Review summary
Many customers praise the fast shipment, high product quality—highlighting durability and appearance—and the careful, protective packaging. Good or fair pricing is frequently mentioned as a positive aspect, and customers often appreciate clear updates and responsive communication. Additionally, most customers who had issues found complaint resolution to be quick and satisfactory. However, there are reports of delivery delays from a notable minority, and some customers were disappointed with the product quality. Several reviews highlight inadequate or poor packaging that led to damage, and communication is sometimes described as slow, absent, or unclear. A few customers also experienced unsatisfactory complaint resolution.
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How Trusted Shops prevents fake reviewsReviewsKotarbau.sk
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Cross-market review
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Cross-market review
Cash on Delivery
Hello. I liked that you ship goods to the Czech Republic with the option of cash on delivery. If you ask what could be improved, then your form in Czech did not contain the word: „cash on delivery” or the phrase: „payment by cash on delivery”. If it were clearly stated there, your form would be more understandable to Czechs who are accustomed to these payment terms (it is immediately clear what it's about). Thank you and I wish you much success. Have a nice day. Voběrek
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Reply from Kotarbau.cz
Hello, Mr. Voběrek, thank you for the kind message and specific feedback. We will add the term „payment by cash on delivery” to the Czech version of our online store so that the payment method is clear and understandable. Thank you for your wishes and we wish you a nice day as well!
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Product and excellent experience
The products arrived very quickly, considering they came directly from the manufacturer, the packaging was impeccable given that they were ceramic products, and the products themselves are as expected, well-finished, and of high quality, exactly what I wanted and needed.
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Reply from Kotarbau.ro
Thank you for the detailed review! We are glad that the ceramic products arrived quickly and well-protected, and that the quality and finishes meet expectations. It's a joy to know you found exactly what you wanted and needed.
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Cross-market review
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Birdhouse
It's cute and our chickadees like it. It would be somewhat better if it were built a little deeper and had a ledge or a shelf that extends beyond the footprint of the house so that the birds have a landing strip and a place to perch to catch the seeds.
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Reply from Kotarbau.ro
We are glad that you like the feeder and that the chickadees use it! Thank you for the concrete suggestions: greater depth and a small exterior shelf could make access to seeds more convenient for the birds. We appreciate you sharing your observations from its use.
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I was very satisfied with the received products. Their quality is excellent, and attention to detail demonstrates professionalism and seriousness. The products were made with great care and competence, and the final result exceeded my expectations. I highly recommend them! The order arrived within 2 weeks of placement, perhaps you can manage to send them quicker next time.
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Reply from Kotarbau.ro
Thank you for your appreciation and recommendation! We are glad to hear that you were satisfied with the quality of the products and that they exceeded your expectations. We place great importance on quality and attention to detail, and such opinions motivate us to maintain our high standards.
Thank you also for your remark regarding delivery time. We are constantly working on optimizing logistical processes and hope that the next order will reach you even faster. We look forward to your future purchases!
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Cross-market review
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I ordered, it arrived and took my breath away.
Crafted with skill, perfectly shaped.
In two days, I’m going to get sauerkraut and yippee.
Thus, I have a new friend in the kitchen.
"Zelňáček."
Many thanks and may your work succeed.
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Reply from Kotarbau.cz
Thank you very much for the kind words! We're delighted that "Zelňáček" caught your eye and found its place in the kitchen. May it serve you well, and may the first batch of cabbage turn out great!
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All Around Simply Super
Hello to the kotarbau team,
I am completely satisfied. Ordering and payment were straightforward, delivery was quick and reliable, and the quality is very high. Keep it up, I am happy to recommend you.
Best regards, Heike
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Reply from Kotarbau.de
Hello Heike, thank you very much for your kind words and recommendation! We are pleased that everything from ordering to delivery went smoothly and that you are convinced by the quality. Best regards from the entire KOTARBAU team!
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Cross-market review
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The quality of the flower pots and design…
The quality of the flower pots and the design are top-notch. It looks very good. The delivery was delayed, but it was worth the wait. The goods were very well packed, so no complaint was necessary. I definitely recommend the shop and the manufacturer. Thank you!
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Reply from Kotarbau.de
Thank you for your nice and detailed feedback. We are very pleased that you are thrilled with the quality and design of the flower pots and that they arrived safely packaged. We apologize for the delayed delivery and thank you sincerely for your patience and recommendation.
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High Quality
Regarding the quality of the products, it is superb, I can give a 10+ rating, but unfortunately, the packaging leaves something to be desired. I can send a picture in about two weeks.
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Reply from Kotarbau.ro
Thank you for the 10+ rating for the product quality! We are sorry that the packaging was not up to standard. You can send us the photo when you get a chance so we can see what was wrong and what we can improve.
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Kotarbau super
Prvé doručenie bolo neúspešné, z dôvodu Slovenskej pošty na Slovensku. Balík mi vrátili späť do Kotarbau. Obchodník mi vrátil peniaze a urobila sa nová objednávka, ktorá už išla cez SPS. V tomto prípade bolo doručenie bezproblémové. Niekedy kuriérska spoločnosť kazí meno obchodníka (čo je dôkazom aj Slovenská pošta, čo nebol len môj prípad). Obchodník KOTARBAU super.
