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Henri Willig Cheese
Reviews:

477 reviews in the last 12 months1,135 total reviews  

4.84
Excellent

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Top positive review

Sep 16, 2023
 Verified review
We had tried Henri Willig a few years ago when we were in Amsterdam, so we knew that it was a premium cheese and that we liked it. We were in Rotterdam recently and visited the shop located in the Markthal. The gentleman there was very helpful. We were able to try several different cheeses and choose our favorite. I decided that I wanted to bring home about 10 hunks of cheese as gifts, so the nice man talked with me about shipping. I placed an order when I got home, and the service was excellent. Easy to use website, and we ordered 2 organic and 8 Extra Old Cow Cheese (our favorite). The cheese arrived 2 days later via FedEx. Everyone who I have given the cheese to has enjoyed it as much as my husband and I do. I love being able to share things that we find on our travels with family and friends, and was a grand slam gift. And there might be a few hunks of cheese in my refrigerator that were a gift to my husband and me. We like eating the cheese as part of a charcuterie board, but I’ve heard back from a couple of people, one who has used the cheese in an omelet and one who has made grilled cheese sandwiches with it. I believe I’ll be ordering again.

Top negative review

Sep 5, 2023
 Verified review
I made my order on August 19th, 2023 and have YET to receive any update about my order, let alone my order itself. Nothing has been delivered to me and the last I checked, it said that the label has been put on it, but it hasn't even left the facility yet! For someone who was planning on being a long time customer, this is very sad and am not interested in making any orders in the future with poor customer service like this.
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Reviews for Henri Willig Cheese

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Mar 9, 2024
 Verified review
The shipping was fast!
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Feb 19, 2024
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Very fast service
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Answer by Henri Willig Cheese
Feb 20, 2024
Thank you for your review. We are pleased that the selection of dutch Henri Willig Gouda was delivered quickly. Henri Willig Customer Care
Feb 18, 2024
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Delivered quickly
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Mar 18, 2024
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Mar 13, 2024
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Mar 12, 2024
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Mar 11, 2024
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Mar 9, 2024
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Mar 8, 2024
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Mar 8, 2024
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Mar 5, 2024
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Mar 5, 2024
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Feb 29, 2024
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Feb 25, 2024
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Feb 23, 2024
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Feb 23, 2024
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Feb 23, 2024
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Feb 18, 2024
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Mar 9, 2024
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My order got stuck in Memphis. Over two weeks later and FedEx/Willig are still debating the reason and the package location. I have no cheese, no refund, and no reason to praise Henri Willig customer service. It is now Saturday morning and apparently customer help is nonexistent on weekends. MIH
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Answer by Henri Willig Cheese
Mar 12, 2024
Thank you for bringing this to our attention. We understand your frustration and sincerely apologize for the inconvenience. We are sorry that you have received a bad impression of our service. The Henri Willig Customer Care Team is at your disposal from Monday to Friday, and since the well-being of our customers is our top priority, we have initiated the refund before the weekend. Henri Willig Customer Care