Allergy TestReviews:
136 reviews in the last 12 months1,000 total reviews
Good
Top positive review
Nov 26, 2023
Verified review
I WAS WAITING FOR MY RESULTS, THEY WERE LATE. I CALLED CUSTOMER SERVICE AND THEY WERE EXCELLENT. TRACED MY PACKAGE AND RESULTS.
THEY ALSO HELPED ME FIND WERE MY NOTIFICATION ON MY COMPUTER WENT ( IN MY SPAM ) EMAIL CUSTOMER WAS FAST. SAME DAY. 100% SATISFIED. RESULTS ARE SPOT ON. I DIDN'T GIVE THEM ANY INFO ON MY DOG, AND THE RESULTS WERE WHAT HE ALSO HAD AN AVERSION TO. FISH, DAIRY, EGG WHITES AND A LOT OF TROPICAL FRUITS. ALSO PUMPKIN THAT THE VET RECOMMENDED. I WAS FEEDING THAT DAILY. NOW I MAKE SURE HE DOESN'T GET ANY OF THESE FOODS AND HIS STOMACH IS ALREADY BETTER . ALSO HIS ITCHING , RED SKIN. I PLAN TO FOLLOW HIS DIET WITHOUT THE FOOD SENSITIVITIES FOR 3 MONTHS AND RETEST. I WILL LET YOU KNOW HOW IT GOES. HOORAY FOR ME AND MY DOG.
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Top negative review
Feb 29, 2024
Verified review
I ordered 3 blood allergy tests, 4 inflammation tests, and 2 hair sensitivities test. The 3 blood allergy tests were missing the blood sample card. The inflammation tests were missing the instructions, and the 2 hair tests weren't sent to me at all. I had to chat with customer service to get the link for the hair tests, I had to contact them again for the instructions in the inflammation tests, and I've reached out to customer service 3 times about the missing blood sample cards but no one has been able to help me. They tell me someone will be in touch via email, but they never contact me. I tried to reach customer service by phone by after holding for a few minutes, I get a message saying your phones are closed (even though I'm calling during business hours in the week). Your customer service is junk, your products are junk, I will never order form you again. Still trying to get a refund for the blood tests but no one seems to work at your company!!!
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Reviews for Allergy Test
Mar 12, 2024
Verified review
It was never even shipped to me and I still haven’t received my test after over a month
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Feb 28, 2024
Verified review
Awful customer service chat. They refuse to send me my results. This is a fraud
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Feb 29, 2024
Verified review
No response to emails.
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Feb 28, 2024
Verified review
Never received it
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Feb 5, 2024
Verified review
I never received my results from the allergy test. This is a scam!!
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Feb 14, 2024
Verified review
I never received my tests
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Feb 12, 2024
Verified review
I never received it
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Feb 7, 2024
Verified review
Never received test
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Sep 14, 2023
Verified review
I would have liked to see an update on my account when the test kit was received. I reached back out to talk to an employee and was not given a straight answer I was asked to be patient and not worry. I didn't have the best experience with the finger pricking kit. I had to send for a new sampling kit as the finger pricks were not as effective as the ones used to draw blood for blood sugar. I had to poke 4 different fingers for one test. I ensured that I was hydrated.
The food allergy test was not specific and had some errors. The test suggests that I have an allergy to milk but does not show in relation to any of the animal products it also suggests meat allergies but is not defined on what animal. Contradictory and confusing.
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Answer by Allergy Test
Sep 17, 2023
Thank you for your review.
We are very sorry to see you are not satisfied with the service.
We cannot locate any email correspondence from the email address used to leave this review. However, if you have any queries or concerns about your order, please contact our customer service team at info@allergytest.co who will be more than happy to assist.
We are always trying to improve our service, and your feedback helps!
Donna,
Customer Service Manager
Sep 6, 2023
Verified review
Waste of money
What a total waste of money. One day at work, I broke out in hives all over my face. My doctor said they probably couldn't pinpoint what cause the reaction. But I needed to know so I bought the Allergy & Intolerance Test Plus kit. The food allergies came back with 13 (low) reactions and the food intolerance came back with 1. The one was green beans. That is laughable. I have no issues whatsoever with green beans. I eat them frequently enough that I would know of any issues. But I guess since the company guarantees they will find "something" or your money back, they found a food item they thought I didn't like/tolerate.
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Answer by Allergy Test
Sep 17, 2023
Thank you for your review.
We are very sorry to see you are not satisfied with the service.
We cannot locate any email correspondence from the email address used to leave this review. However, if you have any queries or concerns about your order, please contact our customer service team at info@allergytest.co who will be more than happy to assist.
We are always trying to improve our service, and your feedback helps!
Donna,
Customer Service Manager
Sep 8, 2023
Verified review
I had a horrible experience with this item. It did not have all of the necessary items and came without a return label. When I reached out for help I will told that in order to get a refund I would have to return it and pay for international shipping. I am currently working with my credit card company for help. You should be honest and advertise that you’re in a different country and not in the United States.
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Answer by Allergy Test
Sep 17, 2023
Thank you for your review.
We are very sorry to see you are not satisfied with the service.
