Sensitivity Check AustraliaReviews:
125 reviews in the last 12 months240 total reviews
Fair
Top positive review
Jun 1, 2023
Verified review
Very thorough results. Took a LONG time for the results due to being sent to UK - I had to trawl the website to find a mention of that, it should be prominent as many will assume the timeframe given is from when sample gets to NSW when that is not the case.
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Top negative review
Feb 2, 2024
Verified review
I purchased this particular kit for the prime purpose of being based in Australia. The reply paid address is in NSW, but it then gets sent to an undisclosed location in the UK. This process has taken over a month so far and still no sign of the whereabouts as there is also no tracking ability. Customer service is very generic - you will get the same response no matter what you send. Very disappointed with the service and a definite regretful purchase.
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Reviews for Sensitivity Check Australia
2 days ago
Verified review
The test results were not accurate at all!
Things we knew we are actually intolerant too didn’t show and things that we aren’t intolerant too did show.
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Apr 27, 2024
Verified review
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Apr 8, 2024
Verified review
No notice on if sample was received, no response from emails asking about it. Very disappointing
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May 17, 2023
Verified review
Our tests showed we had no digestive problems, yet we know we have, so how does that work. So this test was no good in identifying anyway to help with these problems.
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Answer by Sensitivity Check Australia
May 18, 2023
Hi Donna, thank you for your review.
I am very sorry to hear you are not completely satisfied with your test results.
Our digestive health testing is designed to identify imbalances in a select few enzymes and proteins.
However, this testing cannot diagnose digestive conditions.
We are unable to locate any email correspondence from the email used to leave this review. However, if you have any queries or concerns related to your test results, please reach out to our customer service team at info@sensitivitycheck.com who will be more than happy to assist.
We are always trying to improve our service, and your feedback helps!
Donna,
Customer Service Manager
Jun 22, 2023
Verified review
My results appeared on global science an now disappeared.
Tests are done in UK, a long wait.
No way to ask questions.
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Answer by Sensitivity Check Australia
Jul 10, 2023
Thank you for your review.
I am very sorry to hear you are not completely satisfied with the service.
Your test results should still be located in your app account if you log in. However, if you experience any difficulty accessing these, please do reach out to our 24/7 website LiveChat team who will be more than happy to assist.
Alternatively, our email address info@sensitivitycheck.com can also be found on our website, and the team will be happy to help.
Donna
Customer Service Manager