Review summary
Customers consistently praise the attractive and unique designs and color choices offered by the brand, and many are satisfied with the use of high-quality materials. Some customers also appreciate the fair pricing and have had smooth experiences with returns and refunds. A few have highlighted prompt and effective customer service. However, many customers report issues with delivery times, including delays, missing items, and unclear shipping information. Product quality is a concern for some, with reports of defects, leaks, or poor durability. Frustration with unresponsive or unhelpful customer service is also common. Additionally, some customers have encountered obstacles, delays, or unclear policies during the returns and refund process, and others feel that the quality or service does not match the price paid.
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How Trusted Shops prevents fake reviewsReviewsswimessentials.com
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Verified
Wir haben das Boot reklamiert, weil ein Loch darin war und die Luft sehr stark entwichen ist. Leider noch keine Rückmeldung vom Kundenservice. Zusätzlich hatten wir ein Krokodil bestellt – auch die Matratze verliert über den Tag die Luft und hält nicht stand. Für den Preis lässt die Qualität und der Service stark zu wünschen übrig.
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Reply from swimessentials.com
Hi Katharina,
Thank you for your review. We’re sorry to hear that the products are slowly deflating. This is, of course, not how they should perform and not the quality you may expect from us.
I can see that you have already been in touch with us, and we hope we were able to resolve the issue for you in a satisfactory way. Should you have any other questions, please feel free to let us know.
Lisa
Swim Essentials
Verified
The quality of the product i bought and the fast delivery
Reply from swimessentials.com
Hi Bruno,
Thank you for your lovely review! We’re very happy to hear that you’re satisfied with the quality of our product and the fast delivery.
We hope you enjoy your purchase and have lots of fun with it!
Kind Regards,
Lisa
Swim Essentials
Verified
Small swimming pool for children.
As described, great shipping included.
Reply from swimessentials.com
Hi Rafael,
Thank you for your lovely review! We’re happy to hear that the swimming pool matched the description and that you’re satisfied with the shipping. We hope your children will have lots of fun with it and enjoy many sunny moments!
Kind Regards,
Lisa
Swim Essentials
Verified
Fast delivery and nice product, different from standard models I’ve found before
Reply from swimessentials.com
Hi Isabel,
Thank you for your lovely review! We’re happy to hear that you’re satisfied with the fast delivery and that you like the unique design of the product. We hope you enjoy your purchase and have lots of fun with it!
Kind Regards,
Lisa
Swim Essentials
Verified
Service client injoignable, nous avons dû aller chercher au centre de tri postal notre colis car le transporteur chronopost décalait sans cesse la livraison.
Il manque 4 éléments dans la piscine
Nous avons fait plusieurs mails au service client sans aucun retour
Les bouées sont de mauvaise qualité, très fines elle se dégonflent rapidement : pas adapté à un usage d’enfants
Reply from swimessentials.com
Hi Laura,
Thank you for your review! We’re very sorry to hear that the delivery did not go smoothly and that some parts are missing. This is of course not how it should be. Our sincere apologies for this.
We contacted you by email a while ago but unfortunately haven't received a response yet. We’d be happy to help you further and resolve this for you, so you can enjoy using your pool as soon as possible.
Kind Regards,
Lisa
Swim Essentials
Verified
The quality of the swimmingsuit for boys is not ideal. It is already after one wear pealing on the bottom.
Verified
The customer support is so fast!!!
Reply from swimessentials.com
Hi Emely,
Thank you for your lovely review! We’re so happy to hear that you had a great experience with our customer support. We always try our best to help our customers as quickly and efficiently as possible.
We’re happy to be able to assist you and appreciate your kind words!
Kind Regards,
Flore
Swim Essentials
Verified
Very happy with my purchase but I wish my order came sooner..
Reply from swimessentials.com
Hi,
Thank you for your review! We’re really happy to hear that you’re pleased with your purchase. At the same time, we understand it’s unfortunate that your order didn’t arrive as quickly as you had hoped.
We hope that you will nevertheless enjoy your purchase!
Kind Regards,
Lisa
Swim Essentials
Verified
Good price. Excellent quality and quick delivery
Reply from swimessentials.com
Hi James,
Thank you for your lovely review! We’re very happy to hear that you’re satisfied with the excellent quality of our products, and the quick delivery.
We hope you enjoy your purchase and have lots of fun with it!
Kind Regards,
Lisa
Swim Essentials
Verified
I’m really happy with my products from Swim Essentials. The design is beautiful and feels very well thought out. Everything looks stylish and high quality.
