Car-Bags.com - car-bags.com/en- Logo - reviews

Car-Bags.com - car-bags.com/en
Reviews:

37 reviews in the last 12 months197 total reviews  

4.70
Excellent

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Top positive review

Mar 19, 2024
 Verified review
Very pleased with the quality of the bags for my MX-5. Opted for the "cheaper" version but excellent well made product and snug fit. Can't wait for my European road trip! UK buyers please note : Only downside to the buying experience was the UK customs surcharge which is to be fair well highlighted by Car - Bags and the courier DPD on the shopping trolley page prior to payment. Email direct from DPD with charges (£50.22 for mine) Fast delivery!!

Top negative review

Apr 16, 2024
 Verified review
I wanted to buy a set for my Mondeo HEV. I asked about the fit and they did send me the measurements. No, the Mondeo set does not fit a Mondeo HEV. I measured the space and worked out what I needed (individual bags). I then asked if they would honour the price of the set rather than me spending more for individual bags - no, because apparently that wouldn't be fair! Despite my better judgment I ordered the bags. After a week I noticed that the order was with the courier but hadn't moved. I got in contact with car-bags.com who said they would look into it and let me know - they didn't get back in touch. A few days later I checked again to be told that my bags were actually due to be delivered that day. A few hours later I got a message that they had been delivered and signed for by someone I'd never heard of. I messaged car-bags.com - no response. They later sent me a separate email telling me that the bags had been returned to them for "some unknown reason". I asked for a refund - no response. I raised a complaint and they referred me to a previous email that they'd sent - don't know why. I asked again for a refund. I also asked for them to be mindful that I was paying transaction fees and currency fluctuates - no response. They did refund me quickly, but no view on the charges, no apology no suggestion on how to fix things/ Really poor and I am €40 out of pocket for absolutely nothing to show for it. And finally, paying VAT twice? Please refer to the UK customs website - the only people allowed to charge VAT for imports is the UK government. If your system can't deduct VAT then you should be raising a partial refund to avoid being accused of tax fraud. I would not recommend this company which is a real shame because their products actually look really good.
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Reviews for Car-Bags.com - car-bags.com/en

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Latest first
2 days ago
 Verified review

Delivery to UK no problem

Bought a set of luggage for my f type jag, not sure about ordering overseas but went really smooth and had them within 4 days of ordering - great product and good value too!
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6 days ago
 Verified review
The bags look to be good quality but are expensive especially when you get a £63 import tax levy on top which isn’t flagged up until you have to pay it for them to be delivered
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Answer by Car-Bags.com - car-bags.com/en
6 days ago
Nice to hear that you like the quality. The website clearly states that the price does not include import costs. We hope you enjoy traveling with the bags!
May 7, 2024
 Verified review
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May 3, 2024
 Verified review
Great seller quality item
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Apr 19, 2024
 Verified review
Great quality bags, well packaged and delivered quickly.
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Apr 19, 2024
 Verified review
Fit my 911 perfectly. There are some extra bags that fit perfectly on the rear seat backs. It would be nice if these identified as being prefect for the 911 and in the premium design so they matched.
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Answer by Car-Bags.com - car-bags.com/en
Apr 19, 2024
Thank you for your great review. Good to hear you found some extra bags that suit your needs for the rear seats. Car-Bags is designed to provide bags for the trunkspace. That is why we do not mention them, but offer a wide range of single bags.
Apr 16, 2024
 Verified review

