Review summary
Customers frequently praise the exceptional quality of the products, including oils, wax, jars, and packaging, describing them as among the best available. The fragrance oils receive particular acclaim for their strength, variety, and pleasant scents. Fast and reliable delivery is also highlighted, with orders arriving quickly and well-packed. Many customers appreciate the responsive, supportive, and helpful customer service. The website is considered easy to navigate, making the ordering process straightforward. Additionally, the availability of recipes, advice, and educational materials is valued, especially by beginners and small businesses. Some negative aspects include concerns about pricing, particularly shipping fees, which are seen as high for small orders. A few customers note slower response times from customer service on occasion. There are also reports of frustration with out-of-stock items and slow restocking, with customers wishing for better availability and clearer updates on stock status.
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Verified
These scents are absolutely amazing always. You can tell the quality as soon as you open the lid of these oils. I've bought oils for many years and Candle Shack are the highest of quality and strength.
Hope they do new Winter ones similar to Yankee Candle White Christmas and Sparkling Snow. I'd buy so many bottles if they create oils like them.
Anyway, Candle Shack Oil scent and quality 10/10. I highly recommend
Verified
I have been using this company for many years and would never change anything about them. They supply the best products like candle jars, diffuser jars, wicks for candles, soy wax, packaging for your fully finished product and oils. What can I say about the oils, the best so far on the market in UK. I tried many other companies but Candle Shack supplies the most wonderful scents, highly concentrated, always well sealed and prevented from spil in delivery box, I have never had once spilled or damaged item. Fast delivery 2-3 days to my place, customer service always responds on your queries. What else I can say? I will always order more because I am one happy customer 😊
Verified
I think you’re the best in the market but I have only given four stars as It would be hugely beneficial to have a diffuser recipe as guidance with each fragrance along with a wholesale account and offers. Even if this was a subscription that you have to buy or pay for. Your recipes are a huge bonus to keep me shopping with you and again I would be happy to pay for the recipes but without them I have no clue where to start meaning my testing is stressful. Thank you so much! Zoe
Verified
Excellent quality
What a company! Not only the products are great quality! And I really mean that but also the customer service is excellent! The delivery is so quick and never experienced any damages nor mistakes within the orders I have made.
The only thing that stops me from buying more and more often is the delivery charges. They are so high and no option for no delivery charges or reduced ones. I would rather to have an option and pay less but for example wait 3/4 days for it or pick it up from in-post or pay more if I need something urgently.
Verified
I’ve been using candle shack on and off during the testing phases of my candle branding and learning has been so much easier because of candle shack’s support and online learning blog, especially for the finer details of launching a business brand.
This is only the start, though. I intend to continue using candle shack’s high quality products and especially fragrances that I absolutely adore, best on the market, mostly made in France, where I once lived for 15 years. It’s been a long journey to get things right, but, I’m about ready to launch my business and couldn’t be happier.
The only problem I’ve found is the delivery is either fast or slow, which might be a problem in the future, this could also be with the delivery company, but overall I’m happy . Customer support has always been good for me, no complaints.
Thanks for sharing your experience and knowledge candle shack.
Verified
The best company supply for independent businesses in UK
I have been using this company products for my business for over the past most probably 5 years and would not change anything. They have the most wonderful and highly concentrated oils for making candles or wax melts and amazing containers and candle jars and reed diffusers. My customers are always happy with what I create and they buy more and order for Christmas for their families. Customer service always responds sometimes fast sometimes slow but always responds. Delivery is fast even to where I live. When I order oils, they never spilled even once according to other companies and oils are strong, concentrated not diluted like in other companies. Prices are a little high but hey, you pay for the quality. This is one of the best companies that supply for small independent businesses like me and I hope 🙏 they will never disappear from the UK market. Highly highly recommended 👌
Verified
I find it excelent to either pick your order up or let it send, i'm from the netherlands and live not far away from the warehouse in echt, but some of the items candle shack sells, i want to feel, smell or look at and this is not possible, maby invest in some kind of display room, but product wise and service wise candle shack is excelent for me and my business, i'm a new regular customer.
