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TrustmarkValid
certified since: Dec 14, 2018
updated on: Jun 5, 2023
optics-trade.eu/en is checked and certified according to the Trusted Shops quality criteria
- Verified identity
- Protection of personal data
- Clear ordering process
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Reviews for optics-trade.eu/en
This is how we ensure that reviews come from real consumers.
the most relevant positive review
Dec 16, 2022
Made several purchases in this store, namely:
military sights brands Sig Sauer and Steiner.
Steiner is almost constantly in stock, superior products!
Purchases come quickly, communication with the buyer is at a high level.
Sig Sauer has to wait for the manufacturer to complete the order. At the same time, the store constantly maintains a "connection" with the buyer and explains at what stage of waiting we are and when to expect delivery.
This is an example of a great customer centric business.
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the most relevant critical review
Aug 8, 2022
I ordered and payed for mounts for my gun, then waited a couple of weeks as I got a receipt to say order was processed, an just to wait on email to confirm they were being shipped.
I then emailed to ask about shipment, to be told apologies item not in stock.
Still no word on when they might be in stock.
Nothing
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Reviews for optics-trade.eu/en
Verified review
Mar 8, 2023
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Verified review
Sep 23, 2022
Website advertises to contact for details. No reply to questions at all. Almost two months have passed.
Made order, still waiting to receive 1.5x months later.
Little information about product.
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Answer by optics-trade.eu/en
Sep 27, 2022
Dear Sir,
thank you for your feedback.
We sincerely apologize that you are not satisfied with our service, unfortunately, the product that you have ordered is currently out of stock. Next to the price is the status of availability "ships in 1 month or more", the delivery time is a little bit longer, we apologize
Unfortunately, we have not received any email from your site. We will contact you about the delivery time.
Please accept our sincere apology for the longer delivery period.
As soon as the product will arrive in our warehouse we will send it to your address. At the time of shipping, you will receive the tracking number for your order.
Thank you for your patience and understanding.
If you will need any additional information, please do not hesitate to contact us again.
Looking forward to hearing from you.
Kind regards, Optics trade Team
Verified review
Dec 27, 2022
estimados srs.
califico la encuesta a pesar de haber recivido todavia el producto
en deferencia a utds.
espero y deseo lo reciva en los proximos dias. atentamente
sabino bidegain
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Verified review
Jan 23, 2023
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