Review summary
Customers frequently praise the fast and punctual delivery of their orders. The majority of customers comment positively on the quality, robustness, and workmanship of the products. Customer service is widely recognized as responsive, helpful, and professional, with several highlighting personalized advice and support. Many reviews mention clear, friendly, and efficient communication before, during, and after the purchase process. The assembly process is generally described as straightforward and easy. Customers find the ordering process to be uncomplicated and user-friendly, both online and via phone. Products are often highlighted as offering excellent value for money. Some customers mention occasional issues with delivery notifications, with a significant number dissatisfied with lack of or late notifications, especially when they paid extra for this service. A few criticize regional pricing discrepancies. There are rare exceptions regarding product quality, and some note occasional challenges or unclear instructions during assembly. Minor website criticisms are also mentioned.
This text was automatically created by an AI system from user reviews.
Was this information helpful to you?
Authentic reviews from real people.
How Trusted Shops prevents fake reviewsReviewstopregal.com/en
Verified
det var nemt
Verified
Cross-market review
Verified
Cross-market review
Everything was great. Topregal, of course :)
From quote creation, through ordering to delivery and assembly, everything went great.
On the website, you could configure pre-made models and request a quote. This was promptly prepared and sent to us.
After ordering, the date for delivery and assembly was agreed upon. Everything went smoothly. The shelves are of stable quality with reasonable workmanship.
No burrs or sharp edges. Everything neatly painted. Happy to do it again.
Automatically translated from German
Cross-market review
Verified
Cross-market review
Pickup of Goods
The colleagues on site are very helpful and friendly. The goods were well packed and ready for pickup, and I was even helped with loading.\nI bought a digital display. A note regarding a possible referral to the supplier of the displays: The flight case for it has poor workmanship and is not recommended. It would also be good if the case opened on the broad side so the display could be easily rolled in and wouldn't require an excessive amount of force to push in and out. For a woman, removing the display from the flight case is almost impossible, and in the current version, at least two people are needed to push it in.
Automatically translated from German
Cross-market review
Verified
Cross-market review
Delivery with a small flaw
Fast delivery, reasonable price, everything delivered without damage or the like.
Minus: unfortunately, the delivery through the forwarding company didn’t go smoothly…
Although it was announced the day before (!!) that a 7.5-tonne with a tail lift would deliver (no forklift at the delivery address!), a 40-tonne WITHOUT a tail lift arrived. Truck directed to the main location. Unload, load onto own 7.5-tonne, transport to actual address, unload again, return to main location with a total of 1.5 hours of effort handled personally...
Automatically translated from German
Dehumidifier Order
I would like to express my full satisfaction with the purchase of a dehumidifier from TOPREGAL, intended for export to Martinique. The administrative procedures related to this export were particularly complex due to the numerous required documents. Thanks to the professionalism, availability, and competence of the sales department, I was able to quickly obtain all the necessary documents. This invaluable assistance greatly facilitated the export formalities, which went smoothly. I would therefore like to thank TOPREGAL and their sales team for the quality of their support and efficiency.
Show less
Automatically translated from French
Reply from topregal.com/en
Dear TOPREGAL customer,
We sincerely thank you for your positive feedback.
We are delighted to learn that your order of the dehumidifier and the export to Martinique went smoothly thanks to our support.
Your satisfaction with our sales service is a lovely recognition for our team, who does everything to facilitate these sometimes complex procedures.
We remain, of course, at your disposal for any future requests and will be happy to assist you again.
Best regards,
The TOPREGAL Team
Automatically translated from French
Following an order for a dehumidifier
I wish to express my full satisfaction with the purchase of a dehumidifier from TOPREGAL, intended for export to Martinique. The administrative steps related to this export were particularly complex due to the numerous required documents. Thanks to the professionalism, availability, and competence of the sales service, I was able to quickly obtain all the necessary documents. This valuable assistance greatly facilitated the export formalities, which were carried out without any problems. I therefore wish to extend my sincere thanks to TOPREGAL and their sales team for the quality of their support and efficiency.
