Topdrinks.dkReviews:
532 reviews in the last 12 months680 total reviews
Excellent
Top positive review
Oct 15, 2023
Verified review
I was a little cincerned to buy from Topdrinks because of bad reviews in Denmark. But everything was fine. Good selection to choose from, very good prices.
5 days delivery.
A little confusion because I received 3 dutch mails from MySendle with three different ordrenummers, and then afterwards several statusmails, and finally two packages were delivered from GLS and PostNord. But everything is here now 👍
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Top negative review
Dec 31, 2023
Verified review
The order is easy. Page easyJet to use.
U ALREADY TOOK MY MONEY.
BUT I HAVE NO RUM. AND I CANT TRACE IT.
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Reviews for Topdrinks.dk
Apr 24, 2024
Verified review
Unprofessional to the extend of been cheaters. If stop ignoring me and you don't refund my money I will suggest that you try and become honest and don't cheat your costumers.
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Apr 15, 2024
Verified review
The website promised a present/gift with the bottles, but there wasnt anything at all when i got my order. False advertising is illegal i Denmark but not in Holland apparently
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2 days ago
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Apr 5, 2024
Verified review
I haven’t received my order, how can I give it more than 1 star? Was supposed to arrive yesterday but I’ve heard nothing
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Answer by Topdrinks.dk
Apr 24, 2024
Dear, thank you very much for your review. We are sorry to hear that you never received your order. Our sincere apologies! We will discuss this with the carrier. We would like to ask you to contact us and one of our colleagues will help you further. Kind regards,
Lisa
AS
Feb 20, 2024
Verified review
Unfortunately my first experience with this shop was not Great. They Send wrong item In the order, and when contacting customer service about it, they were not willing to send a replacement for the wrong item.
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Answer by Topdrinks.dk
Feb 21, 2024
Dear, thank you very much for your review. We are sorry to hear that you did not receive the right product. Our sincere apologies! We see that the refund has since been implemented. Unfortunately, in some cases it is indeed the case that we can only offer a refund. Kind regards, Lisa
Feb 1, 2024
Verified review
I made a ordrer but newer received it and the money is withdrawed from my bank account! Not good enough - at all!
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Answer by Topdrinks.dk
Feb 5, 2024
Dear , thank you for your review. We are sorry to hear that you did not receive your order. Our sincere apologies! We will discuss this with the carrier. We see that contact and a new shipment have since taken place. Kind regards, Lisa
Jan 28, 2024
Verified review
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Dec 8, 2023
Verified review
Ignored by customer service
Topdrinks forgot one bottle on my order, instead of sending the bottle they forgot they refunded me.
So, I had to place a new order to get the bottle, thus, paying shipment twice for thier mistake.
Wrote to customer service multiple times about this, but they decided to ignore me.
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Answer by Topdrinks.dk
Dec 22, 2023
Dear Simon, thank you very much for your review. We are sorry to hear that your order was not received in its completeness. We will discuss this with the carrier. Our sincere apologies for feeling ignored! We see that contact and a refund have since taken place. Merry Christmas! Kind regards, Carla
Dec 26, 2023
Verified review
I har taget mine penge men ikke engang sent mig mine vare ?
Tror det er en scam side..
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Answer by Topdrinks.dk
Jan 10, 2024
Kære, mange tak for din anmeldelse. Vi er kede af at høre, at du endnu ikke har modtaget din bestilling. Vi undskylder oprigtigt! Vi vil diskutere dette med transportøren. Vi kan se, at du nu har modtaget den. Vi beklager forsinkelsen. Med venlig hilsen, Lisa
Sep 26, 2023
Verified review
Money drawn, no delivery, no reply
I never recived my delivery, and they do not reply on my email.
The bottles never arrived. One was broken when it arrived to the Danish GLS sorting facility, and because topdrinks never replyed GLS regarding the matter, GLS returned the packed to sender.
So now I don't have the bottles, or my money and topdrinks is not responding
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May 15, 2023
Verified review
Missing 4 package. You say they are delivered but I talked to Gls Denmark. And the can’t find them in the system.
And you send 1 bottle in 1 packages. Why don’t you send 6 in one package or something
And now I don’t get half of what I order to a surprise birthday. And made order 2 weeks before so I thought it was in good time.
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Sep 27, 2023
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Køb aldrig her!!! Dette er et hollandsk firma. Jeg har bestilt for 3 uger siden, og har stadig intet modtaget fra dem. De opgiver dansk telefon nummer - men det er fup. Har været i kontakt med dem både skriftligt og pr. telefon, det hjælper intet.
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Oct 17, 2023
Verified review
Første gang jeg handlede hos jer var indpakningen for dårlig halvdelen af flaskerne var smadret, anden gang var indpakningen Ok men så manglede halvdelen af min ordre, så nej ikke mere handel fra mig.
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Aug 18, 2023
Verified review
You can deliver the ordered products and not just request them sent back from GLS.
Never going to buy here again, never going to recommend, actually going to promote not to shop there
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Sep 25, 2023
Verified review
Some of the items I’ve received were outdated.
I still don’t know whether or not topdrinks will refund the money and pay for the return of the items
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Dec 27, 2023
Verified review
Horrible customer service
Order is late, no one replying to my email or picking up a phone, complete shit show...
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Answer by Topdrinks.dk
Jan 10, 2024
Dear, thank you very much for your review. We are sorry to hear that you did not receive your order and that there was no response from us. Our sincere apologies! This is obviously not right! We will discuss the delivery regarding your package with the carrier. We see that you are now in contact with one of our colleagues to come to a solution. Kind regards, Lisa
Dec 26, 2023
Verified review
I har taget mine penge men ikke engang sent mig mine vare ?
Tror det er en scam side..
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Answer by Topdrinks.dk
Jan 10, 2024
ære, mange tak for din anmeldelse. Vi er kede af at høre, at du endnu ikke har modtaget din bestilling. Vi undskylder oprigtigt! Vi vil diskutere dette med transportøren. Vi kan se, at du nu har modtaget den. Vi beklager forsinkelsen. Med venlig hilsen, Lisa
Dec 26, 2023
Verified review
Haven’t received my package yet and I have tried to call. It was a Christmas gift
:(
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Answer by Topdrinks.dk
Jan 10, 2024
Dear, thank you very much for your review. We are sorry to hear that you did not receive your order. Our sincere apologies! We will discuss this with the carrier. We will of course offer you a refund. Please contact one of our colleagues. Kind regards, Lisa
Jan 2, 2024
Verified review
Delivery was supposed to be 2-4 days. Still waiting on my delivery, 7 days later.
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Answer by Topdrinks.dk
Jan 10, 2024
Dear, thank you very much for your review. We are sorry to hear that you did not receive your order within the agreed time. Our sincere apologies! We will discuss this with the carrier. We see that you are now in contact with one of our colleagues and have come to a solution. Kind regards, Lisa
Nov 22, 2023
Verified review
Answer your phone or replay to mails with vancelation of mis placed orders!
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