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bobshop.com/en/
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101 reviews in the last 12 months2,846 total reviews  

4.68
Excellent

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Top positive review

Aug 9, 2023
 Verified review
Hello. Thank you for the opportunity to provide some feedback on my recent BobShop purchase. First, thank you for making these products available - for a very long time. I just saw an add you placed in a sports magazine nearly twenty years ago! Everything worked out very efficiently - and this is greatly appreciated. Particularly as this is an overseas order & delivery. My only real quibble regards the type of items I was focused on for my purchase: primarily the pro team jerseys. My thinking is to emphasize to your customer the very tight fit nature of nearly all of these modern (post year 2020) team kit items. Even the "fan versions" are quite tight for those of us who no longer have (if we ever did) the truly lean, no body fat at all look and shape of the full-time pro cyclist. In short, encourage your customers to truly consider ordering up a size or even two. Particularly of note is this modern look of the very narrow, very tight fit on the bicep area of the upper arm. If I had my druthers, these jerseys that customers could obtain would still have the dimensions of the kit from twenty years ago. The very narrow short sleeve look might be indeed the aero look, feel & function, but it's also not as practical for even quite fit hobby cyclists. It is not overstatement to say it truly pinches the upper arm unless one has a drumstick instead of a bit of muscle. A suggestion - for what it might be worth: See if there is any way to have these jerseys/kit in a more customer-still-friendly size/fit circa year 2000. A tip for you to provide a visual of the type jerseys that I think must surely have MUCH more customer appeal than these current year 2021-2023 ultra-tight jerseys: View the Chris Horner "Butterfly Effect" pro cycling reviews he does on his YouTube channel. Perhaps you already know them - they are quite popular. As you know, he was quite the long-riding pro in the UCI circuit with many different teams; he does not hold back when offering his insights. To my point: Mr. Horner often comments during these videos with a couple of jerseys he wore hanging in the background. Zum Beispiel: A colourful Davitamon one springs to mind from his recent Tour de France 2023 commentaries. (Now - that's a jersey!) Note the shape of these "older" jerseys (though it's truly not that long ago). These were more body-friendly for those of us who are indeed cyclists but don't look like the Frenchman Warren Barguil or the French DSM star climber Romain Bardet - with their truly scarecrow upper bodies. And probably so much more appealing to your average customers. In short, we're not the pros. We might like the colourful kit look, but we need something else - we just don't have the ultra-lean Chris Froome or Jonas Vingegaard torsos. We just don't - and yet even these fan-based jerseys from Santini, Vermarc, Craft, and Co. seem only fixated on that superior world top class body form . I know I've written too much here, but I do this from the perspective of appreciation for what you offer the cycle enthusiasts and race fans. Retro jerseys like the yellow/white/red Saunier Duval Team jersey, Saeco, ONCE, Rabobank, Euskatel, Banesto, Kelme Costa Blanca, Liquigas, and, yes, Gerolsteiner too would be perhaps far more of interest to potential customers. Specifically I don't mean the colours or old team names - though they are truly good. I mean the shape of the garments. I guess I'll put it that way: I'd much rather be considering a purchase of a Gerolsteiner jersey from approx. 2003-4 than these ones of the last five years - though I like the colours indeed of the Danish Quickstep jersey you just provided. Todays modern jerseys with no collar look frankly stupid and completely impractical - the collar keeps the neck from the burn of hot the sun when riding this time of the year, eh? Well, enough of my commentary & thoughts. Most of all thank you for being in business and helping people enjoy a wonderful pastime and hobby. Viele Gruessen nach Deutschland und Baden-Wurttemburg. You truly do live in a wonderful region of the country with the Rhein, Neckar, Speyer, Worms, Schwetzingen and good ole Hockenheim (so sad to see it no longer in use and shortened without those amazingly long and wonderful straightaways in the forest) so nearby. Vielen, vielen Dank. I trust you understand my English, as, no, I would not be able to place this here for you in proper Deutsch. Thank you for providing your cycling products - and making it easy to purchase via your website. MFG, Herr Ward

Top negative review

Apr 15, 2023
 Verified review
I didn't receive my package worth of hundred of dollars. I have followed all the DHL tracking until April 6th and after that I did not had any more news from it. My Helmet, a Bell Fasthouse Edition, is important to me cause I can't mountain bike without it... It would be very nice if the situation is corrected. Thanks Nicolas Montpetit from Canada
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Apr 15, 2023
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I didn't receive my package !!

I didn't receive my package worth of hundred of dollars. I have followed all the DHL tracking until April 6th and after that I did not had any more news from it. My Helmet, a Bell Fasthouse Edition, is important to me cause I can't mountain bike without it... It would be very nice if the situation is corrected. Thanks Nicolas Montpetit from Canada
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Answer by bobshop.com/en/
Apr 17, 2023
We are very sorry that you have not yet received your shipment. The complaint to DHL has already been made. As soon as we receive a response, our customer service will contact you immediately.
Aug 6, 2023
 Verified review
Probably a lesson to learn. Deliveries to the UK are now delayed by customs charges which are separate to the price you pay Bob. Any saving you think you are getting is massively outweighed by the vat and fees charges!!! Has stopped me looking on non uk sites, shame but thanks to Brexit not a good option any longer!
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Answer by bobshop.com/en/
Aug 8, 2023
We point out during the ordering process and on our service pages that for deliveries to the UK additional taxes and duties are due, about which you must inform yourself at the customs in the UK, because we have no influence on it.
Jun 18, 2023
 Verified review
Ordered items but only 1 was too small but recommended to return the entire order and place an entirely new order on 07/06/23. As of 18/06/23 neither have been received to me or as a return. So no refund which means I am £400 out of pocket with no goods
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Answer by bobshop.com/en/
Jun 21, 2023
You have ordered a set. In order to reach the minimum amount of GBP 140 for the new order we therefore asked you to return the entire set and order a new one. Unfortunately your return ended up in customs which is beyond our control. We can only say that we always process all necessary forms for customs as soon as we receive the information from customs. So we do everything we can to ensure that your return reaches us as quickly as possible.
Jun 15, 2023
 Verified review
Please be aware that when ordering in the uk you WILL be charged customs fees. I placed an order for £228 and got charged £52 customs fees. Also it will not be a 2-3 day delivery. I am still waiting after nearly 2 weeks
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Answer by bobshop.com/en/
Jun 21, 2023
We can understand your frustration about the fees, but would still like to note that we do not have any influence on this. We point out on our homepage that higher fees apply and that you should inform yourself about this in advance: https://www.bobshop.com/en/order-information-uk If a package does not end up in customs, our delivery time of approx. 2-3 working days is correct. We can only emphasise again that we have no influence on whether a parcel ends up at customs.
Jun 20, 2023
 Verified review
I still haven't received my order and I am waiting to get some answers. You still have my money and I don't have the product. It was returned to you because of an error.
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Answer by bobshop.com/en/
Jun 21, 2023
We are very sorry that you haven't received order yet. Unfortunately our shipping service provider made a mistake. The address was entered correctly and it was also passed on to the shipping service provider correctly. We have claimed the shipment with DHL and our customer service is already in contact with you. We will find a solution.
Apr 11, 2023
 Verified review
Sizing consistency 2 team kits bought in the same purchase. Same team, same brand, same size bought but there is a big difference in the actual size of the s/s tops.
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Answer by bobshop.com/en/
Apr 11, 2023
The differences in size may be due to different quality lines. There is the professional line, here the articles have a very tight race fit. In addition, there are the Replicas, here the articles are cut rather comfortable and are perfect as a training outfit. You can always return unused items that do not fit or you do not like.