Automatically translated from French
Reply from topregal.com/en
Dear TOPREGAL customer,\n\nThank you very much for your detailed and very positive feedback!\n\nWe are delighted to hear that you are satisfied with your dehumidifier purchase, and particularly with the support of our sales team in the complex export procedures to Martinique. In the context of international deliveries, it is essential for us to support our customers as best as possible and to facilitate all formalities.\n\nWe will certainly pass on your compliments to our team, who will be very touched. It is a beautiful recognition of our daily work.\n\nWe wish you much success with your device and remain at your full disposal.\n\nSincerely,\nYour TOPREGAL team
Automatically translated from French
Cross-market review
Verified
Cross-market review
Great devices, good value for money, and friendly contact
We bought a scrubber-dryer machine and so far I can only say that we are completely satisfied, both with the device itself and with Topregal's performance.
The process to find the right device was very customer-oriented. The order and corresponding offers were very well tailored to us, allowing us to benefit from an additional promotion on cleaning agents that we would have needed anyway later on.
The logistical process was very transparent, and the delivery went absolutely smoothly.
The device itself also has an excellent price-performance ratio, and our employees are thoroughly impressed.
So from our side, a clear thumbs up and five stars😉👍🏻
Automatically translated from German
Reply from topregal.com/en
Dear TOPREGAL customer,
thank you very much for your detailed review and the great feedback! We are very pleased that you felt well taken care of from the consultation to the order to the delivery. Our aim is to find the right solution for every customer and to make the entire process as transparent and uncomplicated as possible.
It is especially nice to hear that the scrubber-dryer machine also convinces in daily use and is so well received by your employees. Exactly such feedback motivates our team every day.
Thank you for your trust and recommendation – we wish you continued enjoyment with your device! 😊
Best regards
Your TOPREGAL team
Automatically translated from German
Cross-market review
Verified
Cross-market review
Beautiful, sturdy material, quickly delivered.
Topregal offers very beautiful, sturdy material in fresh, pleasant colors. Home delivery is a matter of only a few days. You are well informed in advance about the day and time of delivery.
It is important to carefully follow the instructions; otherwise, assembly is not achieved so quickly. It is crucial to respect the precise indicated distance between the crossbars by counting the holes. Once you understand the system, assembly goes very quickly. 100% satisfied.
Automatically translated from Dutch
Reply from topregal.com/en
Dear TOPREGAL customer,\n\nThank you very much for your detailed and positive feedback!\n\nWe are very pleased that you are so satisfied with the quality of our products and the fast delivery. It's especially nice to hear that assembly goes well and quickly after a short familiarization time.\n\nThank you also for your comments on the assembly; we greatly appreciate this, and they also help other customers.\n\nWe look forward to continuing to supply you in the future.\n\nBest regards,\nYour TOPREGAL team
Automatically translated from Dutch
Cross-market review
Verified
Cross-market review
Professional process and excellent customer service
From purchase to pickup (in our case) the service was top-notch. We were advised at all times and received all necessary information via email. The fact that Topregal offers both the option to deliver the products and allows self-pickup at the customer's request is very positive for us. And when you consider that a discount is granted for self-pickup, you know you're in good hands.
We will gladly shop at Topregal again when needed. Thank you very much!
Automatically translated from German
Cross-market review
Verified
Cross-market review
Payment fully refunded!
After a long search by myself and Topregal for the missing article (no result by the way), Topregal decided to refund me the full amount neatly. I want to emphasize that they did everything to help me find the article. Unfortunately without result. Such things happen sometimes, but all's well that ends well, I think.\nMany customer services could take Topregal as an example.
Automatically translated from Dutch
Reply from topregal.com/en
Dear TOPREGAL customer,\n\nThank you very much for your extensive and positive review.\n\nAlthough we were unable to find the missing article despite intense investigation, we are glad that we have come to a suitable solution together. Customer satisfaction is our priority, and therefore it was important for us to handle this matter correctly and to your satisfaction.\n\nWe also want to assure you that we will internally further discuss this matter with the involved carrier to avoid such situations as much as possible in the future.\n\nThank you for your patience, your understanding, and the trust you have placed in us. Your feedback means a lot to us and is a great motivation for our entire team.\n\nWe wish you all the best and hope to welcome you again as a customer of TOPREGAL in the future.\n\nYour TOPREGAL team
Automatically translated from Dutch
Cross-market review
Verified
Cross-market review
Fast, friendly & competent
I received shelves from my landlord. However, for my purposes, some parts were still missing. I found and ordered something in the shop. Shortly afterwards, TOPREGAL contacted me and we realized that I had forgotten some parts. These were quickly added to my order.
