Review summary
Customers appreciate the competitive pricing, user-friendly and informative website, and the overall quality and authenticity of the products received. Customer service is often praised for its responsiveness and professionalism, and many find the communication about orders and shipments to be clear and timely, with some noting fast or satisfactory delivery experiences. However, there are notable frustrations with delivery delays and inconsistent delivery times, as well as mismatched expectations regarding shipping. Some customers report sudden price changes or disputes over pricing. Negative experiences with support, particularly in complicated return situations, are mentioned. Inaccurate or unclear stock information is a recurring issue, with products sometimes marked as 'in stock' but not actually available or delayed in shipping. Additionally, some customers encounter insufficient or delayed communication, and there are isolated reports of outdated or defective items.
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It's my first purchase with you, I had no references and didn't know how it would be to bring the products to Chile.
I liked that when I requested a quotation, it was quickly sent with shipping rates to Chile, and that when I inquired about the shipment, they responded with an email, updating the order status.
What could be improved.
- In addition to the quotation, estimated customs values, or at least indicate that this extra cost could exist. In my case, DHL informed me, and the value was about 50% of the products purchased.
- Leave a link to a document explaining step by step what will happen with the delivery of the product. Personally, I felt a bit lost and worried because the order was delayed and sometimes distrustful of the shipment.
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Good service and sales and deliveries accordingly
Good service and most of the time quick response, deliveries are very close to what is indicated in terms of delivery times. It would be good to improve the response to quote requests a bit, as we understand that sometimes there is no quick response due to their suppliers, however, it would be good to send a message indicating the reason for the offer not being sent.
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Excellent
I recently discovered this company, I have already made several purchases for the company I work for, I found the availability of materials and the very competitive prices very interesting. It will surely become our official supplier, as I am in charge of the electrical maintenance department of a major food company and need suppliers of this type.
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I appreciate being able to see what is in stock.
I would like to see delivery times optimized or shortened.
And perhaps set up an account with a credit limit so that the payment process and verification do not delay delivery.
That would help increase sales.
Finally, it would be good to be able to set up multiple users from TPI later on; that way, we can see exactly who placed the order.
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It's a real shame, the catalog is exceptional at competitive prices, but the products marked as "available" are actually not. Even though I read negative reviews, I still decided to buy the products: Order placed almost a month ago: \\- According to the site: "The indicative delivery times for goods in the \"Available\" state are usually from 1 to 10 working days." I was informed: "the order has been processed within 7-10 working days" \\- After 15 days (11 working days) and the goods have not been shipped. \\- After my request, I am informed: "The order will be shipped at the end of the week" \\- After 5 days, I contact support: "I inform you that this order will be shipped within the next two days" \\- After 5 days still nothing. The order was, of course, paid for almost a month ago, and currently, I find myself without anything and with a project to deliver with a significant delay.
Automatically translated from Italian
Reply from https://it.wiautomation.com/
Dear Giuseppe We regret to hear about your dissatisfaction. We are aware of the delays that affected your order. The goods, moved between different hubs, have taken longer than expected. We sincerely apologize for the inconvenience. One of our operators will contact you as soon as possible Best regards
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Excellent experience from start to finish! I used WIA for our Electronic Product and was highly impressed by their professionalism. Mr. Paola was incredibly helpful and went above and beyond to ensure everything was perfect. Quick service, fair pricing, and great communication. I highly recommend them!"
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Excellent Quality and Performance!
We purchased one unit of the isolation amplifier, and it has been working perfectly. The part performs exactly as needed, providing reliable signal isolation and stable operation. Shipping was smooth and the part arrived in great condition. Highly recommended for industrial and technical needs!
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Deceptive Business Practices Unilateral Price Increase After Paid Order
Very disappointing experience and unacceptable commercial behavior from WiAutomation. After validating and paying for an order of 6 electrical components (price confirmed by email), the seller comes back to impose a unilateral price increase of over 45% per item, under the pretext that their own supplier has raised their restocking fees. While the product is perfectly available for purchase on the market within 3 to 5 days, they refuse to deliver at the contractual price, placing their commercial risk on the customer. Furthermore, after opening a PayPal dispute to protect my funds, the customer service attempts to mislead by requesting early closure of the dispute to supposedly proceed with processing or refund. Think twice before ordering from them if you have budget or time constraints.
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Send more emails updating me on where my packages are. I am ordering from Australia and it is usually a surprise when your package shows up. I order a lot of packages so I do not remember each one. Also it is annoying when you don’t say what is in each package as it is in transit. Giving me a package number is just not useful, I am busy.
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Satisfied with conditions
Product as described and fully functional. Condition was without flaw
Quoted shipment delivery was overdue by weeks, not days. Explanation was akin to political double talk.
I would most certainly buy from and recommend Wiautomation for future purchases. Just plan for excessive turnaround time with delivery.
