battery-direct.com
Reviews:

44 reviews in the last 12 months226 total reviews  

4.91
Excellent

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Certified since: Feb 17, 2021
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battery-direct.com fulfils all Trusted Shops quality criteria, including
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  • Encrypted data transfer
  • Clear ordering process

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Top positive review

Jul 26, 2023
 Verified review
Found site through Google and I could find the right replacement for my APC UPS directly for a very decend price. Delivery was within 5 days to the netherlands at home. Great! Only remark, was the emails that were not reflecting the delivery by a tracking code.

Top negative review

Feb 2, 2023
 Verified review
I am sure the batteries would have been fine, but unfortunately there was a surprise on delivery of an extra cost; nearly £70 in import duties and I think that the site could have done a lot better by making the Customer aware of this likelihood. With hindsight, I might have known but this happens to be the first time I have encountered this issue so had not taken it into account. Other sites I have used, however, do make this clear and some even add the duty to the overall price and there are no surprises as everything is transparent and clear. Live and learn, as they say...
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Feb 2, 2023
 Verified review
I am sure the batteries would have been fine, but unfortunately there was a surprise on delivery of an extra cost; nearly £70 in import duties and I think that the site could have done a lot better by making the Customer aware of this likelihood. With hindsight, I might have known but this happens to be the first time I have encountered this issue so had not taken it into account. Other sites I have used, however, do make this clear and some even add the duty to the overall price and there are no surprises as everything is transparent and clear. Live and learn, as they say...
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Answer by battery-direct.com
Feb 3, 2023
Dear Mr. Hayes, thank you for your submitted valuation. We are aware that the import sales taxes and are very frustrating for our customers sitting in the UK. This is an issue which we can't unfortunately changed. I wanted to inform you that there is an indication of the shipping costs to the UK on our website: https://www.battery-direct.com/shipping-cost.html Furthermore we stay always at disposal for our customers in case of any questions or any issues which aren't clear. Best regards Team Battery-Direct