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Review summary
Customers widely praised the craftsmanship, beauty, and quality of the clocks. Many highlighted fast, secure, or reliable shipping. Customer service was frequently described as excellent, responsive, and helpful. Many customers found the setup instructions clear and the setup process easy. Most customers enjoyed the cuckoo sound. A few customers expressed disappointment with product features or missing elements. Some experienced delays or issues with delivery timelines. A few users noted lack of support or slow responses from customer service. Several customers expressed frustration with unexpected customs charges or lack of clarity regarding additional fees for international orders. Some occasionally noted minor challenges aligning or adjusting the clock, and a few were disappointed by the sound quality or specific features.
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How Trusted Shops prevents fake reviewsReviewsCuckooclocks.com
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Verified
Our KA 1675 Hekas cuckoo clock arrived after approximately 3 weeks. We were very excited to open our package and see the amazing detail of our clock. The instructions were clear and easy. Setting up the clock and making adjustments is quite simple. The admin were very quick to respond to any questions I had. Now that I have my clock set up and time set precisely we couldn’t be happier with the product. Very happy to bring a piece of Germany to our home.
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Excellent selection of clocks at fair prices. I love the videos from the company owners and workshops. Our clock arrived in a reasonable amount of time and in perfect condition. We are so happy with it! It’s beautiful and brings joy to our lives.
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The customer service reps did an excellent job.
I had issues with USA customs - package had been opened and items were missing.
However, Cuckoo Clocks representatives sent replacement parts in a timely manner.
Missing: weights, fishing pole, 1 tree
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24 hrs clock
The 24hr clock is great for a bedroom. Excellent craftsmanship, beautiful piece of art. Reminds one of the black forest, and now I have a piece of the forest in my home. The shipping cost is reasonable and tariffs covered. Highly recommended for those who appreciate fine clocks.
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Products were packaged appropriately so they arrived in perfect shape. Fairly quick shipping. Very happy with my new cuckoo clocks.
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Long deliver time....
The clock was, finally, delivered which is good. Other good experiences were the prompt replies to my concerns regarding the build of the clock and the shutoff feature.
However, the web site indicated 4 weeks for delivery world wide when the clock didn't ship for 4 weeks and it arrived right on the 8 week mark. The web site has since corrected the shipping time to reflect 6 weeks. Again though, the emails I sent expressing my concerns with the delay were all answered rapidly, courteously, professionally, and with patience.
Were I to order another clock through your store I would not expect to get it for at least 2 months and would order it accordingly; as it was the clock didn't get here for Christmas.
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First class comunication and excellent service 5 star rating all day long ,a big thankyou
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The clock is so beautiful and works perfectly. It was packaged with great care-and l couldn't have asked for better. I was annoyed by the unexpected charges by UK customs, but that's not the sellers problem. Maybe the customs payments should've been made clearer, but l should've checked.
Thankyou for the most beautiful product l have bought in years!
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Trenkle 1-day clock …
I had the exact same Trenkle 1-day clock for 15 years that broke down recently. However, the recent purchase do not provide the same complete 2 tone "CUC--KOO" sound, usually only hear the super short "Cucku". Was satisfied to be able to own another Trenkle. Thank you.
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Very big help in reconditioning an old clock.
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Love the sound it's not at all annoyingly, taken a few goes to align as was ok then started only striking 3/& 4s but restarted again and now ok we had moved it from it's original position to another Room
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£50 Customs Charges to UK NOT INCLUDED!
Once again I received a beautiful hand crafted cuckoo clock, which works perfectly and has a resonant chime..
BUT, BUT, BUT there is no mention on the website that UK customers have to pay an extra £50 customs charge before receiving the clock. Even though SCOTLAND voted to remain part of the EU, we are being punished, for being part of the xenophobic, racist and fascistic UK, as WE have not yet regained our INDEPENDENCE!
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Very responsive shipping!
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EN 622 Q Quartz Cuckoo Clock 5-leaves, bird EN 622 Q
I got this clock for my wife and she loves it. It's well made and is the perfect size and shape for us. We also like sounds of the cuckoo and that it is quiet after dark. The only issue I had was that it took about a month to get it (dealing with customs at Fedex).
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Cuckooclocks.com
- +49772277154
- www.cuckooclocks.com
- post@cuckooclocks.com
- Schönwald, DEU
About
Cuckooclocks.com
CuckooClocks.com supplies a wide range of original black forest Cuckoo Clocks. The company is one of the premier manufacturers of cuckoo clocks and offers a worldwide delivery service.
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