murano-store.com/en/

Reviews:

We’re very sorry for the inconvenience you experienced with the payment. Unfortunately, due to the increasing number of security attacks affecting websites worldwide in recent months, we have strengthened our security systems. In rare cases, this may cause delays or missing confirmations between the server and the user. If the payment was duplicated or if you need any assistance, please contact us directly and we will be happy to resolve the issue as quickly as possible.

Thank you so much, Maryam! We’re really happy to hear that you loved both the communication and the delivery. It’s a pleasure to serve customers like you, even all the way in New Zealand! 🇳🇿✨ We look forward to having you back again anytime. Thanks for choosing us! 🙏💛

Merci beaucoup pour votre retour si chaleureux ! Nous sommes ravis que l’emballage et le papier Murano Authentique vous aient plu. Votre appréciation de l’authenticité et du soin apporté aux détails est pour nous une vraie satisfaction. Au plaisir de vous accompagner à nouveau ✨

Thank you Emeline!

Thankyou with love!

thankyou!

Monsieur Francois, Nous sommes désolés si la taille du médaillon ne correspond pas à vos attentes. Nous précisons toutefois que les dimensions indiquées dans la fiche produit sont exactes et correspondent au modèle reçu. Les photos et mesures sont toujours fournies afin de permettre un choix le plus clair possible avant l’achat. Nous restons bien entendu disponibles pour toute question ou clarification avant ou après commande. Merci!

Thankyou!!!

Thank you for your order. If there is anything we could improve or clarify about your experience, we would be glad to hear from you. We remain available for any assistance.

Dear Judy, thank you for your feedback. We would like to clarify that your order was fully paid in advance and we do not offer Cash on Delivery (COD) service. The charges requested upon delivery are import duties and taxes applied by US customs, which are not controlled by us and are the responsibility of the buyer, as stated in our shipping policy. Unfortunately, these costs vary depending on local regulations and cannot be determined in advance. We always recommend checking with local customs authorities before placing an international order. We remain at your disposal for any further clarification.

Dear Marie-Thérèse, thank you for your feedback and for appreciating the beauty of the product. All the available options and specifications are clearly described on the product page, and we are always available to assist customers before and after the purchase in case of any doubt via mail whapp or telephone immediatly. We are sorry if something was not clear during your selection process and we will take your comment into account to further improve clarity. Kind regards, Murano Store

thankyou

Muchas gracias, Laura! Nos alegra muchísimo saber que la entrega fue rápida y que la calidad y la presentación estuvieron a la altura de tus expectativas. Tu recomendación significa mucho para nosotros. Si necesitas algo más en el futuro, estaremos encantados de ayudarte. ✨

Muito obrigada, Maria! Ficamos muito felizes em saber que a assistência e o acompanhamento foram excelentes para você. Agradecemos de coração a sua recomendação — significa muito para toda a nossa equipa. Se precisar de qualquer coisa no futuro, estaremos sempre à disposição. ✨

thank you

Thank you so much for your fantastic 5-star review! We’re truly happy to hear that everything was excellent.

We’re sorry to hear about your dissatisfaction. At the moment, however, the review does not include any details that would help us understand the issue encountered. If you wish to provide more information or contact us directly, we remain fully available — constructive feedback is always appreciated.

Thank you so much, Brigitte! We’re delighted to hear you’re happy with the quality and shipping. Hope to see you again soon on Murano Store! ✨ ❤️