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Review summary
Customers frequently praise the beauty and craftsmanship of the products, with many expressing satisfaction with the careful and attractive packaging, often highlighting gift boxes and presentation. Delivery is generally described as fast and reliable, and customer service is generally appreciated for being helpful and communicative. A few customers raise concerns about material quality or unclear product details. There is also mention of a problem with damage during delivery and an unsuccessful pickup. Some customers experienced issues with payment processing and noted a lack of support during certain problems.
This text was automatically created by an AI system from user reviews.
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Authentic reviews from real people.
How Trusted Shops prevents fake reviewsReviewsmurano-store.com/en/
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Verified
Verified
I had problems with the payment. The system made me use link and then I submitted the order twice as each time I did not get confirmation that the payment had gone through.
Reply from murano-store.com/en/
We’re very sorry for the inconvenience you experienced with the payment.
Unfortunately, due to the increasing number of security attacks affecting websites worldwide in recent months, we have strengthened our security systems.
In rare cases, this may cause delays or missing confirmations between the server and the user.
If the payment was duplicated or if you need any assistance, please contact us directly and we will be happy to resolve the issue as quickly as possible.
Verified
Great communication and delivering, will definitely buy again from you guys!
A happy customer from New Zealand
Reply from murano-store.com/en/
Thank you so much, Maryam!
We’re really happy to hear that you loved both the communication and the delivery.
It’s a pleasure to serve customers like you, even all the way in New Zealand! 🇳🇿✨
We look forward to having you back again anytime.
Thanks for choosing us! 🙏💛
Reply from murano-store.com/en/
Merci beaucoup pour votre retour si chaleureux !
Nous sommes ravis que l’emballage et le papier Murano Authentique vous aient plu.
Votre appréciation de l’authenticité et du soin apporté aux détails est pour nous une vraie satisfaction.
Au plaisir de vous accompagner à nouveau ✨
Verified
Reply from murano-store.com/en/
Thank you Emeline!
Verified
Reply from murano-store.com/en/
Thankyou with love!
Verified
Médaillon de petite taille
Reply from murano-store.com/en/
Monsieur Francois,
Nous sommes désolés si la taille du médaillon ne correspond pas à vos attentes.
Nous précisons toutefois que les dimensions indiquées dans la fiche produit sont exactes et correspondent au modèle reçu.
Les photos et mesures sont toujours fournies afin de permettre un choix le plus clair possible avant l’achat.
Nous restons bien entendu disponibles pour toute question ou clarification avant ou après commande.
Merci!
Verified
Verified
Reply from murano-store.com/en/
thankyou!
Verified
So beautiful !
Reply from murano-store.com/en/
Thankyou!!!
Verified
Reply from murano-store.com/en/
Thank you for your order.
If there is anything we could improve or clarify about your experience, we would be glad to hear from you.
We remain available for any assistance.
Verified
Do not ship merchandise with a COD tariff charge? It is not disclosed.
Reply from murano-store.com/en/
Dear Judy,
thank you for your feedback.
We would like to clarify that your order was fully paid in advance and we do not offer Cash on Delivery (COD) service.
The charges requested upon delivery are import duties and taxes applied by US customs, which are not controlled by us and are the responsibility of the buyer, as stated in our shipping policy.
Unfortunately, these costs vary depending on local regulations and cannot be determined in advance.
We always recommend checking with local customs authorities before placing an international order.
We remain at your disposal for any further clarification.
Verified
Beautiful but a Little too or is note clear when wee choose
Reply from murano-store.com/en/
Dear Marie-Thérèse,
thank you for your feedback and for appreciating the beauty of the product.
All the available options and specifications are clearly described on the product page, and we are always available to assist customers before and after the purchase in case of any doubt via mail whapp or telephone immediatly.
We are sorry if something was not clear during your selection process and we will take your comment into account to further improve clarity.
Kind regards,
Murano Store
Verified
Reply from murano-store.com/en/
thankyou
Verified
Reply from murano-store.com/en/
thank you
Verified
Excellent service
Reply from murano-store.com/en/
Thank you so much for your fantastic 5-star review! We’re truly happy to hear that everything was excellent.
Verified
Reply from murano-store.com/en/
We’re sorry to hear about your dissatisfaction.
At the moment, however, the review does not include any details that would help us understand the issue encountered.
If you wish to provide more information or contact us directly, we remain fully available — constructive feedback is always appreciated.
Verified
Reply from murano-store.com/en/
Hi Julian,
We’re really sorry to see this 1-star review and to know that your experience wasn’t positive.
We would truly appreciate the chance to understand what went wrong and make it right for you.
Thank you for giving us the opportunity to improve. 🙏
To Verify Authenticity
Verified Reviews
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.Imported Reviews
They are not included in the overall rating. No verification measures have been taken.Contact
- +393517790701
- www.murano-store.com/en
- info@murano-store.com
- Maserada Sul Piave (TV), ITA
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