Review summary
Many customers praise the product quality, often highlighting that items meet or exceed expectations. The store is also recognized for its reasonable prices, with several customers appreciating the good value for money. Some customers report positive experiences with customer service, specifically noting good communication and helpful responses. In addition, there are multiple mentions of fast delivery and well-packaged goods. However, there are several areas for improvement. Some customers experience significantly delayed shipments, and a number have received products with defects or damages. Customer service is inconsistent, with reports of unhelpful staff and lack of response. Packaging quality varies, with some customers receiving inadequately packed or damaged items. Communication with the store can be lacking, as some customers note unclear information or insufficient updates. Lastly, unclear or insufficient assembly instructions are a source of frustration for a portion of customers.
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How Trusted Shops prevents fake reviewsReviewsKotarbau.sk
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Cross-market review
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Cross-market review
I was very satisfied with the received products. Their quality is excellent, and attention to detail demonstrates professionalism and seriousness. The products were made with great care and competence, and the final result exceeded my expectations. I highly recommend them! The order arrived within 2 weeks of placement, perhaps you can manage to send them quicker next time.
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Reply from Kotarbau.ro
Thank you for your appreciation and recommendation! We are glad to hear that you were satisfied with the quality of the products and that they exceeded your expectations. We place great importance on quality and attention to detail, and such opinions motivate us to maintain our high standards.
Thank you also for your remark regarding delivery time. We are constantly working on optimizing logistical processes and hope that the next order will reach you even faster. We look forward to your future purchases!
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Cross-market review
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Cross-market review
The quality of the flower pots and design…
The quality of the flower pots and the design are top-notch. It looks very good. The delivery was delayed, but it was worth the wait. The goods were very well packed, so no complaint was necessary. I definitely recommend the shop and the manufacturer. Thank you!
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Reply from Kotarbau.de
Thank you for your nice and detailed feedback. We are very pleased that you are thrilled with the quality and design of the flower pots and that they arrived safely packaged. We apologize for the delayed delivery and thank you sincerely for your patience and recommendation.
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Kotarbau super
Prvé doručenie bolo neúspešné, z dôvodu Slovenskej pošty na Slovensku. Balík mi vrátili späť do Kotarbau. Obchodník mi vrátil peniaze a urobila sa nová objednávka, ktorá už išla cez SPS. V tomto prípade bolo doručenie bezproblémové. Niekedy kuriérska spoločnosť kazí meno obchodníka (čo je dôkazom aj Slovenská pošta, čo nebol len môj prípad). Obchodník KOTARBAU super.
Reply from Kotarbau.sk
Ďakujeme za milú a podrobnú recenziu. Veľmi si vážime, že ste sa podelili o svoju skúsenosť. Mrzí nás komplikácia pri prvom doručení spôsobená prepravcom, no sme radi, že sa nám situáciu podarilo vyriešiť k Vašej spokojnosti a druhé doručenie už prebehlo bez problémov. Ďakujeme aj za pochopenie a dôveru v náš obchod. Budeme sa tešiť na Vašu ďalšiu objednávku :)
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Dva krát mi prišiel prasknutý keramický kvetináč
Objednala som si keramické kvetináče, ale jeden z nich bol doručený prasknutý. Po zaslaní reklamácie, mi obchod zaslal nový kvetináč, avšak ten prišiel úplne rozbitý. Kvetináč zaslaný v rámci reklamácie bol zabalený veľmi zle. Nachádzal sa v omnoho väčšej krabici ako bol samotný kvetináč a bol len obalený bublinkovou fóliou. V krabici nebol pevne umiestnený a ani fólia nebola na ňom prichytená.
Reply from Kotarbau.sk
Ďakujeme za Vašu spätnú väzbu. Je nám veľmi ľúto, že aj náhradný kvetináč dorazil poškodený a že jeho balenie nebolo dostatočné na bezpečnú prepravu. Chápeme, aké je to sklamanie, najmä keď reklamácia neviedla k očakávanému výsledku. Vaše pripomienky týkajúce sa spôsobu balenia berieme vážne a odovzdáme ich príslušnému oddeleniu, aby sme podobným situáciám do budúcna predišli. Prosíme, kontaktujte nás ešte raz na adrese shop@kotarbau.eu, aby sme mohli celú situáciu čo najskôr vyriešiť k Vašej spokojnosti.