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The availability of components at competitive prices is a very important strength, also the communication with the sales department is fast and efficient, the only drawback is that the processing and delivery times are on average long, which does not allow us to handle emergencies or quick supplies.
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Buoni prezzi ed assortimento, cercavo una applicazione un po' particolare per un paese arretrato come il nostro ed ho scoperto una gamma interessante di prodotti. Scrivo la recensione perché ho apprezzato l'imballaggio non eccessivo fatto con materiale biodegradabile, spero continuino su questa strada.
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WiAutomation: consigliato
Sto utilizzando questo sito da diverso tempo ed ho in attivo 42 ordini con materiali di vario tipo, alcuni anche di difficile reperibilità. La mia esperienza, fino ad ora, è sicuramente positiva. La maggior parte degli ordini sono stati spediti con urgenza e ben poche volte mi sono trovata a contattare l'assistenza. In questo caso, ho sempre trovato persone veloci e gentili nei riscontri e, per me, questo vale molto. In caso di mancanza del prodotto nuovo ho potuto contrattare per il ricondizionato o la sostituzione con altro prodotto quindi, anche in questo caso, la mia valutazione è positiva. Pertanto, io consiglio questo fornitore.
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The seriousness and professionalism are elsewhere. Order of material in the face of a dedicated offer indicating delivery in 5 working days; as soon as the order is placed they communicate a delivery time of 10 working days; After a week I ask for updates and in response to my request, I am informed of an additional delay adding another 7/10 working days. After the 10 working days have elapsed without receiving the material, I ask them to cancel the order and they say it is not possible because it is due in the next few days and will then be shipped. For a supplier that bases its strength on the rapid availability of material, moving from 5 working days to over 20 days and not being ready to cancel the order is a sign of low reliability. In response to your reply, you indeed extended the delivery times for the third time, and after my confirmation to proceed, you were again late. To understand, you told me another 7/10 working days and these have passed, and the material has not yet arrived.
Automatically translated from Italian
Reply from https://it.wiautomation.com/
Dear Davide, We are sorry for your negative experience and are clearly at your disposal to assist you. It is, however, necessary for us to accurately reconstruct the course of events, also acknowledging our own responsibility. Your order was processed in accordance with a quote sent to you. We indeed sent you a communication 24 hours after payment, informing you of the need to wait a few more days than the 5/7 days indicated in the offer, proposing a timeframe of up to 10 working days. However, the supply we were expecting has undergone a new rescheduling; as soon as this was confirmed to us, we sent you a communication giving you the opportunity to cancel the order at this stage. Only after receiving your confirmation to proceed, including by phone, was the order moved forward. The goods were consequently reserved for your order, with expected arrival at our premises in the coming days. At this stage, we are now close to delivery, with an imminent receipt, and the cancellation is not permitted for us. A customer service operator is always at your disposal and closely monitors the status of the load related to your purchase. Sincerely, Paola
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I placed an order, this was the second order place the first one there was no issue and delivered within the time specified. The second order placed stated the products were in stock. I then also reached out to find the shipping timeframe for this order specifically as i needed the parts to complete a machine for a customer and we were on a deadline. I was told 2 weeks. I placed the order. did not receive in the timeframe provided. I reached out to customer service and was told that there was a delay from the supplier, Which did not make sense since on the site it stated in stock. we paid for this March 19 we received the parts April 30. I think if you do not actually have the product in stock in your warehouse/distribution then it should state that the part is not in stock that way the customer can make an informed decision. This seems like an easy fix.
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I purchased 2x Siemens starter kits €300 each which they had in stock, when they arrived i realized i ordered the incorrect kit, I was 1 digit out on the very long Siemens code i ordered (which is 100% my fault, i should have been paying more attention) when i requested to return them (they were unopened) and purchase the correct kits from them, I was told 'NO' they can not be returned as i ordered them through my business and not as retail customer. Why that would make any difference, i have no idea. Be very careful when ordering from this company.
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Inaccurate information
The information about the available stock is not very transparent. The delivery timeframe indicates when it enters their warehouses, not when the customer receives it. Our calls and requests for information about the "real" delivery timeframe received evasive answers saying we already had a timeframe indicated. Of course, without clarifying that it is THEIR reception. Not the recipient's. The order does not appear in the history until the item itself is sent to the recipient. That is, it's paid for and not logged.
The item, the invoice,... everything was received, but this lack of clarity in the information means we will only risk repeating the experience if there is no other option in the world.
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Taula and Paula provide exceptional customer service! AD is one of my very favorite vendors to order from because of the easy to use website, accurate in stock information and the Customer Service Team!
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An item listed in stock will take 7 business days to move between their own warehouses in Switzerland to then be internationally shipped in 3 days. I would pay a higher price to not have to wait 2.5 weeks for a product.
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Deliveries canceled due to customs issues
We have had some incidents with the shipments, due to what we are told are customs issues. Although we were informed quickly, it has caused us problems. I understand it is something punctual.
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