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Review summary
Customers consistently praise the comfort of the shoes, describing them as wearable all day and comfortable right out of the box. The high quality and craftsmanship of the products are frequently recognized, and the unique, stylish designs receive many compliments for their distinctiveness. Shipping is fast and reliable, often exceeding expectations even for international orders. Customer service is often described as prompt, friendly, and helpful. Returns and exchanges are generally easy and efficient, and the website and ordering process are typically smooth and straightforward.
Some customers experience difficulty finding half sizes or their ideal fit, particularly in larger or less common sizes. Occasional frustrations are reported regarding delays or lack of communication during returns and exchanges. Additionally, some users encounter issues with website filters, navigation, and the lack of reviews or discounts.
This text was automatically created by an AI system from user reviews.
The shoes are very interesting, unusual and original, with very interesting details. Regarding the shoes whoch I’ve ordered, one model fit me, although a half size larger would have been better. But there are no more of that model in a half size. The other model didn't fit me. My little toe hurt. Contrary to all the reviews, this pair is hard (1X IBIZU sandals). This happens, it's not a problem. Only smell of artificial leader was strange, because I bought natural leader shors by €380. There is a really unpleasant aspect of the customer experience - the website. It's completely slow. Filters disappear as you type them. I'm sure no one checked all the filters completely (colors + heel height). Filters also disappear when you open one of the cards for a specific pair. This is inconvenient. The cart disappears the next day, although they could have been notified if the model was sold out. A person might want to join the waiting list. And even this rating list didn’t save, I wrote information 3 times, because I left rhe form for looking for the model name and fir making photo. You can put the link to Claude Code and ask to improve your site. It would be mach better than now
Reply from https://www.chiemihara.com/en/
Thank you for your thoughtful feedback. We’re glad you enjoyed the originality of our designs, and we’re sorry that the fit of one pair and your experience with the website were disappointing. If you’d like to share anything further, please feel free to contact us at shoponline@chiemihara.com.
Community member
2 Reviews
Verified
Lorena is terrific and provided the best customer service I’ve ever experienced! She’s kind, helpful, professional, and a great communicator- Kudos to Lorena! A++++
Reply from https://www.chiemihara.com/en/
Thank you so much for your wonderful feedback!
Your kind words about her friendliness, professionalism and dedication mean a great deal to us. We will make sure to share your lovely comments with her, as she will be thrilled to know how much you appreciated her assistance.
Providing attentive and personal customer service is very important to us, and it is always rewarding to receive such positive feedback.
Thank you once again for your trust in Chie Mihara!
Community member
1 Reviews
Verified
great shoes & great service
I’m on my third pair of Chies. The shoes are just perfect, colours exactly as per the pictures, you can see the quality and care going into the final product. The shoes arrived carefully packed, package came within three working days. What I like the most is the consistency in sizing. I highly recommend !!!!
Reply from https://www.chiemihara.com/en/
Thank you so much for your continued support! Your recommendation means a lot to us. ❤️
Community member
2 Reviews
Verified
Fantastic shoes and customer service
Not only are their shoes, beautiful and of the highest quality, their customer service is by far the best I’ve ever experienced! Lorena, in particular, deserves kudos!!! A+***
Reply from https://www.chiemihara.com/en/
Thank you so much for your wonderful review!
We are thrilled to hear that you are so happy with both the quality of our shoes and the service you received.
Your kind words about Lorena are especially appreciated. We will be delighted to share your lovely feedback with her.
Thank you once again for your trust and for being part of the Chie Mihara family. We hope to assist you again very soon!
Community member
1 Reviews
Verified
The big ribbon is absolutely adorable!
The large ribbon design is absolutely adorable! The size that fit me best was out of stock, so I had to settle for a slightly larger one—but it’s so cute that I love it anyway!
Reply from https://www.chiemihara.com/en/
Thank you for your lovely feedback!
