HHVReviews:
1,778 reviews in the last 12 months20,324 total reviews
Excellent
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Top positive review
Nov 21, 2023
Verified review
Die Platten waren wie beschrieben. Nur leider waren sie nicht gut genug verpackt, so dass zwei Plattencover oben durchstossen waren (bei eingeschweisster Neuware schwer zu verhindern, aber es war auch eine secondhand-Platte dabei und da ist es leicht, die Platte zum Transport aus dem Cover heraus zu nehmen.
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HM
Heiko M.
Düsseldorf
Top negative review
Nov 12, 2023
Verified review
It’s a shame and not professional. I bought a vinyl more than 9 months ago and they waited all these time to told me that he is not available. When I bought this release from 90’s tapes, it was just already new and I’m sure that I’m always in the first to ordered it. Now if I want it I need to pay twice ! Only response that they gave me is a shortage but it is impossible because like I said, I was in the first to ordered it and at this time it was available. Very angry and very poor service from them.
They only give me a small voucher code of 10€ ?? Wow I am very happy after bought more than 1000€ of vinyls. Really HHV ??
And last, they must do something for us bonus coins. A system that recognizes the buyer and save and accumulate all the bonus coins we rewarded. Like that we won’t loose anything and it is most fair.
Usually I am always happy with HHV but this time I am very angry because I’m sure that they took my vinyl on my order in waiting since 9 month and sell or give to another. When someone paid for, you must take it away from your regular stock and reserve. It is just a respect.
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Reviews for HHV
4 days ago
Verified review
Order canceled ! :(
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Answer by HHV
3 days ago
Unfortunately due to a database error, the item was out of stock. We sent a refund immediately.
4 days ago
Verified review
Order wasn't shipped yet
It's been almost two weeks and my order still hasn't shipped. I feel ripped off
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Answer by HHV
3 days ago
Sorry about not receiving your item. The item was out of stock and we had to cancel it. Refund sent.
10 days ago
Verified review
The package came completely damaged, the vinyl inside was bent. unbelievable.
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Answer by HHV
7 days ago
The items should always arrive in perfect condition. We are sorry for the effort to return the items. We apologize for the inconvenience and frustration this has caused.
Apr 22, 2024
Verified review
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Answer by HHV
13 days ago
Vielen Dank für die Bewertung. Was können wir das nächste Mal besser machen?
Apr 5, 2024
Verified review
Order has not arrived but on their site it says it shipped on the 26 of March with no further updates
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Answer by HHV
Apr 10, 2024
We are sorry for the delay. You order was shipped via Airmail with a longer delivery time.
Apr 4, 2024
Verified review
received shoes are defected
I received a pair of shoes with a material defect on the right shoe. I sent an email about it, but I did not hear back yet.
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Answer by HHV
Apr 5, 2024
We are sorry for the late reply. We hope that we will find a good solution. We apologize for the inconvenience and frustration this has caused.
Mar 31, 2024
Verified review
You send me an LP what was in a poor condition.Totally not what was in the selling text. The cover had water damage en the LP had a bump...
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Mar 27, 2024
Verified review
for order 15019-50656, it dissappeared, but I don't have any response:
I would like to hear a reaction, not to be treated as another support ticket
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Answer by HHV
Mar 28, 2024
Your order has been successfully delivered in time. We had also answered your messages.
Mar 7, 2024
Verified review
Expect vinyl to be replaced, card came damaged and split. HHV Offered a portion of what the record cost. I would expect full refund and record collected. Or replaced with a new copy. That’s not been offered.
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Answer by HHV
Mar 7, 2024
We are sorry that the items received are not in perfect condition. Our customer service has been informed and will get back to you.
Feb 24, 2024
Verified review
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Answer by HHV
Feb 27, 2024
Vielen Dank für die Bewertung. Was können wir das nächste Mal besser machen?
Feb 21, 2024
Verified review
After almost 1 month in still waiting my disc......
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Answer by HHV
Feb 22, 2024
The order was delivered today by Airmail. We are sorry for the delay. We apologize for the inconvenience and frustration this has caused.
Jan 23, 2024
Verified review
Retoure seems to be not possible anymore. I did a registration for some items to return with no answer or confirmation.
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Answer by HHV
Jan 24, 2024
There was no message from you. Please be so kind and get in touch with us for a refund or a replacement.
Jan 23, 2024
Verified review
I received damage item , payed shipping for a missing itemp and only got re embourse for the missing item but not the shipping
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Answer by HHV
Jan 24, 2024
We have refunded the half of the shipping cost too. Thank you very much.
Jan 13, 2024
Verified review
I sent an email about a week ago about a missing order, but havent received an answer.
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Answer by HHV
Jan 16, 2024
That doesn't sound like a very good experience. We are sorry. Our customer service has been informed and will get back to you.
Jan 6, 2024
Verified review
NEVER ARRIVED MY ORDER
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Answer by HHV
Jan 11, 2024
We are sorry for the delayed delivery. We apologize for the inconvenience and frustration this has caused.
Dec 25, 2023
Verified review
I did not receive my shipment.
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AJ
Alex J.
Milano
Dec 21, 2023
Verified review
The delivery info is not true
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Answer by HHV
Dec 22, 2023
Your order is still on the way. Unfortunately the tracking info for Airmail is not so good.
Dec 15, 2023
Verified review
Poor communication
After a week they had failed to send my order, when I queried it, instead of seeking a solution they simply cancelled the order without explanation.
Very frustrating service level.
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Answer by HHV
Dec 18, 2023
We had answered that we have not received a positive response from FedEx. We apologize for the inconvenience and frustration this has caused.
SS
Shaun S.
Gloucester
Dec 10, 2023
Verified review
I have now had two orders that are poorly packaged and subsequent seam splits. I have emailed asking for records to be shipped out of the sleeves but no response. First time they offered me a 10 % discount on my next purchase. Poor. Sort the packaging out.
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Answer by HHV
Dec 11, 2023
The items should always arrive in perfect condition. We are sorry for the effort to return the items. We apologize for the inconvenience and frustration this has caused.
Dec 7, 2023
Verified review
I've purchased lp Stieve Ray Vaughan lp ans the second record was badly scrunched. I've been sending messages to the seller but not much response.
I hope they will send any email back and solve this problem. Thank you
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Answer by HHV
Dec 8, 2023
We are sorry that the items received are not in perfect condition. Our customer service has been informed and will get back to you. We apologize for the inconvenience and frustration this has caused.