Certified since: Oct 10, 2024
The Trustmark indicates trustworthy online retailers.
- Verified identity
- Encrypted data transfer
- Clear ordering process
Trusted Shops Buyer Protection
This company offers Trusted Shops’ buyer protection up to €2,500. Find out
Review summary
Customers consistently praise the high quality of the products and appreciate the careful, appealing packaging, which reflects attention to detail. Fast and efficient delivery is frequently highlighted as a positive aspect, and many reviewers commend the helpful and friendly customer service. Additionally, numerous customers are pleased with the true-to-size fit of the items. However, some customers have encountered issues with workmanship or material flaws, as well as occasional delivery delays or shipping problems. The returns process is often criticized for being complex and costly, with unclear instructions and unexpected fees. A number of customers also wish for better sizing guidance or the option for local stores, and some have found customer service responses to be unhelpful in problem situations.
This text was automatically created by an AI system from user reviews.
Was this information helpful to you?
Authentic reviews from real people.
How Trusted Shops prevents fake reviewsReviewsarmastore.com
(20)
(6)
(7)
(11)
(166)
Verified
Excellent leather, color and work, thank you!
Reply from armastore.com
Dear Dessislava,
Thank you so much for your review! We’re really happy to hear that you’re satisfied with the quality and craftsmanship of our leather products. Your feedback really motivates our team to keep delivering the best service and quality.
If there’s anything we can help with, don’t hesitate to get in touch. We look forward to serving you again in the future!
Verified
Verified
Verified
Verified
Verified
Leuke dame die heel geduldig was en me heel goed geholpen heeft. Dat is heel belangrijk!! Zij is het visitekaartje voor je organisatie.
Voor mij is ze een topper!! Dankjewel!😃
Reply from armastore.com
Beste Monique,
Hartelijk dank voor je lieve review! We zijn heel blij om te horen dat je zo goed geholpen bent. Jouw feedback motiveert ons team enorm om de beste service en kwaliteit te blijven leveren.
Als we ergens mee kunnen helpen, aarzel dan niet om contact op te nemen. We kijken ernaar uit je in de toekomst weer van dienst te mogen zijn!
Verified
Prompt and careful delivery
Perfect
Reply from armastore.com
Dear Brigitte,
Thank you so much for your review! We’re really happy to hear that you had a great experience with us. Your feedback really motivates our team to keep delivering the best service and quality.
If there’s anything we can help with, don’t hesitate to get in touch. We look forward to serving you again in the future!
Verified
Goede website, snelle levering, topkwaliteit. Ben zeer tevreden met mijn aankoop van de Didier
Suede Bomber Jacket.
Reply from armastore.com
Beste Dave,
Hartelijk dank voor je review! We zijn erg blij om te horen dat je tevreden bent over onze website, de snelle levering en de kwaliteit van onze producten. Je feedback motiveert ons team enorm om de beste service en kwaliteit te blijven bieden.
Mocht je nog vragen hebben of ergens hulp bij nodig hebben, aarzel dan niet om contact met ons op te nemen. We hopen je in de toekomst opnieuw te mogen verwelkomen!
Verified
Verified
Verified
Perfect fit, perfect color🤩
Reply from armastore.com
Dear Eva,
Thank you so much for your review! We’re really happy to hear that you love the fit and color of your item. Your feedback really motivates our team to keep delivering the best service and quality.
If there’s anything we can help with, don’t hesitate to get in touch. We look forward to serving you again in the future!
Reply from armastore.com
Dear Ursula,
Thank you for your feedback. The review request you received is unfortunately an automated message, which is sent in English so that it can be understood by as many of our customers as possible.
We always try to keep our website and communication as accessible as possible for our German customers. However, as we are a Dutch-based company, not all communication will be available in German. We do our best to provide a pleasant experience for all of our customers.
If there’s anything we can help with, don’t hesitate to get in touch. We look forward to serving you again in the future!
Verified
Reply from armastore.com
Dear Yury,
Thank you so much for your review! We’re really happy to hear that you had a great experience with us. Your feedback really motivates our team to keep delivering the best service and quality.
If there’s anything we can help with, don’t hesitate to get in touch. We look forward to serving you again in the future!
Verified
Jacket is perfect. Wonderful quality. I have size 34 and is pefect if you want more snug fit. I will be happy if express DHL overnight shipping will be available for extra charge.
Reply from armastore.com
Dear Silvia,
Thank you for your review! We’re really happy to hear that you had a good experience with us. We will take your feedback about the shipping into account.
If there’s anything we can help with, don’t hesitate to get in touch. We look forward to serving you again in the future!
Verified
Reply from armastore.com
Dear Zane,
Thank you so much for your review! We’re really happy to hear that you had a great experience with us. Your feedback really motivates our team to keep delivering the best service and quality.
If there’s anything we can help with, don’t hesitate to get in touch. We look forward to serving you again in the future!
Verified
Maat beter beschrijven bij internet aankopen
Reply from armastore.com
Beste Bruinessen,
Hartelijk dank voor je review en feedback! We zijn hier intern inderdaad mee bezig en werken eraan om onze maatomschrijvingen zo duidelijk en behulpzaam mogelijk te maken.
Als we je ergens mee kunnen helpen, neem dan gerust contact met ons op. We hopen je in de toekomst weer te mogen verwelkomen!
Verified
Return fees are ridiculous. This is something you should be very loud about on your site. If you try an unknown brand and don’t know sizing and quality, returns are very likely
Reply from armastore.com
Dear Hillary,
Thank you for taking the time to share your feedback. We're sorry to hear that you were disappointed with your experience.
We would like to clarify that we clearly mention on our return page and in our FAQ that return shipping costs for customers outside the EU are the customer's responsibility. We understand that international return costs can be disappointing, and we are actively working on improving our international return process to make it more convenient in the future.
For customers in the US, we do offer a reduced-price return label when the return is registered through our website. This way, we aim to help reduce the return costs as much as possible.
Please don't hesitate to contact our customer service team if you have any further questions.
Verified
Reply from armastore.com
Dear Irina,
Thank you so much for your review! We’re really happy to hear that you had a great experience with us. Your feedback really motivates our team to keep delivering the best service and quality.
If there’s anything we can help with, don’t hesitate to get in touch. We look forward to serving you again in the future!
Verified
Reply from armastore.com
Dear Susanne,
Thank you so much for your review! We’re really happy to hear that you had a great experience with us. Your feedback really motivates our team to keep delivering the best service and quality.
If there’s anything we can help with, don’t hesitate to get in touch. We look forward to serving you again in the future!
Verified
Reply from armastore.com
Dear Petra,
Thank you so much for your review! We’re really happy to hear that you had a great experience with us. Your feedback really motivates our team to keep delivering the best service and quality.
If there’s anything we can help with, don’t hesitate to get in touch. We look forward to serving you again in the future!
To Verify Authenticity
Verified Reviews
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.Imported Reviews
They are not included in the overall rating. No verification measures have been taken.Contact
armastore.com
- +31206599999
- armastore.com
- customerservice@armastore.com
- Badhoevedorp, NLD
About
armastore.com
As a modern leather house, ARMA creates the finer classics to last a lifetime. Through modern heritage and quality craftsmanship we deliver wardrobe essentials that transcend trends, but are never bor...
This company has linked Trusted Shops profiles.