Reply from Kotarbau.sk
Ďakujeme za milú a podrobnú recenziu. Veľmi si vážime, že ste sa podelili o svoju skúsenosť. Mrzí nás komplikácia pri prvom doručení spôsobená prepravcom, no sme radi, že sa nám situáciu podarilo vyriešiť k Vašej spokojnosti a druhé doručenie už prebehlo bez problémov. Ďakujeme aj za pochopenie a dôveru v náš obchod. Budeme sa tešiť na Vašu ďalšiu objednávku :)
Cross-market review
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The goods were damaged, probably during transport. Nonetheless, I thank the Kotarbau staff for their willingness and quick resolution of the complaint.
Koudela
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We ordered this curb because there wasn't one nearby.\nPicked up today, not yet unpacked.\nIt will definitely be satisfying - I recommend
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Reply from Kotarbau.cz
Thank you for another purchase and positive review! We are glad everything went smoothly.\n
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Cross-market review
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Excellent
They are very good, exactly what I needed. Thin enough not to trip over, but durable and go well with the parquet.
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Excellent
I was pleasantly surprised by the very good way of delivering the order, which is why the ceramic products arrived intact. Thank you.
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Reply from Kotarbau.ro
We are glad that the ceramic products arrived intact and that you appreciated the care with which they were packaged. Thank you for the kind words!
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Cross-market review
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Cross-market review
I was afraid of bad reviews and ordered the goods on cash on delivery. Everything was fine and it arrived immediately.
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Reply from Kotarbau.cz
Thank you for giving us a chance despite your initial concerns. We are pleased that everything went well and the goods arrived so quickly!
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Cross-market review
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I am satisfied with the product, what is in the picture I received, the delivery was okay. Thank you
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Reply from Kotarbau.ro
Thank you very much for the review! We hope to see you again soon! :)
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Verified
Dva krát mi prišiel prasknutý keramický kvetináč
Objednala som si keramické kvetináče, ale jeden z nich bol doručený prasknutý. Po zaslaní reklamácie, mi obchod zaslal nový kvetináč, avšak ten prišiel úplne rozbitý. Kvetináč zaslaný v rámci reklamácie bol zabalený veľmi zle. Nachádzal sa v omnoho väčšej krabici ako bol samotný kvetináč a bol len obalený bublinkovou fóliou. V krabici nebol pevne umiestnený a ani fólia nebola na ňom prichytená.
Reply from Kotarbau.sk
Ďakujeme za Vašu spätnú väzbu. Je nám veľmi ľúto, že aj náhradný kvetináč dorazil poškodený a že jeho balenie nebolo dostatočné na bezpečnú prepravu. Chápeme, aké je to sklamanie, najmä keď reklamácia neviedla k očakávanému výsledku. Vaše pripomienky týkajúce sa spôsobu balenia berieme vážne a odovzdáme ich príslušnému oddeleniu, aby sme podobným situáciám do budúcna predišli. Prosíme, kontaktujte nás ešte raz na adrese shop@kotarbau.eu, aby sme mohli celú situáciu čo najskôr vyriešiť k Vašej spokojnosti.
Cross-market review
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Cross-market review
Quick and uncomplicated processing and delivery. Would be happy to order again!!!
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Reply from Kotarbau.de
Thank you very much! Glad that the order and delivery went quickly and uncomplicated. We look forward to you ordering from us again!
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Cross-market review
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Overall Satisfaction
Product Availability
Friendly Price
Quality Goods
Immediate Delivery
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Reply from Kotarbau.cz
We sincerely thank you for the rating! We hope to see you again soon! :)
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Verified
Slabo zabalené
Po otvorení balíka som zistila, že ten menší kvetináč je rozbitý. Pri vybaľovaní som usúdila, že matriál na vyplnenie balíka nebol dostatočný, vzhľadom k tomu sa kvetináče pri prevoze hýbali a jeden kvetináč to nevydržal. Inak sa mi veľmi páčia. Črepy na reklamáciu nebudem posielať, napísala som to do mailu aj s fotkou.
Reply from Kotarbau.sk
Mrzí nás, že menší kvetináč dorazil rozbitý pre nedostatočné zabezpečenie zásielky. Ďakujeme za zaslaný e-mail a fotografiu - črepy, samozrejme, neposielajte. Vašu správu preveríme a budeme Vás kontaktovať ohľadom riešenia reklamácie. Teší nás, že ostatné kvetináče sa Vám páčia.
Cross-market review
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Poor Quality Goods
I purchased several one-meter drills.
The 26 mm drill didn't make even one hole through the brick. The grip in the chuck twisted and then completely broke. I'm curious about the others.
As for delivery and reliability, everything is fine.
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Reply from Kotarbau.cz
Thank you for appreciating the delivery and reliability. We regret that the 26 mm drill was damaged and broke during the first hole. Please fill out the complaint form on our website and attach photos of the damaged drill so that we can assess the defect and offer you a solution.
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Verified Reviews
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They are not included in the overall rating. No verification measures have been taken.Cross-market reviews
Reviews that have been collected via merged profiles. These reviews are included in the global score and may be displayed in translated form.Rating for Kotarbau.sk
3.97
Good858 reviews
since Apr 30, 2025
Contact
- kotarbau.sk
- shop@kotarbau.eu
- Polanka, POL
About
Kotarbau - Váš obchod s náradím a vybavením pre dom, záhradu a stavbu. Kotarbau od roku 2013 ponúka široký sortiment produktov pre domácich majstrov, záhradkárov aj stavebných odborníkov. V našej pon...
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