optics-trade.eu/en

Reviews:

Dear Sir/Madam Thank you for bringing this matter to our attention, and we sincerely apologize for the inconvenience you experienced with your recent order of the Holosun 507 Competition red dot sight. We understand your frustration upon receiving the product without the CR1632 battery, especially when it was indicated that the battery would be included. Unfortunately, Holosun has discontinued supplying lithium batteries with their red dots due to transport and customs regulations, despite the packaging indicating otherwise. We acknowledge the oversight in communicating this information effectively to our customers, and we sincerely apologize for any confusion or inconvenience it may have caused you. It is our goal to provide a seamless shopping experience for all our customers, and we regret falling short of meeting your expectations in this instance. To rectify the situation, we would like to offer you our sincerest apologies and provide you with the CR1632 battery you require, free of charge. Please kindly contact us at our info email address, and we will ensure that the battery is promptly sent to you. We appreciate your understanding and patience as we work to resolve this matter, and we value your feedback as it helps us improve our processes and services for the future. Once again, we apologize for any inconvenience this may have caused, and we thank you for your understanding. Kind regards, Optics Trade Team