holzkern.com/en-gb
Reviews:

388 total reviews   388 reviews in the last 12 months

Review summary

Customers consistently praise the high quality and craftsmanship of the products, as well as the unique designs and materials, with many citing these as reasons for recommending the brand. The beautiful and thoughtful packaging, especially the wooden boxes, enhances the gifting and unboxing experience. Delivery is frequently fast and reliable. Many also appreciate the fit of bracelets and watches, particularly the inclusion of extra links and tools, and find the website and ordering process straightforward and user-friendly. Customer service is often described as helpful and responsive. Some customers note occasional defects or durability concerns with the products. A few experienced delivery delays or issues with missed time slots. While the adjustment process for bracelets and watches is appreciated, some find it tricky or wish for more sizing options. Additionally, some reviewers express frustration with slow or unclear communication from customer service and limited contact options.

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Reviewsholzkern.com/en-gb

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Community member 
1 Reviews
 Verified

A beautiful timepiece.

Brought a beautiful olive wood watch. Light to wear and excellent time keeper. The watch came with a couple of extra wooden strap links and the tools to adjust the strap. I needed to remove two links, but decided to take it for professional attention at a jewelers; the jeweler said it was one of the nicest watches he has seen. Delivery was quick, with all taxes sorted by Holzkern. The watch comes in it's own wooden keepsake box with a cork lined pillow. Definitely worth the money. I'm saving for another one. If you like wood, excellent craftsmanship and a watch that is not only beautiful and stylish, whilst being practical, then Holzkern can probably offer you a watch to suit your tastes and you'll not be disappointed.
Community member 
1 Reviews
 Verified

Quality from the Nature

I rarely leave reviews, but this brand is worth it! I am very picky, especially when it comes to fashion and jewelry, but Holzkern combines quality from nature with beautiful designs. I am more attracted to the men's collection and would like to see more similar designs in the women's collection. I haven't bought anything for myself yet, but I ordered two birthday gifts for my brother and my mother. They both loved them and wear their Holzkern items every day! I definitely recommend the brand! Thank you Holzkern for the wonderful experience and your mission!
Community member 
1 Reviews
 Verified

More info needed alongside the delivery

Beautiful product, top notch quality, no regrets and get compliments a lot. In future please give instructions on how to use and maintain the item inside the box rather than having to hunt online. Also be nice to include a nice souvenir style certificate of what I bought. The one I bought was limited edition and now it's not on the website anymore one forgotten all the nice details about what it was made of etc. be nice to have an official keepsake to go with the item. Thanks!
Community member 
1 Reviews
 Verified

Amazing quality

Got a watch and strap and replacement bracelet. I didn't like the bracelet on the watch so I got another one to use. When delivered I got a jewler to fit it but unfortunately they couldn't. I contacted holzkern and they advised me to send it back and they would fit it. Which was done without any hassle and promptly. The service was excellent and great communication. Great quality watch and looks amazing. Would recommend an amazing company and quality workmanship.
Community member 
1 Reviews
 Verified
The watch I purchased for my husbands birthday is absolutely stunning. The quality is excellent, it looks even better in person, and the delivery was quick and efficient. It has already become a very special keepsake for him. The reason I've deducted one star is due to the lack of communication regarding engraving. I sent a message with my order asking whether the watch could be engraved before dispatch, as I wanted to include a personal message from Paul's mum. Unfortunately, I never received a response. As the back of the watch is quite delicate, we've since been advised that engraving it elsewhere isn't possible without risking damage. It's disappointing because it would have made an already beautiful gift even more meaningful. Overall, the product itself is fantastic and I'm very pleased with the quality, but better customer communication would have made the experience perfect.
Community member 
1 Reviews
 Verified

Superb Quality and Unusual Watches

Ordered a watch for my husband's birthday [Thicket model]. I bought him a bracelet last year and as this was superb quality, hubby wanted a watch. The items are brilliantly packaged in wooden boxes and instructions to set watch up / adjust strap are online and very easy to follow. Both the bracelet and watch are admired and we're often asked where we purchased. Definitely highly recommend ordering from Holzkern.
Community member 
1 Reviews
 Verified

Unique!

I am so pleased that I found Holzkern on the internet. Everything was delivered on time with great communication. The bandlet which I purchased was beautifully presented and real quality. You can immediately tell that every bit of care has gone in to making this and it is not surprising that people have already commented on it. Very very pleased and will definitely buy from Holzkern again.
Community member 
1 Reviews
 Verified

Nice product, poorly packaged.

