Dakiheaven.comReviews:
104 reviews in the last 12 months104 total reviews
Excellent
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Top positive review
Sep 16, 2023
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First order I place from this online store, prompted by the wide selection and the fact that it seems to be based in Europe.
Ordered an inner body pillow and a body pillow case....
Very good quality for both although the peachskin of the pillow case is a bit rougher compared to other peachskin dakimakuras I own.
The inner body pillow was shipped from Europe and arrived in a few days while the pillow case arrived from China almost a month after shipping... I consider myself lucky that it even arrived and that I didn't have any problems with customs or have to pay customs duties or anything.
For the future I don't think I will place any more orders unless it is clearly stated if what I am buying is shipped from the Schengen area or not.
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Top negative review
Dec 14, 2023
Verified review
Never received item. After a month an half no updates. Order has been stuck at the “shipping facility” for a month. It’s a shame because I was really looking forward to my Order as I’ve been searching for the design everywhere.
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Reviews for Dakiheaven.com
9 days ago
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Goed
Bestelde product goed ontvangen en van goede kwaliteit. Wel een lange levertijd.
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11 days ago
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13 days ago
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Mar 10, 2024
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Sep 16, 2023
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Wide selection but consider where it is shipped from
First order I place from this online store, prompted by the wide selection and the fact that it seems to be based in Europe.
Ordered an inner body pillow and a body pillow case....
Very good quality for both although the peachskin of the pillow case is a bit rougher compared to other peachskin dakimakuras I own.
The inner body pillow was shipped from Europe and arrived in a few days while the pillow case arrived from China almost a month after shipping... I consider myself lucky that it even arrived and that I didn't have any problems with customs or have to pay customs duties or anything.
For the future I don't think I will place any more orders unless it is clearly stated if what I am buying is shipped from the Schengen area or not.
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Answer by Dakiheaven.com
Sep 18, 2023
Hi there, thank you for sharing your experience, it helps us improve. We are indeed based in Europe, but standard shipping is handled by our shipping partner from China. Unfortunately we are experiencing delays at the moment, a month of shipping time is unusually long. If you're looking for pillow cases shipped from the EU, please check out our Express shipping collection. Best regards, Dirk - Dakiheaven.eu support team
Dec 4, 2023
Verified review
Great material and designs, but shipping was very slow. It took nearly 2 weeks to get here after being received by USPS, with more than a full week of no updates as it just sat in the state directly next to me. Meanwhile, I can get orders from halfway across the country in 3 days no problem from other sellers. I realize this could just have been an issue with USPS though, thus only the 1 star reduction.
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Answer by Dakiheaven.com
Dec 12, 2023
Hi! Thank you for sharing your experience, and we're sorry to hear that your package was delayed with USPS. We're happy to hear that you're satisfied with the quality of our materials and designs! We hope to welcome you back to our shop soon :)
Oct 12, 2023
Verified review
The quality was actually good and it…
The quality was actually good, and it was shipped in a reasonable time. However, I also ordered other items that are in the EU (I live in the EU) and they still haven't arrived after more than 4 weeks. But Dirk from the customer support team helped me out really fast, and they got delivered safely. Overall, I am satisfied with the quality, and I am impressed by how good the customer support is.
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Sep 17, 2023
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Shipping's problem but collaborative customer service
I didn't receive the item but they refunded me and the customer service promised to make a new shipping
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Answer by Dakiheaven.com
Sep 29, 2023
Hi Nicola, thank you for your trust and patience, sometimes packages don't get delivered and we understand this is very frustrating. We at Dakiheaven always compensate our customers for this and provide a suitable solution. We'll keep you updated on your replacement!
Update: order got delivered
Aug 14, 2023
Verified review
Good seller
Good quality products with a decent delivery time and very communicative with where the order is.
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Answer by Dakiheaven.com
Aug 15, 2023
Thank you for your review :) Hope to see you again soon!
Dec 4, 2023
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Oct 27, 2023
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Oct 11, 2023
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Sep 7, 2023
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Aug 21, 2023
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