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Review summary
Customers consistently praise the fast and reliable delivery, with prompt shipping and well-packaged items often exceeding expectations. Customer service is widely regarded as friendly, competent, responsive, and helpful, with many highlighting positive interactions and effective problem-solving. The wide selection of products, including hard-to-find and specialized items, is seen as a major advantage. Many customers appreciate the competitive or fair prices, discounts, and overall good value for money. The returns and refund process is generally described as smooth and uncomplicated. Most are pleased with the quality and condition of products, often noting flawless items and careful packaging. The website is often described as clear, informative, and easy to navigate. Personalized, knowledgeable advice—both in-store and online—is frequently praised, with staff described as competent, honest, patient, and passionate. Several customers mention that return shipping is at the customer's expense. A few also report confusion with the checkout or voucher process on the website.
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How Trusted Shops prevents fake reviewsReviewswww.foto-erhardt.com
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Cross-market review
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Cross-market review
DDoptics Nighthawk 8x56
A very good binocular, arrived the next day with premium shipping (ordered in the morning). It was a customer return, so I got it at a bit of a discount, which is why I decided to go for the higher-quality binocular and I regret it exactly 0.00%! Simply a top device, was like new, probably just briefly unpacked and sent back by the previous customer. Thank you! :P Top device! Top brand! Top seller!
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DJI Mavic 4 Pro ordered – completely satisfied
I ordered my DJI Mavic 4 Pro from Foto Erhardt and am really very satisfied with the entire process. From ordering to delivery, everything went quickly, smoothly, and absolutely reliably. The drone arrived safely and neatly packaged and, of course, exactly as one would expect from an order in this price range.
I particularly appreciated the overall professional and trustworthy impression. At no point did it feel like anything was left to chance. This is exactly how online retail should work.
I would order from Foto Erhardt again at any time and can recommend the shop without reservation. Thank you for the smooth transaction!
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Reply from www.foto-erhardt.de
Thank you very much for your detailed and positive review. We are very pleased that you are satisfied. Thank you for your trust and recommendation. We look forward to welcoming you back in the future.
Foto Erhardt Team
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Good Product Description
Good, understandable, and relevant product description. Good suggestions for necessary accessories.
One point of criticism: "Paul", the sales AI, claimed that the USB cable for charging was included with the camera (Sony Alpha 6700). But that's not true! (I had asked if the charging device was included with the camera.)
Maybe you should highlight truly important accessories more clearly. Especially filters to protect the lens. A matter of taste, a suggestion.
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Reply from www.foto-erhardt.de
Thank you very much for your detailed and positive review. We are pleased that you are satisfied. We gladly take your note about our AI assistant's information and the marking of important accessories.
Foto Erhardt Team
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For every compliment
I am really, really satisfied with the service provided. The delivery was made in a very short time, which pleasantly surprised me. Carefully packaged and protected considering that it is a sensitive and fragile product. Also, the super fast response to my inquiries via email testifies to great professionalism and care for the customer. The price was extremely fair compared to other providers. Every recommendation.
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I had chosen a camera and alre…
I had chosen a camera and had bought several times from Foto Erhardt. Unfortunately, the camera was not for me. I also had email contact and received advice. Return and refund were flawless. However, you have to pay for the return yourself. Due to higher insurance, it was €14.95. This should be noted. With other large retailers, the return is free. Nevertheless, this does not change the 5-star rating because the delivery was with me the next day (€4.50) and the goods were flawless.
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Everything's Top Class at Foto Ehrhard!
I have been a loyal customer at Foto Ehrhardt for 15 years and have never been disappointed: Expertise, selection, pricing, and service have always been excellent there. Even with my last orders - a magnifying glass and a camera lens - there was nothing to complain about. Therefore: A clear recommendation and happy to return anytime - you won't find anything offered here that isn't of good quality and long-lasting. Additionally, the proximity to my hometown - what more could you ask for? Keep it up!
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The drones were delivered in top condition! Unfortunately, there were problems with the order! My account has a transfer limit of 400€. Therefore, the money was not released! I changed that and ordered a new drone! Now PayPal has pre-financed the first drone without asking, and Foto Erhardt delivered 2 drones to me! Understandable, but what should I do with two drones? I hope Foto Erhardt takes back the originally packaged drone I returned, and I get the money back!\nI'm sorry that such chaos has arisen!
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Simple Order
Simple order. Fast shipping of the goods.
Pentax Papilio 3 6.5x21WR binoculars arrived in good condition. The product itself is completely convincing. It is used by me (who would have thought with that product title) for entomological observation. However, it is just as usable at a distance, ...at least when you are aware that the magnification is naturally not that high. But that was a conscious decision.
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Everything's great!
The battery was ordered by me due to a false voltage specification by an apprentice. But that's what learning years are for. And as the saying goes: "Whoever is without fault, cast the first shot glass" or something like that.
The refund went smoothly and was already in the account after 5 days (including postal time).
If I need anything regarding photo or film again, I will gladly go back to Foto Erhardt.
