Review summary
Customers widely praise the fast or timely delivery, with many also appreciating the competitive pricing and good value for money. Product availability is generally appreciated, and most customers consider order processing to be smooth and efficient. Several customers note positive experiences with friendly and helpful customer service, as well as clear updates in communication. However, some customers express concerns about occasional delivery delays and difficulties with out-of-stock items, often citing a lack of notifications. Opinions on communication are mixed, with some customers reporting unclear information or lack of response. Customer service experiences are also inconsistent, with some customers noting poor support or unresponsiveness.
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How Trusted Shops prevents fake reviewsReviewspumpa.eu
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The pump was delivered in the promised time interval, it was properly packed, etc, so all was good. The only thing I missed was the possibility to track the delivery, in order to be sure that it is on its way, and when to expect it. And, when I asked the customer service to send me one, there was no response.
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The pump I needed was 'nowhere' to be found, but pumpa had it!
Delivery took just a bit longer than estimated, but I suppose thats the fault of the delivery company?
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Pump it up! 🤗
Great products, available product information, fast shipment when in stock and competitive prices.
It would have been great to have a kit with the pump connectors like R40 x R25 and the by manufacturer recommend power cable as an option, so you can get that as well at the same time. You're typically going to need that anyway so it would save the consumer.some time. Maybe you have it, but I didn't notice it.
Reply from pumpa.eu
Dear Customer, we are glad that you were satisfied with your purchase with us. Thank you for choosing our store.
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if i got email to say it was on way thats all
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Positive Purchase Experience with Pumpa
I had a positive shopping experience with Pumpa. The order process was smooth, and they quickly processed my payment and shipped the goods.
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Products, prices, availability and delivery time
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Verlässliche Lieferung.
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CTC - cooperation experience
I enjoy working with PUMPA, as the supplier has a strong reputation in the sale of water pumps and related technologies. I can confirm this based on my personal experience. Even though I’m working with them from the Netherlands, the goods are consistently delivered on time
Reply from pumpa.eu
Dear Customer, we are glad that you were satisfied with your purchase with us. Thank you for choosing our store.
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Really efficient delivery services.
The product is what I was expecting.
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all well
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Genius
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Excellent customer service
From the first enquiry email, through consultation, to final delivery, the customer feels well looked after. Very good email communication. And, of course, the purchased part fits and works properly.
Reply from pumpa.eu
Dear Customer, we are glad that you were satisfied with your purchase with us. Thank you for choosing our store.
Verified
Excellent price level
Most of all I appreciate the price level of the quality goods being offered by the seller. Processing of my order was quite fast. Unfortunately transportation of the item across the EU took rather long time, but the seller can not affect that.
Reply from pumpa.eu
Dear Customer, we are glad that you were satisfied with your purchase with us. Thank you for choosing our store.
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Thanks for a good deal,
good price and fast delivery
