Car-Bags.com - car-bags.com/en- Logo - reviews

Car-Bags.com - car-bags.com/en
Reviews:

36 reviews in the last 12 months204 total reviews  

4.69
Excellent

Trustmark
Valid

Includes Buyer Protection
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Most relevant positive review

Jun 27, 2024
 Verified review
Very nice luggage and the Proline range is high quality. I ordered 3 bags for a Porsche Boxster and we initially had an issue as one bag was a different fabric to the other two resulting in a different appearance, but car-bags immediately sent a new package of 3 identical bags and accepted the return costs for the initial package - very fast email responses and great customer service throughout. UK customers need to beware of the additional import duty charges at approx 20% but that's a UK Brexit issue (one of many!)

Most relevant negative review

Apr 16, 2024
 Verified review
I wanted to buy a set for my Mondeo HEV. I asked about the fit and they did send me the measurements. No, the Mondeo set does not fit a Mondeo HEV. I measured the space and worked out what I needed (individual bags). I then asked if they would honour the price of the set rather than me spending more for individual bags - no, because apparently that wouldn't be fair! Despite my better judgment I ordered the bags. After a week I noticed that the order was with the courier but hadn't moved. I got in contact with car-bags.com who said they would look into it and let me know - they didn't get back in touch. A few days later I checked again to be told that my bags were actually due to be delivered that day. A few hours later I got a message that they had been delivered and signed for by someone I'd never heard of. I messaged car-bags.com - no response. They later sent me a separate email telling me that the bags had been returned to them for "some unknown reason". I asked for a refund - no response. I raised a complaint and they referred me to a previous email that they'd sent - don't know why. I asked again for a refund. I also asked for them to be mindful that I was paying transaction fees and currency fluctuates - no response. They did refund me quickly, but no view on the charges, no apology no suggestion on how to fix things/ Really poor and I am €40 out of pocket for absolutely nothing to show for it. And finally, paying VAT twice? Please refer to the UK customs website - the only people allowed to charge VAT for imports is the UK government. If your system can't deduct VAT then you should be raising a partial refund to avoid being accused of tax fraud. I would not recommend this company which is a real shame because their products actually look really good.
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Reviews for Car-Bags.com - car-bags.com/en

Filter
 Sort by  
Relevance
(31)
Reset
Jun 27, 2024
 Verified review
Very nice luggage and the Proline range is high quality. I ordered 3 bags for a Porsche Boxster and we initially had an issue as one bag was a different fabric to the other two resulting in a different appearance, but car-bags immediately sent a new package of 3 identical bags and accepted the return costs for the initial package - very fast email responses and great customer service throughout. UK customers need to beware of the additional import duty charges at approx 20% but that's a UK Brexit issue (one of many!)
Report review
Answer by Car-Bags.com - car-bags.com/en
Jul 2, 2024
Thank you for your review. Great to hear that you are so satisfied. Have fun traveling with Car-bags!
8 days ago
 Verified review
Amazing quality to these fitted car bags. Worth every penny! Will buy again if I change my car soon .
Report review
Answer by Car-Bags.com - car-bags.com/en
2 days ago
Thank you for your review. Great to hear that you are so satisfied. Have fun traveling!
7 days ago
 Verified review
Report review
May 30, 2024
 Verified review
Excellent quality and clever design. These two bags fit perfectly in the front boot of our Porsche 911 Cabriolet with some room to spare. A warning for buyers in the UK - VAT at about 20% has to be paid in addition to the price you pay for the bags and you can expect a couple of days' delay in Customs because of this.
Report review
Answer by Car-Bags.com - car-bags.com/en
May 31, 2024
Thank you for your review. Nice to hear that you are so satisfied with the bag set. Have fun traveling with Car-bags!
May 19, 2024
 Verified review

