Review summary
Many customers praise the design and appearance of the products, noting their stylish, beautiful, and unique look. Some customers also appreciate the prompt and helpful customer service they received. However, concerns are frequently raised regarding product durability and material quality, including reports of damages upon arrival, thin materials, and disappointing longevity. There are also complaints about delays in delivery, lack of shipping updates, and inconsistent customer service experiences, with some customers finding the support unresponsive or unsatisfactory. Additionally, issues with missing or incorrect items in orders have been mentioned.
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How Trusted Shops prevents fake reviewsReviewsswimessentials.com
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Verified
Great products!
Verified
Great products, love the prints! I would definitely recommend them.
Reply from swimessentials.com
Hi Stef,
Thank you so much for your kind review! We’re happy to hear you love the products and prints.
Wishing you a summer filled with fun and sunshine!
Kind regards,
Team Swim Essentials
Verified
Hassle free to order. They quickly sent the product and it is exactly what I was hoping for! Cutest & prettiest designs out there for bathing rings which is unique. The one I got is the perfect size as well!
Reply from swimessentials.com
Hi Rossana,
We truly appreciate your review. It’s great to know you’re enjoying our products and you like them!
Hope you had a fun-filled summer!
Kind regards,
Team Swim Essentials
Verified
Gute Artikel und schnell
Schöne Auswahl an Farben und Muster für jedes Alter ist was schönes dabei die Qualität auf dem ersten Blick ist top man könnte die Home Seite etwas ändern um leichter alle Produkte für zum Beispiel für 0-2 Jahre machen aber so kann ich mich nicht beschweren und es war ein sehr schneller Versand
Verified
Good quality products and fast delivery!
Reply from swimessentials.com
Hi Jos,
Thank you so much for your lovely review! We’re happy to hear you’re pleased with the quality and fast delivery.
Wishing you lots of sunny moments ahead!
Kind regards,
Team Swim Essentials
Verified
Schöne Badeanzüge
Schöne Badeanzüge, leider fallen diese mindestens Grösse kleiner aus.
So schade
In der passenden Grösse hübsch
Verified
Reply from swimessentials.com
Hi Clara,
Thank you so much for your lovely review! We truly appreciate your review and are so happy that you value our company.
Kind regards,
Team Swim Essentials
Verified
Quality and form of the small baby pool (60 cm) is a bit lower then I thought (out of shape (not like a circle) and the connection between bottom and walls looks a bit weak. Also the Plastik has a strong smell and I’m not sure if it is really save for baby’s (no BPA?)
Verified
Efficiency and sustainability! The only remark is that I didn't receive any mail for the shipping and delivery!
Verified
The delivery Took two weeks! Thats to long. The Frame Pool Looks Great, but already has some Spots on the Outside
Verified
Retoure is not costumer friendly.
Verified
Beautifully designed and well made, children had lots of fun with the inflatable’s
Reply from swimessentials.com
Hi Mandy,
Thanks so much for sharing your experience! We’re thrilled our products bring you joy.
Wishing you lots of sunny moments ahead!
Best,
Team Swim Essentials
Verified
Everything was fine - good Customer
Service
Reply from swimessentials.com
Hi Magdalena,
Thank you for your kind words! We’re so glad you’re happy with our products.
We hope you enjoy a wonderful summer!
Best regards,
Team Swim Essentials
Verified
Most beautiful paddling pool!
The most beautiful paddling pool I have ever seen. The delivery was flawless. I am perfectly happy.
Verified
Epoca di consegna
Reply from swimessentials.com
Hi Guglielmo,
We appreciate your review. We understand how important delivery times are and we’re committed to improving this aspect to offer you a better service.
Best regards,
Team Swim Essentials
Verified
Super fast delivery 🚚 Great swim shoes
Reply from swimessentials.com
Hi Genay,
Thank you so much for your kind review! We’re delighted to hear that you’re enjoying our products.
Wishing you a summer filled with fun and sunshine!
Kind regards,
Team Swim Essentials
Verified
Very poor quality
Three of four pieces were broken after one week.
Verified
We miss 1 of the 3 pieces in the package :(
Verified
The Itens Already arrived damaged
I bought two inflatables. The Pineapple arrived with the green part of the head damaged. When I inflated it, I noticed that this part was punctured.
After a few hours of use, one of the membranes of the mattress broke. The manufacturing material seems to be of poor quality.
I also bought the Bear. It also arrived with the head damaged. When I opened the packaging and started to inflate the bear, I realized that the head was punctured.
This was the first and last time I bought items from this brand. The articles are pf very poor quality.
Reply from swimessentials.com
Hi Maria,
Thank you for your message, and I’m really sorry to hear that both inflatables arrived damaged, that’s definitely not the experience we want to offer.
This doesn’t meet the quality standards we aim for, and we truly regret the disappointment this has caused. Could you please reach out to us via email with your order details? We’d love to make this right for you.
Kind regards,
Maurice
Verified
Sorry to say the lilo had a hole in it before I even used it .... I'll be requesting a refund