My order was shipped quickly and arrived perfectly. Overall a great experience and I would definitely order again.
Reply from swimessentials.com
Hi Pleun,
Thank you so much for your wonderful review! We’re thrilled to hear you’re really happy with your products and that you love the beautiful design and quality.
We’re also glad your order arrived quickly and perfectly. We truly appreciate your support and hope to see you again soon!
Kind regards,
Team Swim Essentials
Verified
Richtig schlechter Service, lange Antwortzeit, komplizierte Reklamation. Und dann einen Gutschein anbieten, obwohl defekte Ware geliefert wurde.
Reply from swimessentials.com
Hi Katrin,
es tut uns sehr leid, dass deine Erfahrung nicht deinen Erwartungen entsprochen hat. Inzwischen haben wir bereits Kontakt miteinander gehabt und gemeinsam eine passende Lösung gefunden.
Nochmals unsere aufrichtige Entschuldigung für die entstandenen Unannehmlichkeiten.
Liebe Grüße,
Isa
Team Swim Essentials
Verified
Sehr gute Qualität der Produkte.
Reply from swimessentials.com
Hi Christiane,
vielen Dank für Ihre Bewertung! Wir freuen uns, dass Sie mit der Qualität unserer Produkte zufrieden sind.
Wir möchten Produkte entwickeln, die ein schönes Design mit guter Qualität verbinden. Daher freut es uns sehr, dass unsere Produkte Ihren Erwartungen entsprechen.
Liebe Grüße
Flore
Swim Essentials
Verified
I am waiting for my pool since 3 weeks without any news! I asked some news and nobody answered me. I really don’t understand how it is possible to let someone without any answer.
Verified
Shipping, Reliable
Shipping, Communication, Responsiveness
Reply from swimessentials.com
Hi Eduard,
Thank you for your lovely review! We’re very happy to hear that you’re satisfied with our shipping, communication, and service. That means a lot to us!
We hope you enjoy your purchase and have lots of fun with it!
Kind Regards,
Lisa
Swim Essentials
Verified
Products never shipped
Order placed, paid for but I after 2 weeks I realised it was never shipped. After complaining, they said, there were issues with customs. I explained that I had planned on using the products for our upcoming family vacation and that now, they would not arrive in time. Swim Essentials offered a refund, which we accepted. The refund process worked really smoothly.
Reply from swimessentials.com
Hi Anne,
Thank you for your review! We’re very sorry to hear that your order was not shipped on time and that this caused an unfortunate delay, especially with your upcoming family holiday.
We completely understand how disappointing this must have been and would like to sincerely apologise for the inconvenience. We are, however, glad to hear that the refund process went smoothly and that we were able to resolve this properly in the end.
Kind Regards,
Lisa
Swim Essentials
Verified
Material of framing Pool a Little Bit thin. Beatiful colour. Thank you very much!
Reply from swimessentials.com
Hi Nicole,
Thank you for your review!
We're happy to hear that you love the colour of the pool. We also appreciate your feedback regarding the frame material, as it helps us continue to improve our products.
We hope you enjoy many fun and relaxing moments with your pool this summer.
Kind regards,
Isa
Swim Essentials
Verified
I have not received one of the items I paid for, I have received a code to buy another thing, but I don’t want to buy anything else, can I just receive my money back?
Reply from swimessentials.com
Hi Patricia,
Thank you for your review! We’re sorry to hear that you received a gift card while this was not what you wanted. Our apologies for this.
We have now resolved this for you, and you can expect the refund to be back on your account within a few days.
Kind Regards,
Lisa
Swim Essentials
Verified
Délais de livraison non respectés
Service client contacté, plusieurs fois, mais sans les informations communiquées sont de nouveau inexactes..
Pour une commande à plus de 500€ + 100€ de frais de port, j'aurais apprécié plus de sérieux
Et bien sûr aucun dédommagement de leur part
Verified
One of two packages which were supposed to be delivered is missing, the pool cannot be used. Please can you search for the missing package, thanks.
Reply from swimessentials.com
Hi Anne,
Thank you for your review! We’re sorry to hear that part of your order was missing. We can see that we have already been in touch and that this has now been resolved.
We hope you enjoy your products and wish you a wonderful summer!
Kind Regards,
Lisa
Swim Essentials
Verified
fois product good ship
Reply from swimessentials.com
Hi Marie,
Thank you for your lovely review! We’re happy to hear that you’re satisfied with our shipping. We hope you enjoy your purchase and have lots of fun with it!
Kind Regards,
Lisa
Swim Essentials
