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Review summary
Many customers appreciate the appealing and unique design of the products, as well as the quality of materials in some cases. Some also note positive experiences with prompt customer support and fast shipping on occasion. However, there are significant concerns regarding delivery reliability, including delays, missing orders, and inconsistent shipping speed. Opinions on product quality are mixed, with reports of immediate defects and poor durability. Customer service is a major area for improvement, with numerous customers frustrated by slow responses or lack of communication. Challenges with returns and refunds, such as unclear policies, slow processing, and reluctance to issue refunds, are also frequently mentioned. Additionally, communication issues, including lack of updates and coordination, have negatively impacted the overall experience.
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How Trusted Shops prevents fake reviewsReviewsswimessentials.com
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(42)
Verified
La piscine swim essentials et facile de construction esthétiquement très jolie 🤩
La livraison est rapide et soignée.
Je vous la recommande vivement pour un extérieur agréable
Reply from swimessentials.com
Hi Amandine,
Thank you for your review!
We're delighted to hear that you're happy with the pool, both its design and how easy it was to set up. It's also wonderful to know that the delivery was fast and carefully handled.
Thank you for your recommendation. We hope you enjoy many relaxing and fun moments by the pool!
Kind regards,
Isa
Swim Essentials
Verified
Wonderful!
It’s great!! My toddler feels totally independent in the water!
Great and reliable materials!
Reply from swimessentials.com
Hi José,
Thank you for your lovely review! We’re so happy to hear that your toddler feels so independent in the water and that you’re satisfied with the quality and reliability of our products.
We hope your little one has lots of fun in the water!
Kind Regards,
Lisa
Swim Essentials
Verified
Aún no he recibido el paquete, y ya no estamos en esa dirección. Nos hemos trasladado hoy a otra dirección. Intenté hablar con la empresa de transporte Seur, para decirle que aún no llegaba el pedido y nos teníamos que cambiar de dirección, pero no fue posible contactar con ellos
Reply from swimessentials.com
Hi Maria,
Thank you for your review. We’re very sorry to hear that you haven’t received your package yet.
I’ve contacted you by email and hope your package will arrive soon. If you have any further questions, we’re always happy to help.
Kind regards,
Noor
Swim Essentials
Verified
The products are really good quality and my daughter likes them so much. They are not too expensive.
Reply from swimessentials.com
Hi Joyce,
Thank you for your lovely review! We’re so happy to hear that you’re satisfied with the quality of our products and that your daughter likes them so much. We hope your daughter enjoys them for a long time!
Kind Regards,
Lisa
Swim Essentials
Verified
The swimsuit was too small for my daughter, the return window is only 2 weeks, and you need to pay for postage. First and last order!
Verified
I was expecting a pochett as well. The quility is good i like it.
Reply from swimessentials.com
Hi Zsofia,
Thank you for your review! We’re happy to hear that you’re satisfied with the quality and that you like the product. We hope you enjoy your purchase!
Kind Regards,
Lisa
Swim Essentials
Verified
What I ordered was exactly what I got.
Maybe the timing between the order and the arrival could be reduced.
Reply from swimessentials.com
Hi Catarina,
Thank you for your review! We’re happy to hear that you received exactly what you ordered and that you’re satisfied with your purchase.
We also appreciate your feedback regarding the delivery time. We’re always working on improving our processes to make sure orders arrive as quickly as possible.
We hope you enjoy your purchase!
Kind Regards,
Lisa
Swim Essentials
Verified
Fast and easy to follow delivery. Items look as expected, high quality look.
Reply from swimessentials.com
Hi Debrah,
Thank you for sharing your experience! We’re happy to hear that your order arrived quickly.
It’s great to know that the products met your expectations and that you’re happy with the quality and design. We hope you enjoy your new Swim Essentials items!
Kind Regards,
Flore
Swim Essentials
Verified
Parfait !
Reply from swimessentials.com
Hi Amandine,
Thank you for your kind review! We're glad that you're happy.
