Review summary
Customers frequently praise the exceptional quality of the products, including oils, wax, jars, and packaging, describing them as among the best available. The fragrance oils receive particular acclaim for their strength, variety, and pleasant scents. Fast and reliable delivery is also highlighted, with orders arriving quickly and well-packed. Many customers appreciate the responsive, supportive, and helpful customer service. The website is considered easy to navigate, making the ordering process straightforward. Additionally, the availability of recipes, advice, and educational materials is valued, especially by beginners and small businesses. Some negative aspects include concerns about pricing, particularly shipping fees, which are seen as high for small orders. A few customers note slower response times from customer service on occasion. There are also reports of frustration with out-of-stock items and slow restocking, with customers wishing for better availability and clearer updates on stock status.
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How Trusted Shops prevents fake reviewsReviewscandle-shack.com
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Verified
lovely fragrances at good prices. The wax's performed well in my melts and candles. The learning hub is a great addition to the website and very helpful particularly in regards to which wax's and wicks to use.
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Very satisfied
The wick holders I ordered are absolutely fantastic! I will definitely order more of these. Generally, everything was nicely packed; it's clear you take care of everything. Thank you!
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My preferred supplier.
My primary and preferred supplier. I love the quality of products and extensive selection. It would be helpful to see stock dates for out of stock items on each product page.
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Quick support and replies to my question always.
When shipping via DHL it usually goes smooth, but when Post nord is the deliveryoption it seldom go about without issues (Reg.shipping to my firm in Norway)🇧🇻
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Love the quality!
I love the quality of Candle Shack's products! If I should think of something you could do better in the future, I would think of some discounts or something nice for long time customers.
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Happy Customer
I've been with Candleshack for a good many a year now. Over 90% of my materials are supplied by them. The quality of the oils is super, delivery is fast and you are kept up to date with dispatch and tracking.
Customer service is excellent and nothing is too much bother for them.
The learning hub is really helpful (like getting advice and support for the top that did not set well in the picture), and they keep you informed of all the upcoming and important changes.
Will be using them for many more years to come :)
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Perfect as always
Candle shack always provide me with high quality goods that are packaged well and shipped quickly. My only wish is they would offer free shipping after you have spent a certain amount like other manufacturers. My shipping is very expensive
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Generally happy with candleshack. Used to be my only supplier but have had to source some items now from other suppliers due to cost. All of my fragrance used to come from candkeshack in the past, now probably 70%. Good stuff just pricey.
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I am so happy to have found candle shack, and the fact that it's based in my old home town in the facility I visited as a kid when my dad worked there, I think it was fate 😍
Love the fragrances, jars and wicks! The quality is amazing! A little more expensive as a start up due to shipping but heho, if you're going to do something, right!!
Love, love, love Candle Shack
Verified
Candle shack, I’ve found have consistently offered quality products and services, which for me, is very important above anything else. I particularly like that all their fragrances are mostly made in France, where I once lived. The candle jars from Italy are exquisite, and I can tell the quality immediately. Thank you for a great service
Verified
Very good experience. Great scents and great products overall. Only issue was I bought soy wax where the product description said it came in flakes but was sent a block which takes longer in the candle making process but overall very good quality.
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Great quality and a very positive experience
I had a very positive experience with Candle Shack. The orders were processed quickly, and the products arrived in perfect condition. I am especially happy with the quality, which met my expectations fully. The whole experience was smooth and trustworthy from start to finish. I would happily recommend Candle Shack.
Verified
Es el mejor proveedor que he probado, las fragancias son de muy buena calidad y mucha variedad y la cera de coco y colza es la mejor que he probado
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Yellow dye was everywhere when I opened the box, it wasn't sealed. Apricot coconut blend is slight melting (maybe because of the delivery times). Other than that FO, clamshells and vessels are in good condition.
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Great Recipes , wonderful fragrances
The website is full of advice for the novice candle maker. It certainly gave me the confidence to give it a go. The recipes are a good starting point and all fragrances chosen so far have been beautiful.
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Engelsk
Good products with fast delivery. One thing that could be improved is the pouring spout on the fragrance bottles; it is difficult to pour out small amounts without spilling or having to remove excess liquid to get the right measurement.
Verified
Great company to work! I am just starting out and love how their website has so much helpful information on it. I am using Candle Shack as my supplier now.
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I love the scents, wax and bases, how ever, the new bottles are a nightmare. Once opened, they’re leaking if the stopper is not properly sealed again.
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I’ve purchased from Candle Shack from wax to wicks and perfumes and I am very happy with the quality of their products! Now I am trying rapeseed and coconut wax for my container candles!
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They are not included in the overall rating. No verification measures have been taken.Contact
- +31858881003
- candle-shack.com
- support@candleshack.com
- Schiphol, NLD
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