Bought a necklace and bracelet as a gift for my wife and although the products were as expected- both pretty and unique- the shipping packaging has room for improvement. Products were packaged in small wooden boxes with magnetised lids then placed into a much bigger box with paper padding to fill out the bigger box. Unfortunately, during shipping, the lid had come off the necklace box and the necklace was just loose inside the big box, free to rattle around with any movement. Obviously, I was a little dismayed at the lack of care and attention taken for such a relatively expensive and delicate item. Can see no real damage to the necklace but is not what I expect to receive when spending significant money on a special gift. Disappointed that, for such a nice product, more care wasn’t taken. A relatively simple solution needed to not spoil the experience of buying from Holzkern again. In fact, I already have another purchase yet to be delivered from Holzkern. Fingers crossed the item stays in its box!

Reply from holzkern.com/en-gb

Hello David, We’re sorry that we didn't meet your expectations here. However, we would like to thank you for your honest feedback in this regard. We are doing our best to further develop our brand, products and website. To do this, it is important to take our customers' perceptions seriously, which is why we have now forwarded your feedback to the relevant department. Kind regards, The Holzkern-Team
Community member 
1 Reviews
 Verified
The Brachlet is perfect for a man and not the conventional type being extremely well made and excellent quality. It was a Gift from my long term partner of my choosing. Unfortunately it still remains in the box actually not woorn as yet as have been in hospital for some weeks. I am sure it will really suit the type of man i am !!!
Community member 
1 Reviews
 Verified
My watch arrived very quickly and was very well packaged. Once opened the watch is really lovely and feels good quality. The strap was a little small for me but spare links and the tools to fix these were enclosed in the box which was appreciated. Once an extra link was added the watch is perfect, can’t wait to wear it now.
Community member 
1 Reviews
 Verified

Walnut and rose gold bandlet

Bought the walnut and rose gold bandlet and I'm really happy with it. It arrived within a week in a wooden display box. Within this are some small screwdrivers and extra links so you can adjust the bandlet as required. I removed a link which was easy to do to get the perfect fit. Would definitely recommend.
Community member 
1 Reviews
 Verified

Great, unique product

I’ve bought many products from Holzkern and love them all. Amazing unique products. The service is great as well and postage speed is just impeccable. What could you do better? The necklace clasp. It’s one of the hardest clasps to deal with. It makes you look for another option before reaching for the holzkern necklace.
Community member 
1 Reviews
 Verified

A great buy if you like things which are different from the norm.

I love the uniqueness and style that my watch has. The range of colour combinations was excellent and though my strap had a defect I was impressed by the level of service I received to replace it. The price means I wear it as an everyday watch. I would buy from this company again and recommend them to friends and family.
Community member 
1 Reviews
 Verified
Great quality and value for money. Purchased bracelets for both husband and son as gifts which they are delighted with. Husband doesnt normally wear jewellery other than wedding band but has worn his regularly. Would recomend this company for both great customer service and quality of goods.
Community member 
1 Reviews
 Verified
I've become a loyal customer of the online shop, as I love the natural designs and the quality is spot on! I've also had experience with contacting customer service after I lost some of the extra bits of a watch band, and they were incredibly helpful. I'll definitely keep buying.
Community member 
1 Reviews
 Verified
Beautifully presented the box is a lovely addition before opening it up to reveal the gem itself. The watch is absolutely what I was looking for. I will be buying from this company again. It makes you feel like you a very personal customer. With regular updates about delivery
Community member 
1 Reviews
 Verified
I really like the watch, overall, however it would be worth an extra star if there was a different catch. The one on it is very fiddly for someone who is disabled. For instance I have arthritis in all joints and it takes a while to get it both fastened and open again.
Community member 
1 Reviews
 Verified
Style of bracelet was just like I was looking for and had the type of latch my husband likes. Local jeweller only carried the hook and eye type of latch and was advised that I would only find the fold over latch in a second hand shop - so glad they were wrong!!
Community member 
1 Reviews
 Verified
Product quality was excellent. The only thing I would like to see is more information on the watch movements on the website, as the lack thereof is the reason I bought a cheaper quartz watch rather than the more expensive and my preferred automatic watches.
Community member 
1 Reviews
 Verified
Have ordered twice now & each item absolutely top quality. Wide selection of products. Great prompt delivery service. I am extremely happy with my watch & men’s bracelet & will def purchase in the future. Fantastic & unique appearance, sustainable

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