We hope you enjoy wearing your new shoes! ❤️
Community member
2 Reviews
Verified
I really like the model Mira. I therefore bought 2 pairs as I live in two different countries. They should be in the exact brown color according to the color code - but the last pair I received were quite a bit lighter brown than the first pair I bought 20.08. That is why I can’t give more stars
Reply from https://www.chiemihara.com/en/
Thank you very much for your feedback and for choosing our Mira model twice. We are delighted to know how much you like the style.
We are sorry to hear about the difference in colour between the two pairs. As our shoes are made with natural leather, slight variations in colour and finish can sometimes occur from one pair to another. However, we fully understand your disappointment when the difference is more noticeable than expected.
If you feel that the colour difference between the two pairs is significant, please feel free to contact our Customer Service team and we will be happy to look into it with you.
Thank you again for your trust in Chie Mihara and for sharing your experience with us.
Community member
1 Reviews
Verified
I love these shoes. They are pretty and unique looking, they are comfortable and easy to walk in. I appreciate the good descriptions of heel height on the website. Only thing that could improve on the website is when you click on a shoe to view its detail and then go back to browsing, the site should keep your viewing place, but it resets to the beginning. Shipping is fast.
Reply from https://www.chiemihara.com/en/
We’re delighted to hear how much you love your shoes and we’re glad the shipping was fast and that your overall experience has been positive.
Thank you as well for your constructive note about the browsing experience - we truly appreciate this kind of feedback. 👠
Community member
3 Reviews
Verified
I love Chies - elegant, unique and comfortable ❤️Unfortunately these shoes did not suit me so I had to send them back. Nevertheless the service and the support were reliable, quick and friendly.
Thank you for your passion 😌
Reply from https://www.chiemihara.com/en/
Thank you so much for your lovely review! ❤️
It means a lot to us to know that your new CHIE MIHARA shoes have met your expectations.
Community member
1 Reviews
Verified
Love my new boots, Iovely quality and feel comfortable - although not worn for any length of time yet. Leather feels soft so hopefully won’t rub.
Reply from https://www.chiemihara.com/en/
Thank you for your lovely feedback!
We are very pleased to hear that you are happy with the quality and feel of your new shoes. We hope they will become a favourite in your wardrobe!
Community member
3 Reviews
Verified
⭐️⭐️⭐️⭐️⭐️
Love the way these shoes look…stylish and even better in person. They’re also incredibly comfortable right out of the box. They made their debut at the office and immediately started collecting compliments…honestly, I’m not sure if people noticed me or just the shoes. 😄👠
Bonus points for the super speedy delivery—arrived in record time. Stylish, comfy, and efficient…a winning combination! ✨
Reply from https://www.chiemihara.com/en/
We’re thrilled to hear that your new shoes are turning heads and earning compliments! 🌟 Thank you for sharing your excitement - we love hearing how much joy our shoes bring! 👠✨
Community member
3 Reviews
Verified
Some improvements to the website have been made. Now you can select more than one filter, like multiple sizes. When viewing an item and then going back, often times the filter will disappear and you have to start over.
I love the shoes, although the fit can be hit or miss and it’s hard to exchange from another country. But the free return shipping makes it worth the risk.
Reply from https://www.chiemihara.com/en/
Thank you very much for your detailed and valuable feedback!
We are delighted to hear that you love our shoes and that the free return service gives you the confidence to shop with us from abroad.
We are also pleased that you have noticed the recent improvements to our website.
We also really appreciate your comments regarding the filters and the issue when going back from a product page.
Feedback like yours is very helpful for us as we continue working to improve the shopping experience.
Thank you again for your trust in Chie Mihara and for taking the time to share your experience with us. We truly appreciate it!
Community member
2 Reviews
Verified
Comfort Beaty & endless compliments for my Chies.
My two new pairs of Chie Mihara shoes are absolutely amazing. Beautiful, unique and incredible comfortable. Every detail is so thoughtfully designed and they always turn heads wherever I go. Stylish without sacrificing comfort, truly wearable art! Muchas gracias, no puedo esperar para mi par numéro 15!!
