ondilo.com/en/- Logo - reviews

ondilo.com/en/
Reviews:

26 reviews in the last 12 months37 total reviews  

4.69
Excellent

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Top positive review

Jul 19, 2023
 Verified review
I couldn't find a UK dealer for this, so got hit with the import duty at the carrier, but it was worth it. This is an amazing bit of kit. No more dipping strips to find out what's going on with the water. Also, the device sits in the skimmer on our tub so we don't even see it. Our water has never been safer!!

Top negative review

Jul 17, 2023
 Verified review
The help line isn't as good as a few months ago. The on line chat is a chat bot which can only ask certain questions. If your answer doesn't fit the responses it just goes back to the beginning when you need to chat to an actual person. The contact form response is greater then 72 hours. I used both services back in April 23 and coated with an actual person who sorted my problem out very quickly. Please revert back
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Reviews for ondilo.com/en/

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Jul 17, 2023
 Verified review
The help line isn't as good as a few months ago. The on line chat is a chat bot which can only ask certain questions. If your answer doesn't fit the responses it just goes back to the beginning when you need to chat to an actual person. The contact form response is greater then 72 hours. I used both services back in April 23 and coated with an actual person who sorted my problem out very quickly. Please revert back
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Answer by ondilo.com/en/
Jul 18, 2023
Dear Rachel, we're sorry to hear that your experience with our customer service was unsatisfactory. We will take your comments into account as your satisfaction is our priority.