your feedback with us, and we apologize for the delay in shipping your order.
We understand your frustration, and we want to address your concerns directly. We apologize for any inconvenience caused by the waiting time for your order. Unfortunately, the products you ordered are currently not in stock, and we rely on the manufacturer to send us the items. This has contributed to the delay in shipping your order.
Your satisfaction is of utmost importance to us, and we want to make things right. As a token of appreciation for your understanding, we would like to offer you a special gesture. Please reach out to us directly, and we will be happy to discuss how we can make this right for you.
However, if the waiting time is too long for you, we completely understand. Please don't hesitate to contact us, and we will process a full refund for your order. Your satisfaction is our top priority, and we want to ensure that you have a positive experience with us.
Once again, we apologize for any inconvenience this delay has caused, and we appreciate your understanding. If you have any further questions or concerns, please feel free to reach out to us. We are here to assist you in any way we can.
Thank you for your patience and cooperation.
Kind regards,
Optics Trade Team
Aug 12, 2023
Verified review
my Order: 100031679
my order
i order a scope it was avaliable for shipping in 1 to 3 days after over 3 weeks you haven t ship it yet the cost of the scope it is 179 euro plus shipping . after all this time i am waiting you told me that there is the same scope avaliable with a different reticle and i have to pay 199 for this .... i do not care about the 20 more euros but i think that because the delay it is your fault you should have send me the scope at the same price .... any way i will buy it from someone else .... i will cancel the order i have waiting enaugh
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Jan 3, 2024
Verified review
One week needed just to know item I purchased was out of stock. Positive point refound was very fast.
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Mar 19, 2024
Verified review
Where is it?
I am still waiting for my order to arrive
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Answer by optics-trade.eu/en
Mar 28, 2024
Dear Sir/Madam,
We hope this email finds you well.
We sincerely apologize for the delay in fulfilling your order and any inconvenience it may have caused. We understand how important it is to receive your order in a timely manner, and we regret that we have not met your expectations in this regard.
Upon reviewing your order confirmation, you will notice that the expected shipping time was indicated as "ships in 2-4 weeks." We understand that this may have been overlooked, and we apologize for any confusion it may have caused.
To express our appreciation for your patience and understanding during this time, we would like to offer you an upgrade to your shipping method at no additional cost. This upgrade is our way of saying thank you for your continued support and understanding.
Once again, we apologize for any inconvenience this delay has caused you. We are working diligently to fulfill your order as soon as possible and ensure a smoother experience for future orders.
If you have any further questions or concerns, please do not hesitate to contact us. We are here to assist you in any way we can.
Kind regards,
Optics Trade Team