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Slabo zabalené
Po otvorení balíka som zistila, že ten menší kvetináč je rozbitý. Pri vybaľovaní som usúdila, že matriál na vyplnenie balíka nebol dostatočný, vzhľadom k tomu sa kvetináče pri prevoze hýbali a jeden kvetináč to nevydržal. Inak sa mi veľmi páčia. Črepy na reklamáciu nebudem posielať, napísala som to do mailu aj s fotkou.
Reply from Kotarbau.sk
Mrzí nás, že menší kvetináč dorazil rozbitý pre nedostatočné zabezpečenie zásielky. Ďakujeme za zaslaný e-mail a fotografiu - črepy, samozrejme, neposielajte. Vašu správu preveríme a budeme Vás kontaktovať ohľadom riešenia reklamácie. Teší nás, že ostatné kvetináče sa Vám páčia.
Cross-market review
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Cross-market review
I ordered 2x ceramic bowls for kneading dough. The invoice was indeed described (in Polish) as a bowl for kneading dough, but the inside part was not glazed but rough like flower pots and even grooved. I gave up on the complaint, but I am quite disappointed.
A.Runčík
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Reply from Kotarbau.cz
We are sorry that the ceramic bowls did not meet your expectations and that their interior surface was not suitable for the intended use. We understand your disappointment. Please contact our customer service department via the complaint form - we are happy to investigate the situation and propose a suitable solution.
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Cross-market review
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Cross-market review
We Found Out
We found out that they have plastic closures for balcony doors in stock, which we had been looking for some time. After ordering, we received the package with the named item within two days.
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Reply from Kotarbau.cz
Thank you for the lovely review! We are very pleased that you managed to find exactly what you were looking for with us and that the order arrived so quickly. Thank you for your trust, and we look forward to your next visit.
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Cross-market review
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Cross-market review
Super ok
We really liked the playground with sand, but we got confused at the last step of assembly because it wasn't well explained how to install the hinges. We improvised in the end.
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Reply from Kotarbau.ro
Thank you so much for the review! We hope to see you again soon! :)
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Cross-market review
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Cross-market review
The goods arrived on time and exactly as expected, very good quality at a good price, I don't have more experience yet.
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Reply from Kotarbau.cz
Thank you for your review! We are pleased that the goods arrived on time, met your expectations, and you are satisfied with their quality and price. We believe they will serve you well.
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Cross-market review
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Cross-market review
If you could cast a small cast iron door for the WOOD STOVE: "CAMINO" MADE IN GERMANY. SEND PHOTO OF THE STOVE AND THE DOOR THAT BROKE AFTER
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Reply from Kotarbau.ro
Thank you for your inquiry. Unfortunately, we do not produce cast iron parts on demand and cannot reproduce doors based on photos or individual sizes. We only offer the standard models available in our store. We recommend checking their dimensions to see if any model is compatible with your "Camino" stove.
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Cross-market review
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Cross-market review
I shopped for the first time and am very pleased. The goods are beautiful, arrived in good condition, and were carefully packed. Shipping was without problems. The shop is reliable, communicates well, and I will be happy to return.
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Reply from Kotarbau.cz
Thank you for the lovely review! We are very pleased that you were satisfied with your purchase and that the goods arrived in good condition, carefully packed, and according to your expectations. We also appreciate your words about the communication and reliability of our shop. We look forward to your next visit and wish you that the goods serve you long and well. 😊
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Verified
Jednu hviezdu som ubral preto ze dručenie prišlo až po mojej výzve, kedy som písal e-mail na 10 den, ze co je s mojim balíkom. Odpoved prisla rychlo a potvrdili ze môj balík prave zabalili a poslali. Takže komunikácia v poriadku, dodanie už potom bolo v poriadku a výrobok bol tak isto super. Nakúpil by som znovu.