Kind regards,
Noor
Swim Essentials
Verified
Optisch sehr toll🥰
Leider hat das eine den 2. Tag nicht überstanden.
Verified
Perfect. Thank you.
Reply from swimessentials.com
Hi Delannoy,
Thank you for your lovely review! We’re so happy to hear that you’re pleased with your order. We hope you’ll enjoy it very much!
Kind regards,
Noor
Swim Essentials
Verified
Everything was perfect
Reply from swimessentials.com
Hi Michele,
Thank you for your lovely review! We’re so happy to hear that everything was perfect. We hope you’ll enjoy your purchase!
Kind Regards,
Lisa
Swim Essentials
Verified
I waited at home all day for several days. The delivery person claimed my home doesn't exist and I never received my product which is a birthday present for next week! Please contact me ASAP. 49 176 6426 1954
Reply from swimessentials.com
Hi Sebastian,
Thank you for your review! We’re very sorry to hear that your package was not delivered. We understand how disappointing this must be, especially since you were waiting for it and it was meant to be a birthday gift.
We’ve contacted you by email and hope we’ve clearly explained how we’re going to resolve this for you.
If you have any other questions, please feel free to let us know.
Kind Regards,
Lisa
Swim Essentials
Verified
Very poor product. Slow response from customer service. Reluctant to refund money.
Reply from swimessentials.com
Hi Julian,
We’re very sorry to hear that the product was not usable as intended. Of course, that’s not how it should be, and certainly not the quality you should expect from us.
In the meantime, we’ve been in touch and hope we’ve been able to offer you a suitable solution. We hope we’ve been able to make things right for you in a satisfactory way. Once again, our apologies for the inconvenience.
Kind regards,
Noor
Swim Essentials
Verified
The quality of the product i bought and the fast delivery
Reply from swimessentials.com
Hi Bruno,
Thank you for your lovely review! We’re very happy to hear that you’re satisfied with the quality of our product and the fast delivery.
We hope you enjoy your purchase and have lots of fun with it!
Kind Regards,
Lisa
Swim Essentials
Verified
Servizio clienti super efficiente!
Reply from swimessentials.com
Hi Celine,
Thank you for your lovely review! We’re so happy to hear that you experienced our customer service as super efficient. We always strive to help our customers as quickly and effectively as possible.
We hope you enjoy your purchase!
Kind Regards,
Lisa
Swim Essentials
Verified
Small swimming pool for children.
As described, great shipping included.
Reply from swimessentials.com
Hi Rafael,
Thank you for your lovely review! We’re happy to hear that the swimming pool matched the description and that you’re satisfied with the shipping. We hope your children will have lots of fun with it and enjoy many sunny moments!
Kind Regards,
Lisa
Swim Essentials
Verified
Never received my order, customer service non existent
Reply from swimessentials.com
Hi An,
We’re very sorry to hear that the delivery of your package was unsuccessful.
In the meantime, we’ve replied to your email and hope we’ve been able to offer you a suitable solution. We hope we’ve been able to resolve this for you in a satisfactory way. Once again, our apologies for the inconvenience.
Kind regards,
Noor
Swim Essentials
Verified
Fast delivery, good quality
Reply from swimessentials.com
Hi Liene,
Thank you for your lovely review! We’re happy to hear that you’re satisfied with the fast delivery and good quality of our products. We hope you enjoy your purchase!
Kind Regards,
Lisa
Swim Essentials
Verified
Fast delivery and nice product, different from standard models I’ve found before
Reply from swimessentials.com
Hi Isabel,
Thank you for your lovely review! We’re happy to hear that you’re satisfied with the fast delivery and that you like the unique design of the product. We hope you enjoy your purchase and have lots of fun with it!
Kind Regards,
Lisa
Swim Essentials
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- +31737113710
- swimessentials.com
- customerservice@swimessentials.nl
- 's-Hertogenbosch, NLD
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