thebarn.de
Reviews:

1,234 total reviews across 2 markets 576 reviews in the last 12 months

4.32

Good

1,234 total reviews across 2 markets576 reviews in the last 12 months
5
73 %
4
9 %
3
5 %
2
3 %
1
10 %

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Review summary

Customers consistently praise the exceptional taste, aroma, freshness, and variety of the coffee, highlighting the high quality and the opportunity to discover unique or rare options. The wide selection of coffees and related gear is particularly valued, and many find the premium pricing justified by the product quality. Fast and reliable delivery, as well as neat and secure packaging, are also seen as strong points by many. Some users find the website easy to navigate, and prompt, friendly customer support is appreciated when received. However, there are recurring concerns about occasional shipping delays and especially high shipping costs for international orders. Experiences with customer service are mixed, with some finding support unhelpful or frustrating during problem resolution. The website garners criticism for usability or account/login issues from some customers. Additionally, a few suggest improvements to packaging, such as the inclusion of resealable bags and clearly visible roast dates.

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Reviewsthebarn.de

(57)
(19)
(30)
(49)
(421)
Community member 
8 Reviews
Cross-market review
 Verified
Cross-market review

The coffee tastes very good and is of high quality

The coffee not only smells wonderful, but it also tastes very good. I like the roasting of the beans, which are of different sizes, which I find very appealing. The flavors are spot on. The package, along with the information material, is also very appealing.
Automatically translated from German
Community member 
3 Reviews
 Verified
Great coffee at fair price. It delivered what promised
Community member 
2 Reviews
Cross-market review
 Verified
Cross-market review

Best Coffee Quality & Transparent with Delays

I have been with my monthly coffee subscription at The Barn for about a year and do not regret it! The beans are of the very best quality and the selection has always matched my taste so far. The order reviewed here, with a new coffee scale (great piece!), + coffee to which I couldn't say no due to the good discount offer, took a little longer. However, the team at The Barn informed well about the delay and its reasons via emails, so that no frustration arose on my side. Keep it up & thanks for the great coffee.
Automatically translated from German
Community member 
1 Reviews
 Verified
The coffee is great, very good indeed. The prices are a bit steep, but acceptable. However, I got so many emails after ordering that I won't order there again. I never subscribed, and I unsubscribed from all the mailing lists. Despite that, I received at least ten to fifteen emails.
Community member 
5 Reviews
 Verified
Every cup of coffee from The Barn is an experience. Sure, you can get good coffee elsewhere, but not to the level of The Barn.
Community member 
1 Reviews
 Verified

The coffee is fantastic the website experience not so much

The coffee is fantastic! I wish you guys improved login visibility on your website. It’s impossible to tell if I am logged in or not. The website also logs you out without you knowing - the last time I logged in, spent over 200 euros on coffee, but the bonus points did not go to my loyalty account, because I was logged out somewhere in between logging in and selecting coffee.
Community member 
2 Reviews
 Verified

Great coffee, poor customer service

Coffee is great, but the customer service can only be described as incompetent

Reply from thebarn.de

We are glad you enjoyed the coffee, but sorry to hear that your experience with our Customer Service didn't meet your expectations. We are continuously working to improve our support and take feedback like this seriously. If there's an unresolved issue behind your experience, please feel free to contact us directly and we would be happy to take another look.
Community member 
5 Reviews
Cross-market review
 Verified
Cross-market review

High-Quality Goods

High-quality goods. The ordered coffee tastes fantastic. Delivered quickly and neatly packaged. Everything is great!
Automatically translated from German
Community member 
1 Reviews
 Verified
Amazing Genesis and exceptional customer service!
Community member 
1 Reviews
 Verified
Cozy coffehouse feeling at home
Community member 
1 Reviews
 Verified
Amazing aroma and taste, already ordered on a monthly basis 🔥
Community member 
2 Reviews
 Verified

C'est parfait et le café est de très bonne qualité

le café est de très bonne qualité, la rapidité de traitement des commandes et de livraisons.
Community member 
8 Reviews
Cross-market review
 Verified
Cross-market review
Super fast service, sensational coffee!
Automatically translated from German
F N
Frieder N.
5 Reviews
Cross-market review
 Verified
Cross-market review
Fast delivery excellent quality
Automatically translated from German
F H
Frederic H.
3 Reviews
 Verified
Great, as usual...
Community member 
1 Reviews
 Verified
Super great after sale attention and cool products. I love how you are working
Community member 
3 Reviews
 Verified
Very good experience overall. High quality beans, descriptors match flavour profile, and fast delivery.
Community member 
2 Reviews
 Verified
parfait
Community member 
2 Reviews
 Verified
Es ist sehr schade, eine kritische Bewertung geben zu müssen, aber obwohl die Kaffeequalität grundsätzlich gut ist, (Tolle Sorten) ist bei der Bestellung einiges schief gelaufen. Zum einen muss die Qualitätskontrolle wirklich verbessert werden. Der Daterra Gesha ist viel viel dunkler geröstet als der Christmas Gesha. Falls das Absicht war: ok. Aber trotzdem kann es bei solchen Preisen (27-35 Euro pro 200 g) nicht sein, dass die Bohnen so unregelmäßig geröstet sind und sich einige komplett schwarz (!) geröstete Bohnen darunter befinden. In beiden Beuteln. Ich habe noch bei keiner specialty coffee Rösterei bisher erlebt, dass solche und soviel defekte Bohnen nicht aussortiert wurden. Ich verstehe zwar auch, dass es vor Weihnachten etwas länger dauern kann. Aber ich habe meine Bestellung am 6. getätigt und sie wurde erst am 18. versendet und kam am 20. an. Das größte Problem dabei: die Kaffes im Paket hatten die roastdates: 4. Dez und 25. nov. D.h. Einer der Beutel kam bei mir fast 4 Wochen off-roast an. Das geht bei einer Rösterei mit diesem Anspruch überhaupt nicht, sorry. Einige Leute haben die Vorliebe, ihren Kaffee 1-2 Wochen nach Röstung zu trinken. Man hätte ja, wenn man das Paket erst am 18. losschickt, zumindest frisch gerösteten Kaffee einpacken können. Ich hätte aufgrund der Auswahl und der Nähe (viele andere interessante Röstereien befinden sich in Skandinavien) gerne noch einmal bestellt, aber unter den Umständen ist das leider unwahrscheinlich.
Community member 
1 Reviews
 Verified

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Local score

4.30
Good
1,019 total reviews436 reviews in the last 12 months

Contact

thebarn.de

  • thebarn.de
  • webshop@thebarn.de
  • Berlin, DEU
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About

thebarn.de

THE BARN had a very clear vision from the start: Making their coffees better and better. No compromises – simply great coffee. They do not blend their coffees to present unique cup profiles and to sho...

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