Reply from Kotarbau.sk
Ďakujeme za spätnú väzbu a aj za to, že ste sa s nami podelili o svoju skúsenosť. Mrzí nás zdržanie pri odoslaní - určite by sme mali reagovať skôr bez potreby urgencie z vašej strany.
Sme však radi, že následná komunikácia aj doručenie už prebehli v poriadku a že ste s produktom spokojný. Vaše hodnotenie je pre nás dôležité a pomáha nám zlepšovať naše služby.
Budeme sa tešiť, ak nám dáte šancu aj nabudúce.
Cross-market review
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Cross-market review
Considering the product did not come from the country, the delivery was quite fast, and the fact that I could choose delivery to an easybox made me happy.
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Reply from Kotarbau.ro
Thank you for the review! We are glad the delivery was fast and that the option to choose delivery to Easybox was an advantage for you. Thank you for your trust, and we hope to see you again with pleasure at your next purchases!
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Cross-market review
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Cross-market review
My first order. I appreciate the speed and excellent information about the delivery process from the supplier.
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Reply from Kotarbau.cz
Your feedback means a lot to us! Thank you, and we look forward to your next purchases! :)
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Cross-market review
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Cross-market review
Slight Order Delay
The order was slightly delayed due to an error in communication regarding delivery to the pickup box, otherwise satisfied.
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Reply from Kotarbau.cz
Thank you for your feedback. We apologize for the complications with the delivery to the pickup box and are glad that you are otherwise satisfied with the order.
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Cross-market review
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Cross-market review
Excellent Quality
Excellent quality.
Excellent communication.
I am very satisfied.
I will return and recommend.
Thank you for your professionalism.
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Reply from Kotarbau.ro
Thank you for the review! We are pleased that the product met your expectations. We look forward to seeing you again :)
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Cross-market review
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Cross-market review
Garden edging.
I ordered a garden edging. Fast delivery, great price, highly recommend the store.
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Reply from Kotarbau.cz
Thank you for the recommendation! We're pleased you were satisfied with the fast delivery of the garden edging and its price. We look forward to your next purchase.
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Cross-market review
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Cross-market review
The product is okay.
I deducted one star because the threaded screws for securing the box latch are missing.
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Reply from Kotarbau.ro
Thank you for your feedback. We are sorry that the threaded screws for securing the box latch were missing. Please contact us so we can assist you with the missing parts.
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Verified
Kvetináče boli krásne a kvalitne zabalene, jednu hviezdicku som strhla za to ze bolo pisane na stránke do 3 dni, na sklade a prisli na 18 deň, písala som 2 x email na dotaz, bolo mi odpísané po 18 dňoch az bol tovar odoslaný, komunikacia obchod 0 bodov,
Reply from Kotarbau.sk
Ďakujeme za vašu spätnú väzbu a milé slová o kvetináčoch - veľmi nás teší, že ste boli spokojná s ich kvalitou aj balením.
Zároveň nás úprimne mrzí skúsenosť s dodaním a komunikáciou. Chápeme, že oneskorenie oproti deklarovanému termínu a chýbajúce odpovede na vaše e-maily boli frustrujúce. Toto určite nie je štandard, ktorý chceme poskytovať.
Na zlepšení komunikácie aj dodacích lehôt pracujeme, aby sa podobné situácie neopakovali. Vaša spätná väzba je pre nás v tomto smere veľmi dôležitá.
Ďakujeme za upozornenie a ešte raz sa ospravedlňujeme za nepríjemnosti.
Cross-market review
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Cross-market review
Transport. The goods waited 3 days to be picked up by the courier...
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Reply from Kotarbau.cz
Your feedback means a lot to us! Thank you and we look forward to your future purchases! :)\n
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3.97
Good858 total reviews192 reviews in the last 12 months
Contact
Kotarbau.sk
- kotarbau.sk
- sklep@kotarbau.eu
- Polanka, POL
About
Kotarbau.sk
Kotarbau - Váš obchod s náradím a vybavením pre dom, záhradu a stavbu. Kotarbau od roku 2013 ponúka široký sortiment produktov pre domácich majstrov, záhradkárov aj stavebných odborníkov. V našej pon...
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