Delivery to UK no problem

Bought a set of luggage for my f type jag, not sure about ordering overseas but went really smooth and had them within 4 days of ordering - great product and good value too!
Report review
Answer by Car-Bags.com - car-bags.com/en
May 22, 2024
Thanks for your response. Glad everything went well, have fun traveling!
May 22, 2024
 Verified review
Bags are very good quality and fit perfectly in my car!
Report review
Answer by Car-Bags.com - car-bags.com/en
May 23, 2024
Thank you for your review. Nice to hear that it fits perfectly, enjoy your travels!
Jun 4, 2024
 Verified review
Report review
May 28, 2024
 Verified review
Report review
Apr 19, 2024
 Verified review
Fit my 911 perfectly. There are some extra bags that fit perfectly on the rear seat backs. It would be nice if these identified as being prefect for the 911 and in the premium design so they matched.
Report review
Answer by Car-Bags.com - car-bags.com/en
Apr 19, 2024
Thank you for your great review. Good to hear you found some extra bags that suit your needs for the rear seats. Car-Bags is designed to provide bags for the trunkspace. That is why we do not mention them, but offer a wide range of single bags.
Apr 19, 2024
 Verified review
Great quality bags, well packaged and delivered quickly.
Report review
May 3, 2024
 Verified review
Great seller quality item
Report review
May 7, 2024
 Verified review
Report review
Mar 19, 2024
 Verified review

Excellent quality but watch out for Customs charges

Very pleased with the quality of the bags for my MX-5. Opted for the "cheaper" version but excellent well made product and snug fit. Can't wait for my European road trip! UK buyers please note : Only downside to the buying experience was the UK customs surcharge which is to be fair well highlighted by Car - Bags and the courier DPD on the shopping trolley page prior to payment. Email direct from DPD with charges (£50.22 for mine) Fast delivery!!
Report review
Answer by Car-Bags.com - car-bags.com/en
Mar 21, 2024
Thank you for your nice and fair review. Much appreciated. Glad to hear yuou like our bags. We wish you a very nice holiday!!
Mar 24, 2024
 Verified review
Spedizione veloce e prodotto ottimo. Buoni materiali e buon assemblaggio. Perfetto per la mia auto.
Report review
Mar 26, 2024
 Verified review
Really high quality product. Perfect fit and fast delivery
Report review
Answer by Car-Bags.com - car-bags.com/en
Mar 26, 2024
That looks neat, have fun traveling!
Apr 10, 2024
 Verified review
Report review
Apr 3, 2024
 Verified review
Report review
Dec 28, 2023
 Verified review

High quality luggage at reasonable prices

We bought this set to enable road trips in our SLC43 convertible. The bags are well made and able to hold enough luggage as well as fit the boot space available. The ordering process was simple and dispatch quick. Once in the hands of the carrier things slowed down but it was close to Christmas. The tax charge was a shock, a total of £56, but I remain hopeful that the UK will rejoin the EU and this will no longer be an issue.
Report review
Answer by Car-Bags.com - car-bags.com/en
Dec 28, 2023
Thank you for your review. Yes Brexit makes it diificult tp ship to the UK without Tax charges. We are grateful to hear you like the bags and we wish you a lot of nice travels with you SLC43 and it bags
Oct 9, 2023
 Verified review

Audi R8 3 piece set works great!

Bags are pretty well made for the price and are as advertised. I ordered a 3 piece set for an Audi R8. The top bag for the trunk/frunk and the bag behind the seats could be wider to make best use of the space. Slightly longer legs on the trolley suitcase would avoid it falling over when trying to stand it up.
Report review
Answer by Car-Bags.com - car-bags.com/en
Oct 10, 2023
Thank you for your great review. I will forward your suggestion to the design department.
Jan 18, 2024
 Verified review
Great value - beautiful construction and design and perfect sizing. Recommended !
Report review
Answer by Car-Bags.com - car-bags.com/en
Jan 18, 2024
What a nice review, thank you so much. Great ti read you like our Car-Bags set