Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.
Most relevant positive review
Jun 27, 2024
Verified review
Very nice luggage and the Proline range is high quality. I ordered 3 bags for a Porsche Boxster and we initially had an issue as one bag was a different fabric to the other two resulting in a different appearance, but car-bags immediately sent a new package of 3 identical bags and accepted the return costs for the initial package - very fast email responses and great customer service throughout. UK customers need to beware of the additional import duty charges at approx 20% but that's a UK Brexit issue (one of many!)
I wanted to buy a set for my Mondeo HEV. I asked about the fit and they did send me the measurements. No, the Mondeo set does not fit a Mondeo HEV.
I measured the space and worked out what I needed (individual bags). I then asked if they would honour the price of the set rather than me spending more for individual bags - no, because apparently that wouldn't be fair!
Despite my better judgment I ordered the bags. After a week I noticed that the order was with the courier but hadn't moved. I got in contact with car-bags.com who said they would look into it and let me know - they didn't get back in touch.
A few days later I checked again to be told that my bags were actually due to be delivered that day. A few hours later I got a message that they had been delivered and signed for by someone I'd never heard of. I messaged car-bags.com - no response. They later sent me a separate email telling me that the bags had been returned to them for "some unknown reason".
I asked for a refund - no response. I raised a complaint and they referred me to a previous email that they'd sent - don't know why. I asked again for a refund. I also asked for them to be mindful that I was paying transaction fees and currency fluctuates - no response.
They did refund me quickly, but no view on the charges, no apology no suggestion on how to fix things/
Really poor and I am €40 out of pocket for absolutely nothing to show for it.
And finally, paying VAT twice? Please refer to the UK customs website - the only people allowed to charge VAT for imports is the UK government. If your system can't deduct VAT then you should be raising a partial refund to avoid being accused of tax fraud.
I would not recommend this company which is a real shame because their products actually look really good.
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.
Reviews for Car-Bags.com - car-bags.com/en
Filter
Rating
Sort by
Latest first
2 days ago
Verified review
Fast delivery and good product!
Report review
4 days ago
Verified review
Report review
Sep 28, 2024
Verified review
Report review
Sep 26, 2024
Verified review
Report review
Sep 26, 2024
Verified review
Goods are ok
Goods are corresponding to the presented pictures from website.
Report review
Answer by Car-Bags.com - car-bags.com/en
Sep 27, 2024
Great that they match the photo. We wish you much fun traveling in the future with Car-bags
Sep 18, 2024
Verified review
Report review
Aug 1, 2024
Verified review
Perfect Solution
Very good quality of the bags.
Fast delivery time.
Never ever playing "Tetris" with lagguage :-)
Report review
Answer by Car-Bags.com - car-bags.com/en
Aug 2, 2024
Thank you for your positive review and nice picture. We are glad that you can use it like this.
Jul 11, 2024
Verified review
Report review
Jul 10, 2024
Verified review
Amazing quality to these fitted car bags. Worth every penny!
Will buy again if I change my car soon .
Report review
Answer by Car-Bags.com - car-bags.com/en
Jul 16, 2024
Thank you for your review. Great to hear that you are so satisfied. Have fun traveling!
Jun 27, 2024
Verified review
Very nice luggage and the Proline range is high quality. I ordered 3 bags for a Porsche Boxster and we initially had an issue as one bag was a different fabric to the other two resulting in a different appearance, but car-bags immediately sent a new package of 3 identical bags and accepted the return costs for the initial package - very fast email responses and great customer service throughout. UK customers need to beware of the additional import duty charges at approx 20% but that's a UK Brexit issue (one of many!)
Report review
Answer by Car-Bags.com - car-bags.com/en
Jul 2, 2024
Thank you for your review. Great to hear that you are so satisfied. Have fun traveling with Car-bags!
Jun 4, 2024
Verified review
Report review
May 30, 2024
Verified review
Excellent quality and clever design. These two bags fit perfectly in the front boot of our Porsche 911 Cabriolet with some room to spare.
A warning for buyers in the UK - VAT at about 20% has to be paid in addition to the price you pay for the bags and you can expect a couple of days' delay in Customs because of this.
Report review
Answer by Car-Bags.com - car-bags.com/en
May 31, 2024
Thank you for your review. Nice to hear that you are so satisfied with the bag set. Have fun traveling with Car-bags!
May 28, 2024
Verified review
Report review
May 22, 2024
Verified review
Bags are very good quality and fit perfectly in my car!
Report review
Answer by Car-Bags.com - car-bags.com/en
May 23, 2024
Thank you for your review. Nice to hear that it fits perfectly, enjoy your travels!
May 19, 2024
Verified review
Delivery to UK no problem
Bought a set of luggage for my f type jag, not sure about ordering overseas but went really smooth and had them within 4 days of ordering - great product and good value too!
Report review
Answer by Car-Bags.com - car-bags.com/en
May 22, 2024
Thanks for your response. Glad everything went well, have fun traveling!
May 15, 2024
Verified review
The bags look to be good quality but are expensive especially when you get a £63 import tax levy on top which isn’t flagged up until you have to pay it for them to be delivered
Report review
Answer by Car-Bags.com - car-bags.com/en
May 15, 2024
Nice to hear that you like the quality. The website clearly states that the price does not include import costs. We hope you enjoy traveling with the bags!
May 7, 2024
Verified review
Report review
May 3, 2024
Verified review
Great seller quality item
Report review
Apr 19, 2024
Verified review
Great quality bags, well packaged and delivered quickly.
Report review
Apr 19, 2024
Verified review
Fit my 911 perfectly. There are some extra bags that fit perfectly on the rear seat backs. It would be nice if these identified as being prefect for the 911 and in the premium design so they matched.
Report review
Answer by Car-Bags.com - car-bags.com/en
Apr 19, 2024
Thank you for your great review. Good to hear you found some extra bags that suit your needs for the rear seats. Car-Bags is designed to provide bags for the trunkspace. That is why we do not mention them, but offer a wide range of single bags.