Very disappointed

I wanted to buy a set for my Mondeo HEV. I asked about the fit and they did send me the measurements. No, the Mondeo set does not fit a Mondeo HEV. I measured the space and worked out what I needed (individual bags). I then asked if they would honour the price of the set rather than me spending more for individual bags - no, because apparently that wouldn't be fair! Despite my better judgment I ordered the bags. After a week I noticed that the order was with the courier but hadn't moved. I got in contact with car-bags.com who said they would look into it and let me know - they didn't get back in touch. A few days later I checked again to be told that my bags were actually due to be delivered that day. A few hours later I got a message that they had been delivered and signed for by someone I'd never heard of. I messaged car-bags.com - no response. They later sent me a separate email telling me that the bags had been returned to them for "some unknown reason". I asked for a refund - no response. I raised a complaint and they referred me to a previous email that they'd sent - don't know why. I asked again for a refund. I also asked for them to be mindful that I was paying transaction fees and currency fluctuates - no response. They did refund me quickly, but no view on the charges, no apology no suggestion on how to fix things/ Really poor and I am €40 out of pocket for absolutely nothing to show for it. And finally, paying VAT twice? Please refer to the UK customs website - the only people allowed to charge VAT for imports is the UK government. If your system can't deduct VAT then you should be raising a partial refund to avoid being accused of tax fraud. I would not recommend this company which is a real shame because their products actually look really good.
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Answer by Car-Bags.com - car-bags.com/en
Apr 16, 2024
Good day, We have checked what went wrong with your order. You have asked us where your order is. We responded within 12 hours by sending you an email with a tracking link. Your order was indeed returned a few days later for a reason unknown to us. We have also informed you of this and asked whether you still want to receive the order. You indicate in an email that you no longer wish to receive the order and we will refund you the same day. We cannot refund more than you paid to us with our system. We do not give a discount on 4 separate trolley bags, because we do not think it is fair to our other customers. We have a fair price for our products and everyone pays the same price. The VAT is indicated in advance during the ordering process. You have been informed of all ordering and payment conditions before you order. We are very sorry that you experience our communication negatively. We can do no more than inform you as best as possible and answer your questions honestly.
Apr 10, 2024
 Verified review
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Apr 3, 2024
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Mar 26, 2024
 Verified review
Really high quality product. Perfect fit and fast delivery
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Answer by Car-Bags.com - car-bags.com/en
Mar 26, 2024
That looks neat, have fun traveling!
Mar 24, 2024
 Verified review
Spedizione veloce e prodotto ottimo. Buoni materiali e buon assemblaggio. Perfetto per la mia auto.
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Mar 19, 2024
 Verified review

Excellent quality but watch out for Customs charges

Very pleased with the quality of the bags for my MX-5. Opted for the "cheaper" version but excellent well made product and snug fit. Can't wait for my European road trip! UK buyers please note : Only downside to the buying experience was the UK customs surcharge which is to be fair well highlighted by Car - Bags and the courier DPD on the shopping trolley page prior to payment. Email direct from DPD with charges (£50.22 for mine) Fast delivery!!
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Answer by Car-Bags.com - car-bags.com/en
Mar 21, 2024
Thank you for your nice and fair review. Much appreciated. Glad to hear yuou like our bags. We wish you a very nice holiday!!
Mar 19, 2024
 Verified review
Not told about import duty get a text off DPD told I had to pay £100 due to incorrect paper work got on to car bags they were not interested bit of a rip off
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Answer by Car-Bags.com - car-bags.com/en
Mar 21, 2024
Thank you for your review. Could you email us about this issue? We would like to check where the mistake was made. We do mention on the productpage that additional custom charges may apply as the UK is no longer part of the EU. We are sorry you missed this info. The amount you paid seems high, so please contact us by email.
Mar 13, 2024
 Verified review

For UK buyers beware double VAT

The bags are excellent, no doubting the quality. What is a little frustrating though, is they won’t ship to the UK ex VAT, so beware that when buying from the UK you will have to pay an additional 20% plus fees to the courier before they will actually drop them off.
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Answer by Car-Bags.com - car-bags.com/en
Mar 15, 2024
Thank you for your review. We understand the frustration, but our system is not equiped for that as our sales market is for consumers in the EU. We do mention that our prices include VAT and that additional custom charges may apply. We are sorry you missed this information.
Mar 12, 2024
 Verified review
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Mar 5, 2024
 Verified review
I was quite shocked when I had a text from DPD asking for me to pay a charge for £56.75 import charge. I think it should tell you about the charge at the checkout. Other than that I was very pleased with the bags and the service.
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Answer by Car-Bags.com - car-bags.com/en
Mar 12, 2024
Thank you for your review. We do mention this at the checkout before you finalise the order. We mention that additonal custom charges may apply when shipped outside the EU. We are sorry you missed that information.
Feb 24, 2024
 Verified review

Value item, well made

Excellent fit of item in the VWCalifornia wardrobe
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Answer by Car-Bags.com - car-bags.com/en
Feb 27, 2024
So nice to hear. Thank you very much
Feb 13, 2024
 Verified review
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Jan 30, 2024
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Jan 18, 2024
 Verified review
Great value - beautiful construction and design and perfect sizing. Recommended !
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Answer by Car-Bags.com - car-bags.com/en
Jan 18, 2024
What a nice review, thank you so much. Great ti read you like our Car-Bags set