Review summary
Customers consistently highlight the high quality of products, especially fragrances, waxes, and jars, often considering them superior to those from competitors. Fast and reliable delivery is frequently praised, with well-packaged items arriving promptly. The customer service team is described as friendly, responsive, and helpful, leaving many feeling supported. Shoppers value the extensive educational materials available, such as recipes and online courses, which cater to both beginners and business users. Additionally, the wide and diverse selection of candle-making supplies allows customers to conveniently find everything they need in one place, and the secure, professional packaging ensures products arrive undamaged. Some customers note that prices are relatively high, with shipping costs being particularly expensive, which can deter smaller purchases. Despite overall satisfaction with packaging, there are occasional complaints about changes to bottle designs. A few customers have also experienced occasional delivery delays or issues.
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Verified
Great quality and a very positive experience
I had a very positive experience with Candle Shack. The orders were processed quickly, and the products arrived in perfect condition. I am especially happy with the quality, which met my expectations fully. The whole experience was smooth and trustworthy from start to finish. I would happily recommend Candle Shack.
Verified
Great Recipes , wonderful fragrances
The website is full of advice for the novice candle maker. It certainly gave me the confidence to give it a go. The recipes are a good starting point and all fragrances chosen so far have been beautiful.
Verified
Engelsk
Good products with fast delivery. One thing that could be improved is the pouring spout on the fragrance bottles; it is difficult to pour out small amounts without spilling or having to remove excess liquid to get the right measurement.
Verified
Great company to work! I am just starting out and love how their website has so much helpful information on it. I am using Candle Shack as my supplier now.
Verified
I’ve purchased from Candle Shack from wax to wicks and perfumes and I am very happy with the quality of their products! Now I am trying rapeseed and coconut wax for my container candles!
Verified
Blown away by the depth of fragrance and quality
Received my order of fragrances today, I admit I was a little sceptical as I have tried so many from other companies and been disappointed by either the fragrance not smelling as expected or not long lasting, some even poor quality.
As soon as I opened each bottle to have a smell, I was blown away by the depth of fragrance and quality of the bottle.
I am so delighted that I took the chance, I will certainly be ordering more.
Verified
I love all the candle making equpments and fragrances. It can make luxury candles. Loving the Scent-fusion in making my signature scent. - Björn and Birch Candle Co
Verified
The site and the service are superb, although prices are too high
The site and the service are superb. So is the packaging. The shipping is a bit expensive, but that is not a problem. The only problem and the reason I do not shop more here is the higher than average prices of fragrance oils and basically everything. But still, the quality is superb and sometimes I stomach the higher prices because I want assurance of top grade oils.
Verified
Would have been 5 stars but the new 50ml bottles are awful, they leaked everywhere, marking the shelf and caused the paint to bubble, all the ring pulls snapped before opening, please go back to the old system.
Verified
Wouldn’t use anyone else for my candle making stuff
Great quality products that are always delivered well packaged and in a timely manner. Restocking some items could be quicker but I appreciate there are a lot of logistics involved.
Verified
Always great 👍
All orders arrive promptly and with DPD so 1 hr slot given which works well for me 😀 products are always great and amazing quality
Verified
Candle Shack have just ‘got it right’. Products are all excellent quality, lovely website and community on fb, lots of information and help given, even delivery times now are amazing. Candle making is just a hobby for me but I’ve learned so much from their courses etc I might just start with a stall ..
Verified
Amazing quality products, beautifully packaged and super fast delivery and turn around. Couldnt recommend Candle Shack enough
Verified
Quality oils, wax melt sample are a great idea and really invaluable when choosing new fragrances. Love RCX wax. fast delivery and lots of customer support. Thanks candle shack team
Verified
Excellent Products and Service
Delivery was quick and the wax and fragrances I ordered were great. I will definitely will be ordering more and bigger quantities of the fragrances. Would definitely recommend.
Verified
Love the beautiful fragrance oils from the Candle shack that I use for my candle business and The quality of the jars are excellent. I highly recommend.
Verified
I love your fragrance oils for candles, just beautiful and fair price for the quality you deliver... I will def a happy customer :)
Verified
Great choice for candle makers
Everything about Candle Shack is positive.I would surely recommend . I only think than having 25cl glass jars would be nice. Also more transparent colours other than amber and violet. Thank you
Verified
Very easy to deal with - will be back
Easy to order online. Great choice of fragrances. Very good information in general.
Would be good if there was pillar candle wax.
Verified
I love Candle Shack, and most of our products are made from their products. The only thing I wish had been better is that sometimes things we need are out of stock.