Review summary
Customers consistently praise the store for its quick delivery, especially for domestic orders, as well as its competitive pricing, which many find lower than local alternatives. The quality of products is highlighted positively, with items arriving as described, well-packaged, and in excellent condition. Many customers appreciate the excellent, helpful, and professional customer service, and the wide, unique product selection that includes hard-to-find items is also highly valued. Communication from the seller is generally described as good, responsive, and informative. Some areas for improvement include occasional delays in international delivery, as well as reports of slow response times or lack of answers from customer service. A few customers also mentioned experiencing slow or missing replies in communication from the seller.
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How Trusted Shops prevents fake reviewsReviewswww.foto-erhardt.com
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Verified
Foto Erhardt, Choice and Value
I started buying from Foto Erhardt because of their wide selection of products, including some items that are not always easy to find elsewhere, or at least not all in one place. Their prices are competitive, the product information is clear and detailed, and the website is easy to navigate. Overall, it offers a convenient and reliable shopping experience for photographers looking for both common and more specialized equipment.
Verified
Great: speed, quality of packaging, price
To be improved: local delivery. The DHL delivery driver openen our mailbox with force (without key) and pushed the Parcel inside. This damaged parcel and mailbox. In our instructions we asked to delivery the following day. Also that parcels can be left in the shed in the hall
Reply from www.foto-erhardt.com
Thank you very much for your positive review. We are pleased that you were satisfied with the speed, packaging and price. We regret the issue with the local DHL delivery and the resulting damage; unfortunately, we have no direct influence on the delivery driver’s handling, but we will gladly take your feedback into account.
Foto Erhardt Team
Verified
Insta360 ONE RS 1 inch edition
I recently purchased the Insta360 ONE RS 1-Inch Edition and the experience was very positive. The website is clearly tailored for those seeking pure technical quality, and the product arrived in excellent condition.
Logistics: The order was placed on a Wednesday and delivered the following Wednesday (8 calendar days to Portugal). This is a very acceptable timeframe for international shipping.
Packaging: The product was well protected, which is crucial to ensure the integrity of the Leica optics and the sensor, keeping them free from any transport vibration or dust.
Verdict: I highly recommend Foto Erhardt for their reliability and the care they take with high-end photographic equipment
Reply from www.foto-erhardt.com
Thank you for sharing your positive experience with Foto Erhardt. We are pleased to hear that our commitment to quality and careful packaging met your expectations, ensuring the safe arrival of your Insta360 ONE RS 1-Inch Edition. Your recommendation is greatly appreciated, and we look forward to serving you again.
Your Foto Erhardt Customer Service Team
Verified
Clarity and response is very good. Got my lens pretty fast for an abroad border service. All in all i'm satisfied, i promise i will also take you in considerating for a new purchase in the future. If there is something wrong with my lens, you're not that far away also ( Munster/Osnabruck) so bring it service no problem either.
Reply from www.foto-erhardt.com
Thank you for your positive feedback. We are very pleased that you were satisfied with the clarity of our communication and the quick delivery of your lens. It is especially nice to hear that you would consider us again for a future purchase.
Foto Erhardt Team
Verified
Profesionální přístup, rychlost,ochota. Jen mne mrzí, že v České republice nebyl nikdo schopný zajistit mi mnou požadovaný produkt.A mimochodem,lupa je skvělá a slouží k naprosté spokojenosti.
Takže za mne oba palce nahoru.
Ať se vám daří a hezký den.
Reply from www.foto-erhardt.com
Dear Customer,
Thank you for your kind words and positive feedback.
Your Foto Erhardt Customer Service Team
Verified
Vendedor de confianza. Buenos precios y ofertas periódicas. He comprado varios equipos y se han recibido rápido por DHL, bien embalados y ningún problema. Gastos de envío bajos. Buena comunicación. Desde España, recomiendo a este vendedor.
Reply from www.foto-erhardt.com
Thank you very much for your positive review. We are pleased that you find us reliable and are satisfied with our services..