I was even allowed to pick up the items the same day from the warehouse.
Thanks to the TOPREGAL team!!!
Automatically translated from German
Cross-market review
Verified
Cross-market review
My experience with TOPREGAL was very positive. Especially when there were issues with the prepayment, I received excellent support from the customer service. In the end, everything worked out perfectly. The ordered electric forklift was delivered quickly, easily, and completely. So far, the purchased device is a top price-performance product with good quality. I was also contacted after the purchase and asked about my satisfaction. Overall, I can only recommend TOPREGAL based on my experiences :)
Automatically translated from German
Reply from topregal.com/en
Dear TOPREGAL customer,\n\nThank you very much for your detailed and positive review! We are very pleased that you felt well supported during the difficulties concerning the prepayment. In such situations, personal and reliable support is especially important to us.\n\nGlad to hear that the delivery also went smoothly and that you are satisfied with your electric forklift as well as the price-performance ratio. We are particularly pleased that you perceived our service positively after the purchase, as customer satisfaction is our top priority.\n\nThank you also for your recommendation and enjoy your device!\n\nBest regards\nYour TOPREGAL team
Automatically translated from German
Cross-market review
Verified
Cross-market review
Top 🔝
The company Topregal lives up to its name in every way. The entire process – from ordering to delivery – was smooth and professional. The quality of the products is excellent and fully meets my expectations.
I am completely satisfied and can recommend Topregal without reservation. It can hardly get any better – everything here is truly top-notch!
Special thanks go to Mrs. Klein. She is remarkable and impresses with her professionalism as well as her friendly and respectful demeanor. Her dedication left a lasting positive impression.
Automatically translated from German
Cross-market review
Verified
Cross-market review
Topregal Employees/Solar Carport
The contact with Topregal, whether by phone or email, was always friendly and competent. All questions regarding the solar carport we purchased were answered in detail. Also, the employee responsible for the area was consulted for technical questions.
We can only have words of praise for every employee of the company. The carport with storage is very good for us. As we can charge 3 electric cars on sunny days here. In total, we have nearly 10 kWp with optimal orientation.
Automatically translated from German
Cross-market review
Verified
Cross-market review
Everything is great!
We needed an additional shelf for our warehouse, and we came across Topregal. We ordered the shelf, the processing time was very fast, and the shelf was delivered within a few days. The quality is really superb, and the assembly was manageable with two people. I can truly recommend Topregal. Thank you!
Automatically translated from German
Cross-market review
Verified
Cross-market review
Uncomplicated Order
Uncomplicated order, fast delivery.
Criticism: The option was booked to be informed about the delivery date a day in advance for a fee. Then suddenly a call, the freight company is 60 km from my residence in front of my house and wants to deliver. Everything worked, but that was not how it was intended.
Automatically translated from German
Cross-market review
Verified
Cross-market review
Super electric stacker with good price and fast delivery
The electric stacker works as promised. The price/performance ratio is very good. The ordering process went smoothly and for inquiries, a personal contact (a human/not a chatbot) was available. They were able to arrange for a quick delivery. Thanks for the good service
Automatically translated from German
Cross-market review
Verified
Cross-market review
Buy tire rack
Simple and fast processing, good support from the office.
Delivery with notice went smoothly.
Ordered on the Swiss site with "free shipping", unfortunately, additional costs such as customs clearance and the like are not visible.
Automatically translated from German
Cross-market review
Verified
Cross-market review
Product is top, only communication with the shipping company did not go so well. It was agreed that I would be notified one hour before delivery by phone, which unfortunately did not happen.
But otherwise everything is great, I am very satisfied.
Automatically translated from German