transgroom.com/en
Reviews:

327 reviews in the last 12 months960 total reviews  

4.83
Excellent

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Top positive review

Feb 7, 2024
 Verified review
De afgelopen maand (Januari) 2x een bestelling gedaan, voor mijn poedel en mezelf natuurlijk 😉 want fijne producten werken fijn voor zowel het baasje als het beestje 😊 het was al een poosje geleden maar ik was blij verrast door de nieuwe website en vervoerder. De website werkt erg prettig en duidelijk en de vervoerder is top! De eerste keer heb ik een express zending gedaan omdat ik een nieuwe trimtafel nodig had en die had ik snel. De tweede bestelling was eigenlijk net zo snel. De artikelen waren netjes verpakt en ik kreeg er een leuk presentje bij. De eerste keer even gesproken met de klantenservice (chat) en ze waren uitermate vriendelijk en behulpzaam. En ik, of wij, zijn tevreden met de fijne producten. Tot de volgende keer, Transgroom.
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AH
Aukje H.
Friesland
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Top negative review

Aug 10, 2023
 Verified review
So sadly my order was came defective during production, was not exactly like must be and not work properly also not cheap. I try contact seller and send 4 emails with photo but no one answered... I just recive today email ther will be another courier, but I don't know with what. Nothing explains realy upset.
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Aug 10, 2023
 Verified review

Nothing information and answers.

So sadly my order was came defective during production, was not exactly like must be and not work properly also not cheap. I try contact seller and send 4 emails with photo but no one answered... I just recive today email ther will be another courier, but I don't know with what. Nothing explains realy upset.
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Answer by transgroom.com/en
Aug 11, 2023
Hi Zaneta Thank you for your mail. I've sent you a mail Wednesday to inform you that we will send a new piece and to ask if you want to hold on to this piece because it's possible we'll need it back to send to our supplier. Mayby my mail arrived in your spam? Can you check please? If you have any questions, do not hesitate to contact us. Have a great day.
Dec 9, 2023
 Verified review
Refused to correct order mistake. Our recent order arrived with the wrong plugs on and despite admitting it was an error their part Transgroom have told us to fix it ourselves at our own cost. I don’t consider this very good customer service.
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Answer by transgroom.com/en
Dec 22, 2023
Dear Ruth, Thank you for sharing your feedback. We apologize for the error in your order and any inconvenience caused. Our team has made efforts to rectify the situation by presenting various solutions and options for resolving the issue. We regret that none of these options were satisfactory to you, and we sincerely apologize for not finding a resolution that met your expectations. Once again, we appreciate your feedback and the opportunity to improve our services. We look forward to the possibility of resolving this issue to your satisfaction.
Jul 1, 2023
 Verified review
A strap broke on 1 of the jackets before I even put it on my dog. I was just opening them and 1 of the fasteners tore off.
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Answer by transgroom.com/en
Jul 7, 2023
Hi Suzie, thank you for your review. Can you send me a picture of the broken item by mail please? It is not meant to break so quickly. With the right info, we can give you the right solution. You can e-mail us on info@transgroom.com. Have a nice day.