Foto Erhardt Team
Verified
Mi sono trovato davvero benissimo, ho già ordinato due volte e l' ultimo prodotto era un treppiede Gitzo molto costoso quindi mi sono fidato ed ho fatto bene perché il prodotto è perfetto, imballato benissimo in condizioni perfette. L' unica cosa per migliorare ancora che mi può venire in mente e la velocità della spedizione che comunque va bene.
Reply from www.foto-erhardt.com
Dear Customer,
Thank you for your excellent feedback regarding your recent purchases at Foto Erhardt. We are delighted to hear that you found the Gitzo tripod to be well-packaged. Your trust in us is greatly valued. We also appreciate your suggestion about shipping speed and will consider it to enhance our service further.
Your Foto Erhardt Customer Service Team
Verified
Very happy with the purchase, excellent customer service and great pricing. Quick delivery to Ireland and my lens was packaged exceptionally well. Would certainly recommend Foto Erhardt very highly to others and I'll definitely will be purchasing again.
Reply from www.foto-erhardt.com
Thank you for your kind words and positive feedback. We are delighted that your lens arrived quickly and safely and truly appreciate your recommendation. We look forward to serving you again in the future.
Your Foto Erhardt Customer Service Team
Verified
I live on Menorca, a small island in Spain. So often it is difficult to buy online or it takes ages for the products to arrive. But the delivery of photos Erhardt was super quick and in just a few days I had my new lense! PERFECT service, I am VERY happy!
Reply from www.foto-erhardt.com
Thank you very much for your kind words. We are delighted to hear that your new lens arrived quickly and that you are very satisfied with our service.
Your Foto Erhardt Customer Service Team
Verified
Pre-orderd faster shipped than expected
Pre-orderd a camera and accesoires early May this year. Was already deliverd begin June. Good communication about shipping and when camera would be deliverd. Order was complete when I received it (camera and accesoires).
Reply from www.foto-erhardt.com
Dear Customer,
Thank you for your positive feedback. We are delighted to hear that your pre-order of the camera and accessories was delivered promptly and in complete condition.
Your Foto Erhardt Customer Service Team
Verified
Disappointed with automated cancellation (Order #8311950), but long-time customer
have been a customer of Foto Erhardt and generally very satisfied with my purchases, but this time there was a major issue with customer service regarding my initial order, #8311950.
I placed an order for a drone that I urgently needed for a scheduled project. After ordering, I was asked for my VAT number, which I replied to immediately via email. Unfortunately, my email was ignored, and after 6 days, that order was abruptly cancelled without any prior warning or further notice.
As a result, I had to wait for the refund, place a brand new order, and go through unnecessary stress. Even though the second order was processed correctly and I received the drone yesterday, the mistake with the first order caused a lot of friction and delays for my business. I hope they improve their email response times to avoid this happening to other professionals.
Reply from www.foto-erhardt.com
Dear Customer,
thank you for your long-standing trust in Foto Erhardt and for taking the time to share your detailed feedback. We sincerely regret the inconvenience caused by the cancellation of your original order and understand how frustrating this situation must have been, especially given the urgency of your project.
We are pleased that your second order was processed successfully and reached you safely. At the same time, we fully understand your criticism regarding the delayed email handling and the lack of communication before the cancellation. Your feedback is very valuable to us and will be forwarded internally to help improve our processes and response times in the future.
If you would like to discuss the matter further, please feel free to contact our customer service at info@foto-erhardt.de or by phone at +49 5404 9633-96 (Mon–Fri 10am–4pm).
Verified
Great selection & value
I’ve ordered from Foto Erhardt quite a few times because I always find exactly what I need. Since I’m in Ireland, the prices here are about 5–20% higher than in Germany, so Erhards really offers a fantastic selection and great value!
Reply from www.foto-erhardt.com
Thank you for your continued trust in Foto Erhardt. We are delighted to hear that our wide selection and great value meet your needs, even across borders. Providing excellent products and service to all our customers is a priority for Foto Erhardt, and your kind words are truly appreciated.
