Review summary
Customers consistently praise the craftsmanship, beauty, and function of the clocks, expressing satisfaction and joy with their purchases. Many also appreciate the clear setup instructions and ease of installation, which make the process straightforward. Delivery speed and secure packaging are often highlighted positively, and interactions with customer support are largely prompt and helpful. Most customers are pleased with the clock's cuckoo sound and shutoff features. Some areas for improvement include occasional delays in delivery and sporadic disappointment with customer support communication. There are also recurring concerns about unexpected customs charges and insufficient upfront information regarding these fees for international orders. A few customers have noted disappointment or malfunction with the cuckoo sound or shutoff features.
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Verified
Our KA 1675 Hekas cuckoo clock arrived after approximately 3 weeks. We were very excited to open our package and see the amazing detail of our clock. The instructions were clear and easy. Setting up the clock and making adjustments is quite simple. The admin were very quick to respond to any questions I had. Now that I have my clock set up and time set precisely we couldn’t be happier with the product. Very happy to bring a piece of Germany to our home.
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The customer service reps did an excellent job.
I had issues with USA customs - package had been opened and items were missing.
However, Cuckoo Clocks representatives sent replacement parts in a timely manner.
Missing: weights, fishing pole, 1 tree
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24 hrs clock
The 24hr clock is great for a bedroom. Excellent craftsmanship, beautiful piece of art. Reminds one of the black forest, and now I have a piece of the forest in my home. The shipping cost is reasonable and tariffs covered. Highly recommended for those who appreciate fine clocks.
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Long deliver time....
The clock was, finally, delivered which is good. Other good experiences were the prompt replies to my concerns regarding the build of the clock and the shutoff feature.
However, the web site indicated 4 weeks for delivery world wide when the clock didn't ship for 4 weeks and it arrived right on the 8 week mark. The web site has since corrected the shipping time to reflect 6 weeks. Again though, the emails I sent expressing my concerns with the delay were all answered rapidly, courteously, professionally, and with patience.
Were I to order another clock through your store I would not expect to get it for at least 2 months and would order it accordingly; as it was the clock didn't get here for Christmas.
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Trenkle 1-day clock …
I had the exact same Trenkle 1-day clock for 15 years that broke down recently. However, the recent purchase do not provide the same complete 2 tone "CUC--KOO" sound, usually only hear the super short "Cucku". Was satisfied to be able to own another Trenkle. Thank you.
Verified
The clock is so beautiful and works perfectly. It was packaged with great care-and l couldn't have asked for better. I was annoyed by the unexpected charges by UK customs, but that's not the sellers problem. Maybe the customs payments should've been made clearer, but l should've checked.
Thankyou for the most beautiful product l have bought in years!
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Very big help in reconditioning an old clock.
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Love the sound it's not at all annoyingly, taken a few goes to align as was ok then started only striking 3/& 4s but restarted again and now ok we had moved it from it's original position to another Room
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£50 Customs Charges to UK NOT INCLUDED!
Once again I received a beautiful hand crafted cuckoo clock, which works perfectly and has a resonant chime..
BUT, BUT, BUT there is no mention on the website that UK customers have to pay an extra £50 customs charge before receiving the clock. Even though SCOTLAND voted to remain part of the EU, we are being punished, for being part of the xenophobic, racist and fascistic UK, as WE have not yet regained our INDEPENDENCE!
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Very responsive shipping!
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EN 622 Q Quartz Cuckoo Clock 5-leaves, bird EN 622 Q
I got this clock for my wife and she loves it. It's well made and is the perfect size and shape for us. We also like sounds of the cuckoo and that it is quiet after dark. The only issue I had was that it took about a month to get it (dealing with customs at Fedex).
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Beautifully crafted! It was a Christmas gift for my husband after traveling to Germany several times. He loves it and we can’t wait to finish building to hang it up❤️
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Keep a person up to date when clock is shipped
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Easy to navigate/great communication/wasn't the first site tbat comes up, but I liked the name of the site and the information on the site
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Fast delivery, very well packed, lovely clock
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Expected the cuckoo bird to come out amd cuckoo..very disappointing