HHVReviews:
1,786 reviews in the last 12 months20,357 total reviews
Excellent
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Top positive review
Nov 21, 2023
Verified review
Die Platten waren wie beschrieben. Nur leider waren sie nicht gut genug verpackt, so dass zwei Plattencover oben durchstossen waren (bei eingeschweisster Neuware schwer zu verhindern, aber es war auch eine secondhand-Platte dabei und da ist es leicht, die Platte zum Transport aus dem Cover heraus zu nehmen.
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HM
Heiko M.
Düsseldorf
Top negative review
Nov 12, 2023
Verified review
It’s a shame and not professional. I bought a vinyl more than 9 months ago and they waited all these time to told me that he is not available. When I bought this release from 90’s tapes, it was just already new and I’m sure that I’m always in the first to ordered it. Now if I want it I need to pay twice ! Only response that they gave me is a shortage but it is impossible because like I said, I was in the first to ordered it and at this time it was available. Very angry and very poor service from them.
They only give me a small voucher code of 10€ ?? Wow I am very happy after bought more than 1000€ of vinyls. Really HHV ??
And last, they must do something for us bonus coins. A system that recognizes the buyer and save and accumulate all the bonus coins we rewarded. Like that we won’t loose anything and it is most fair.
Usually I am always happy with HHV but this time I am very angry because I’m sure that they took my vinyl on my order in waiting since 9 month and sell or give to another. When someone paid for, you must take it away from your regular stock and reserve. It is just a respect.
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Reviews for HHV
Jan 21, 2024
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Jan 16, 2024
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Jan 14, 2024
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Jan 13, 2024
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Jan 12, 2024
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Jan 23, 2024
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I received damage item , payed shipping for a missing itemp and only got re embourse for the missing item but not the shipping
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Answer by HHV
Jan 24, 2024
We have refunded the half of the shipping cost too. Thank you very much.
Jan 23, 2024
Verified review
Retoure seems to be not possible anymore. I did a registration for some items to return with no answer or confirmation.
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Answer by HHV
Jan 24, 2024
There was no message from you. Please be so kind and get in touch with us for a refund or a replacement.
Jan 13, 2024
Verified review
I sent an email about a week ago about a missing order, but havent received an answer.
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Answer by HHV
Jan 16, 2024
That doesn't sound like a very good experience. We are sorry. Our customer service has been informed and will get back to you.
HM
Heiko M.
Düsseldorf
Nov 21, 2023
Verified review
Die Platten waren wie beschrieben, ABER
Die Platten waren wie beschrieben. Nur leider waren sie nicht gut genug verpackt, so dass zwei Plattencover oben durchstossen waren (bei eingeschweisster Neuware schwer zu verhindern, aber es war auch eine secondhand-Platte dabei und da ist es leicht, die Platte zum Transport aus dem Cover heraus zu nehmen.
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Oct 9, 2023
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Payment Options Could Be Improved
Payment options could be improved as trying to avoid using PayPal created a lot of problems. Of late, PayPal has become extremely uneconomical due to service fees and inflated currency exchange rates. Trying to pay directly with my credit card can save me more than 5% but transaction was denied due to undisclosed issues. This was the message received - "Due to security reasons we could not allow this transaction. Please contact our customer service."
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Oct 16, 2023
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Some of my vinyls came slightly warped, it doesn't affect the quality but for the price I would've expected better care
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Aug 1, 2023
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Good selctand choices of different…
Good selections of items and I like that there are also different shipping methods.
Overall very satisfied!
Perhaps maybe to use a bit better packaging boxes, as these seem not so sturdy.
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Oct 21, 2023
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I like the variety of stock but the shipping costs to Ireland are quite high especially as with most companies offering free shipping over a certain value €50 or more.
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Sep 17, 2023
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Fast delivery. Record jumps on one track but I have that track on other discs. A bit annoying but not worth all the expense and fuss of returning the record.
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May 23, 2023
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Plez change courier 4 deliveries, UPS in italy is very bad, they don't respect the times declared, but they claim to have passed to delivery
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Jun 3, 2023
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Good experience overall. I'm from the states, and my items came much faster than I thought. I will be ordering more.
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May 19, 2023
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I ordered 2 times.
I sent a message for each order. Never got any answer.
My 1st order came with a damaged vinyl.
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Nov 30, 2023
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FedEx can present oneself better, approximately time of delivery, no body like to wait all day ..............
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Jun 27, 2023
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Goed en betrouwbaar. Mag iets sneller gecommuniceerd worden dat het verzonden wordt. Al met al goed bedrijf!!
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Nov 2, 2023
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i like the fast delivery ad service satisfied about products some items are expensive but quality is ok
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