Only thing i would like to know is, what kind of customer services can candle shack echt provide in like branding and custom packaging
Verified
postage costs
I find that by the time i enter into my basket and checkout, there is another £10 added ontop of my total which does put me off sometimes, there is never a set balance where postage might become free, this would probably make me look else where such as Nikura for my products in the future as they often have promotions, free postage events, emails promoting free postage which is so helpful for new businesses like mine.
Verified
i like candle shack , but the cost lately has been expensive for a hobby maker like me by the time i add stuff to my basket and then add the vat and then the post cost it means a small 800grm wax has nearly doubled in price when you can buy it on eBay at 1kg or other suppliers the cost may be higher but at least you get 1kg , by the time you add the post of £5.99 plus vat £7.14 p , 800grm wax will work out at £14 -£16 , so yes i like candleshack for the service , but pricing on post and then add the vat , just wipes me out ,
Verified
I’m really pleased with my purchase. The diffuser glass bottle looks beautiful and feels like great quality. Ordering through the website was quick and easy, and I received regular updates throughout the delivery process. It arrived on time, which made the whole experience even better. I would definitely order from them again.
Verified
Excellent Quality and Very Fast Delivery to Romania
I ordered fragrance oils for candle making from Candle Shack and I’m very happy with the experience. The products are high quality, and the scents are strong and pleasant, exactly as expected. The delivery to Romania was surprisingly fast, and everything arrived well packaged and in perfect condition. I will definitely order from them again and highly recommend them to anyone passionate about handmade candles!
Verified
Love Candle Shack’s products. Their transparency. Everything is clearly explained. Nothing is hidden in confusing words. They follow brand ethics and they offer an abundance of resources helping start up candle makers to get started with ease. And their quality of products is second to none!
Verified
Eccezionale
Tutto perfetto. Il mio primo acquisto da questo sito è stata un'esperienza eccezionale. Vasto assortimento, prezzi onesti, spedizione più veloce di quanto mi aspettavo, imballaggio curato, prodotti straordinari. L'unica cosa che ci sarebbe da aggiungere è la lingua italiana per il corso delle candele, è l'unica pecca. Per il resto è tutto perfetto
Verified
Professionally packaged, the products are still undergoing testing, so I'll comment on the product itself later. What prompted me to use this company? I'm just starting my candle journey, and I was impressed with their ease of selecting the documents and their assistance in completing them. So far, I'm satisfied and recommend them.
Verified
Candle Shack are without doubt the best candle suppliers in the uk. I’m about to launch my luxury candle brand in the next few weeks, after months of trial and error. There products are of exceptional quality, and is exactly what I need for my business growth.
Verified
The scents came in a nice aluminium bottle but the scent of the Tuscan leather looks like it was forgotten to pot the fragrance on the oil. If I make candle or waxmelt and a lot more fragrance oil than prescription it does smell half an hour. That was very sad because I was looking for a REAL dark leather scent oil. The other oils are surprisingly good, also the waxmelt trays! Next time I’ll order my waxes at your website also. But
for now I’ll keep searching for a reel deep manly leather scent oil.
Verified
Great quality items. Customer service is responsive and very helpful. Delivery fee is quite pricey, which will stop me from making small spontaneous purchases. I'm only starting my candle making journey, and I've been really happy with my purchases so far- fast delivery, well packaged, and customer service is very good.
Verified
Highly recommended (shipping cost should be lower)
Honestly, all of the products I received are amazing. The EU Golden Wax exceeded my expectations, and the fragrance oils are fantastic—especially Forbidden Cherry. My candles smell incredible! I will definitely continue ordering from this site. My only concern is the shipping cost; it would be great if it were lower, or even free for orders over €100, especially within the Netherlands.
Verified
Fragrance oils worth every penny
Always exceptional quality from Candle Shack! I have never had a bottle of fragrance oil that I have been unhappy with; the orders are always packed with care and quickly dispatched. Would highly recommend to anyone :)
Verified
I love this hand & body soap, my regular supplier seems to have disappeared so it was good to be able to find online and buy again, albeit 5ltrs. However, my friend and I have shared this so it’s working out quite a bit cheaper than what we had been paying for 250ml bottles.
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- +31858881003
- candle-shack.com
- support@candleshack.com
- Schiphol, NLD
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