Reply from https://www.chiemihara.com/en/
Thank you for your wonderful feedback! We're so happy you're enjoying your Chies! 💖
Community member
2 Reviews
Verified
Excellent customer service. I love your shoes. The only feedback I would give is that the sizes run out quickly.
I get so many compliments when l wear my Chies. I love your shoes 👞
Reply from https://www.chiemihara.com/en/
We’re very happy to know that you had a positive shopping experience with us.
Your satisfaction is extremely important to our team.
Community member
1 Reviews
Verified
Love them!!
I have difficult feet to fit comfortably in shoes, wonderful and I love the unusual style colors and pattern combinations
Reply from https://www.chiemihara.com/en/
Thank you so much for your lovely comments!
It is also wonderful to know that you appreciate the unique designs, colours and unexpected combinations that make Chie Mihara so special.
We hope you enjoy wearing them as much as we enjoy creating them!
Community member
1 Reviews
Verified
Der ganze Service ist wunderbar.
Ich habe nichts auszusetzen.
Vielen Dank und freundliche Grüsse
Gabriela Spiller
Reply from https://www.chiemihara.com/en/
herzlichen Dank für Ihre wunderbare Bewertung und Ihre freundlichen Worte!
Es freut uns sehr, dass Sie mit unserem gesamten Service so zufrieden sind und rundum eine positive Erfahrung gemacht haben. Ihr Lob ist eine schöne Anerkennung für unser gesamtes Team.
Vielen Dank für Ihr Vertrauen in Chie Mihara. Wir würden uns freuen, Sie bald wieder bei uns begrüßen zu dürfen!
Herzliche Grüße
Ihr Chie Mihara Team
Community member
3 Reviews
Verified
Slow Return Process
The customer service was great during initial instructions to make returns, which I followed immediately. However, once the return was made, it took almost 4 weeks to complete, even though it was returned in just a few days. Eventually, the representative apologized for the lack of communication and response to this and admitted that this was not typical and was taking too long. But attributed to people being out of the office and on vacation.
Reply from https://www.chiemihara.com/en/
Thank you for taking the time to share your experience and for your kind words regarding our customer service and the initial return instructions.
We are sorry that the return process took considerably longer than expected. During August, part of our team was unavailable and, during holiday periods, some processes may take a little longer than usual. However, we fully understand your frustration, particularly as you returned the parcel promptly and then had to wait several weeks for the process to be completed.
We can confirm that your return has now been fully processed, your refund has been issued and the process has been closed. We are sorry that the waiting time and the lack of communication on this occasion did not meet our usual standards.
If you have any further questions or need any assistance, please contact us at shoponline@chiemihara.com. Our team will be happy to help and will do everything possible to assist you.
Thank you again for your patience, understanding and valuable feedback.
Community member
1 Reviews
Verified
The shoes are as beautiful as I hoped for. Good fit. Package delivery was fast and securely handed over at my door. I am very happy with the shoes.
Reply from https://www.chiemihara.com/en/
Thank you very much for your kind review!
We are delighted to hear that you are enjoying the quality and comfort of your new shoes. We hope you will love wearing them for many occasions to come!
Community member
1 Reviews
Verified
Extremely good and fast service. I ordered from Iceland, and the shoes arrived 3 days later. Thanks a lot!
Reply from https://www.chiemihara.com/en/
Your positive rating is a lovely encouragement for our team.
Thank you for choosing Chie Mihara and for sharing your satisfaction with us!
Community member
1 Reviews
Verified
The shoes are made incredibly well. The patterns and colours are so different from any other brand that you can get of that high-quality. Each pair of shoes is a work of art on the feet. Love them.!
Reply from https://www.chiemihara.com/en/
What a pleasure to read your comment!
We truly appreciate your support.! ❤️
Community member
4 Reviews
Verified
I love this shoes
Every think is very good. This is soutch amaizing shoes with color comfort and quality. Top of top!
Reply from https://www.chiemihara.com/en/
Thank you so much for your enthusiastic review!
We are delighted to hear that you love your shoes and are so happy with their colours, comfort and quality.
We hope you enjoy wearing your Chie Mihara shoes and that they bring you many happy moments!
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