We cannot locate any email correspondence from the email address used to leave this review. However, if you have any queries or concerns about your order, please contact our customer service team at info@allergytest.co who will be more than happy to assist.
We are always trying to improve our service, and your feedback helps!
Donna,
Customer Service Manager
Aug 17, 2023
Verified review
horrible product; criminal company
horrible customer service. they told me that my blood test simply didn't work, and won't send me a replacement or issue a refund. they have stopped responding to my emails. i have been very polite and respectful. i will be sharing with my close friend who is a stanford doctor to never recommend this product again to his patients, and i will be sharing on reddit and other forums that this is a criminal company.
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Answer by Allergy Test
Sep 17, 2023
Thank you for your review.
We are very sorry to see you are not satisfied with the service.
We cannot locate any email correspondence from the email address used to leave this review. However, if you have any queries or concerns about your order, please contact our customer service team at info@allergytest.co who will be more than happy to assist.
We are always trying to improve our service, and your feedback helps!
Donna,
Customer Service Manager
Oct 19, 2023
Verified review
I made a mistake while sending the void results by forgetting to include the information sheet but the frustrating part is that the company has been truly unhelpful to remedy the situation. The live chat is with a computer which response to my problem was “let’s hope for the best”. There is no efficient and effective customer service.
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Answer by Allergy Test
Oct 23, 2023
Hi Monica, thank you for your review.
I am very sorry to hear that you are not completely satisfied with the service.
Your concerns have been looked into internally and addressed with the agent directly.
I can see we received your sample at our lab and this was in query with our lab for one business day due to the missing information. However, our customer service team resolved this with the lab to ensure it would be sent forward for testing.
Testing takes no longer than 3-5 business days and your results will be sent via email upon completion of testing.
If you have any further questions or concerns, please do reach out to us at info@allergytest.co and our expert and friendly team will be more than happy to assist.
Donna
Customer Service Manager
Dec 30, 2023
Verified review
This test was not accurate and did not match other tests or my personal experience with sensitivities. When I tried to tell them this, they gave an excuse about how it’s only meant for detox and not actual sensitivities. Very disappointed.
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Aug 4, 2023
Verified review
Reply to my email requests
You can reply to my questions regarding my report. It is ambiguous and confusing. I have sent numerous emails requesting an explanation. At this point it is a complete waste of time and my money.
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Answer by Allergy Test
Aug 9, 2023
Thank you for your review.
I am very sorry to hear you did not receive a response to your email. This was escalated to our nutrition team for advice.
I have ensured you received a response this morning to your query.
The test report includes lots of information on understanding your test report, but if you have any further questions, please contact the team at info@allergytest.co
Donna
Customer Service Manager
Oct 19, 2023
Verified review
Need more than just 85% and above. I have gut issues and hormonal too. No results. Also not many foods. Thought I’d see histamine causing foods. Overall results not very helpful.
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Answer by Allergy Test
Oct 23, 2023
Hi Jan, thank you for your review.
I am very sorry to hear that you are not completely satisfied with your test results.
Our team is always on hand to help you get the most from your test results.
If you have any questions or queries, please do not hesitate to reach out to us cat info@allergytest.co and our expert and friendly team will be more than happy to assist.
Donna
Customer Service Manager
Jul 26, 2023
Verified review
I sent my test back over 8 weeks ago and have heard nothing at all from them. At this point I think it's a scam and paid money for nothing in return.
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Answer by Allergy Test
Aug 9, 2023
Thank you for your review.
I am very sorry to hear you have not yet received your test results.
I can see our systems show we received your sample 12th June and your test results sent 14th June.
I have arranged for these to be re-exported and resent. You should receive an email by the end of today with a copy of your test results.
I am so sorry you did not receive the original email.
If you have any questions, please don't hesitate to reach out to info@allergytest.co
Donna,
Customer Service Manager
Dec 21, 2023
Verified review
I have emailed multiple times, I have not received anything and have now had to resort to challenging the charge. Do better with customer service
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Answer by Allergy Test
Dec 29, 2023
Hi Christy, thank you for your review.
I am very sorry to hear that you are not completely satisfied with the service.
I can see from your email correspondence with our team that the address you provided on your order when purchasing was the wrong address, and our team reached out 12th December and again 21st December to confirm your correct address.
Your kit was dispatched to the correct address on priority shipping to ensure you can complete your testing.
If you have any further questions, please don't hesitate to reach out to info@allergytest.co
Donna,
Customer Service Manager
May 28, 2023
Verified review
Big mistake!! NEED TO BE CAREFUL
I can’t believe the big mistakes this test have. You need to be very careful with what you put in them. Specially with the medications!!!
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Answer by Allergy Test
May 30, 2023
Thank you for your review.
I cannot locate any correspondence from the email address you used to leave your review.
Your order shows you purchased a hair testing package - this testing will not be affected by medications being taken.
Please contact our team at info@allergytest.co with any questions or concerns, we would be more than happy to assist.
Donna,
Customer Service Manager
Jan 16, 2024
Verified review
Followed the instructions properly but result come out neither positive or negative- just a pink blob. Would not waste your money.
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