Your Foto Erhardt Customer Service Team
Verified
Cannot fault my order. Excellent service!
Quick order processing and delivery with detailed tracking. Items received in good condition and as described. No fake brands or surprises upon opening parcel. Well packaged without any damage. Good prices compared to elsewhere in Europe.
Reply from www.foto-erhardt.com
Thank you for your positive feedback regarding your recent experience with Foto Erhardt. We are delighted to hear that the order processing, delivery, and product condition met your expectations.
Your Foto Erhardt Customer Service Team
Verified
I have been buying these albums since Iived in Holland in the 1980’s
I have been buying these albums since I lived in Holland in the 1980’s!! You are the only people who produce large albums with BLACK pages which I prefer. I now have 18!!!! They arrived very well packed thank you.
Reply from www.foto-erhardt.com
Thank you for your longstanding trust in Foto Erhardt and for choosing our albums with black pages over the years. We are delighted to hear that your 18 albums arrived safely and that you appreciate the unique quality we offer. It is our pleasure to continue providing products that meet your preferences.
Your Foto Erhardt Customer Service Team
Verified
I am very happy with all my purchases from Foto Erhardt. Excellent Customer Service when ever I changed the order. I will continue to buy from Foto Erhardt and recommend them to my camera club friends. Thank You.
Reply from www.foto-erhardt.com
Thank you very much for your kind words and continued trust in Foto Erhardt. We are delighted to hear that our customer service met your expectations and that you are pleased with your purchases. Your recommendation to your camera club friends is greatly appreciated.
Your Foto Erhardt Customer Service Team
Verified
Why does delivery outside of Germany but within the EU take such a long time and why is it so much more expensive than within the country? The parcel seemed to stand still for two days at one point. Finland is not that much farther away than Southern Germany is from the Northern part of the country. Anyway everything went fine and I’m happy with the product.
Reply from www.foto-erhardt.com
Thank you for your feedback and for choosing Foto Erhardt. We appreciate your understanding regarding the delivery times and costs for shipments within the EU. We continuously strive to improve our logistics to ensure the best possible service. We are pleased to hear that you are happy with your product.
Your Foto Erhardt Customer Service Team
Verified
Products excellent and as described. The torch I ordered was evidently older stock because the included batteries had leaked and were past the use-by date by about 2 years, but the product itself was otherwise in new, undamaged condition.
Reply from www.foto-erhardt.com
Thank you very much for your positive review. We are pleased that the products were as described. We regret that the included batteries were no longer in proper condition and would be happy to review this further if you send us the details at info@foto-erhardt.de.
Your Foto Erhardt Customer Service Team
Verified
Shipping should be free and bad customer support
Products it's good and original. Shipping to Portugal should be free above a certain amount. €15 is still a lot of money and not even next day delivery (after processing). Terrible customer supper, never had an answer when I sended email in English ou German.
Reply from www.foto-erhardt.com
Thank you for sharing your experience with Foto Erhardt. We are pleased to hear that you found our products to be of good quality and original. Your feedback regarding shipping fees and delivery speed is greatly appreciated, and we continually strive to improve our services. We hope to better meet your expectations in the future.
Your Foto Erhardt Customer Service Team
Verified
Great service and store! I bought in the past, I did it again and I’ll do it in the future. Buy with confidence, highly professional service and prompt assistance by the customer care.
Reply from www.foto-erhardt.com
Thank you for your kind words and continued trust in Foto Erhardt. We take great pride in providing professional service and prompt assistance to ensure a great shopping experience.
Your Foto Erhardt Customer Service Team
Verified
Awesome stuff
Honestly, really good quality goods, I bought some analogue cameras and they are in near mint condition. They work wonderfully as well and were surprisingly affordable. The lenses that came with, are incredible as well
Reply from www.foto-erhardt.com
Thank you very much for your positive feedback. We are delighted to hear that you are so pleased with the quality of the analogue cameras, their condition, and the lenses included. It is great to know that everything works wonderfully and met your expectations at a fair price.
Foto Erhardt Team