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Films for Instax Mini 9
We were looking for films for the Instax Mini 9 and were made aware of Foto Erhardt through Idealo. They had some in stock and were significantly cheaper than, for example, on Amazon and others.
Additionally, we ordered photo corners, which were also cheaper than from other providers.
The ordering process was easy and straightforward, and the delivery time was excellent 👍🏻
Everything arrived in one package and very quickly. We are thrilled and can only recommend this online shop from Foto Erhardt.
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Top Selection. Fast Shipping.
Rescue before the vacation – lightning-fast shipping and great selection!
A big shout-out to Foto Erhardt for the extremely fast delivery! Anyone who spontaneously decides on binoculars just before a vacation is often under time pressure – the major shipping companies were not an option here. Foto Erhardt, on the other hand, delivered promptly. The range also absolutely convinced me: From entry-level models to professional equipment, everything needed for the hiking vacation is available. The various payment options offered perfectly complement the great service. Absolutely recommendable!
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Review of Foto Erhardt:
It was a good deal, and the shipping was very fast. There were no other interactions, so I am satisfied.
Review of the product:
The product, a Zeiss Secacam 7, had some initial difficulties (synchronization of the app with the cam took 2 days, Zeiss's support is unreachable even during business hours, phone calls go unanswered). The product is good, the support is more than disappointing.
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I have had the tripod for 1 week now and am thrilled!
It is very stable and reliable.
Even when fully extended to its full height, it stood super stable!
For the smartphone holder, I had to tighten the main plate's mounting screw more because the adapter wobbled a bit. But that was very easy.
I use it for my Samsung Galaxy S24 Ultra and my phone fits great in the smartphone holder. The Samsung Galaxy S26 Ultra and the Samsung Galaxy Fold 8 Ultra also fit wonderfully.
Thanks to the tripod, the close-ups of insects are no longer easily blurred!
Thank you very much!
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Super fast and everything top
The DJI drone bundle (Fly More Combo, extra controller, microSD card, power supply, and spare parts) was needed at very short notice and was therefore ordered with the "Premium shipping for €4.90" option. The delivery took place as promised directly the next business day and arrived the following day. Everything else was top-notch as usual. Thus, I can also confirm in the year 2026 that Foto Erhardt has maintained its renowned and proven quality!
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Ordered a flash unit and returned it without any issues! I quickly decided on a different one. The refund for the return came promptly! The highlight of the second order: I forgot to apply a 15% discount code! I emailed Foto Erhardt about it and it was immediately applied! Just great and thank you for that! Note for a return: it is at your own cost, which is understandable and wouldn't deter me from ordering from Foto Erhardt again!
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Gladly Again
Unfortunately, the item I was looking for was not available in the store.
I declined the friendly offer to order it, as I was traveling through and could not foresee when I could pick it up.
Therefore, I ordered it online and received it after a few days, despite delivery difficulties.
Overall, great service.
The icing on the cake was that I requested an invoice remake for an item purchased in-store and received it within a few hours on a Saturday. It doesn't get any better.
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Ordered a flash unit from Godox and received it immediately. After further research, I decided on a different flash unit from Godox. The V1 MID C was a good exchange. After my return, Foto Erhardt promptly refunded my money. However, one must be aware that returns are at their own expense. I was aware of this beforehand and I find it fair, as Foto Erhardt also incurs costs when shipping. I would continue to order here!
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The mass of vouchers was flawlessly converted into the invoice. It would have been easier if you could define the voucher amount yourself in the shop, as you can only enter one voucher at the checkout in the shop. Alternatively, it could be changed so that you can redeem any number of vouchers, especially for higher-priced products. However, customer service solved the problem.
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I am satisfied
Except for the strange shipping promises. With premium shipping, everything goes faster, unfortunately, that's not quite true. The only thing is that the package is maybe brought to the postal office sooner. My two orders arrived normally. You can save the 4.90€. Now, about the goods, everything was flawless. The packages arrived well packaged. It's probably not the last order at Foto Erhardt.
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I have a Sony Alpha 7C II with Full-…
I bought a Sony Alpha 7C II with a full-frame lens and all the accessories from Foto Erhardt and am completely satisfied. I particularly want to highlight the excellent customer service.
I had a small problem with charging the batteries using the external Sony dual charging station. Thanks to the quick, professional, and customer-focused actions of the Foto Erhardt team, the issue was resolved in no time.
Many thanks to the entire team for the outstanding service! I can recommend Foto Erhardt to anyone who values competent advice, fair prices, and first-class customer service. Anyone looking to buy a camera or high-quality photo accessories is in good hands with Foto Erhardt.
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Verified Reviews
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4.74
Excellent802 total reviews533 reviews in the last 12 months
Contact
www.foto-erhardt.com
- +495404963396
- www.foto-erhardt.com
- info@foto-erhardt.de
- Westerkappeln, DEU
About
www.foto-erhardt.com
Foto Erhardt is one of the largest specialist photo, video and electronics retailers in Germany and offers not only a comprehensive range of products in its stores, but also an outstanding online shop...
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