shop.mohd.it/en/- Logo - reviews

shop.mohd.it/en/
Reviews:

135 reviews in the last 12 months1,316 total reviews  

4.91
Excellent

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Top positive review

Jul 19, 2023
 Verified review
I'd like to express how impressed I am with MOHD's customer care, and Simona, in particular. Simona provided a remarkable customer care! She solved my issue in no time. Simona was extremely professional and very friendly. Her directions were very clear and very easy to understand what I gad to provide to her to solve my problem. Overall, it was a great experience. And my replacement item came yesterday, and it is in excellent condition. Thank you, Simona!!!! And thank you, MOHD!

Top negative review

Apr 3, 2024
 Verified review
Purtroppo devo dare solo tre stelle in quanto come da foto allegate, lo sgabello Aaron di La Palma è arrivato con un evidente difetto di verniciatura sul tavolino e un difetto del medesimo tipo ma più piccolo alla base. Avendo una certa dimestichezza con i lavori di bricolage sono riuscito a riverniciare le parti, dando una sorta di " goffratura" in linea col mio arredamento. Non ho provveduto a richiedere il cambio, visti i lunghi tempi di attesa ( più di due mesi) e avendo corretto molto bene il difetto. Perfetti gli oggettini ordinati assieme allo sgabello. Una nota di merito alla signora Marilena del client support che è stata gentilissima e disponibilissima in tutte le fasi di assistenza al cliente, motivando sempre i ritardi e proponendo alternative per i piccoli prodotti ordinati ed esauriti. Perfetto l' imballo di Mohd a cui avrei dato cinque stelle, solo un po' deluso da La Palma, per la non cometa attenzione al prodotto finito, considerando peraltro i costi. Un cordiale saluto.
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Reviews for shop.mohd.it/en/

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Feb 26, 2024
 Verified review

Selezione interessante e accurata

Selezione interessante, ottimo servizio clienti rapido ed efficace.
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Feb 17, 2024
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Marilena was very helpful and kind! I’ll shop again!
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Mar 8, 2024
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Ho chiesto aiuto e sono stata prontamente seguita
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Feb 2, 2024
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L'esperienza è stata molto positiva. Anche se un prodotto è arrivato rotto, non ho avuto problemi con il supporto. La spedizione è stata veloce e quando ho fatto il reclamo l'assistente di spororte è stato molto gentile e mi ha spedito velocemente il nuovo prodotto. Ciò che potrebbero fare meglio è preparare i prodotti in modo che non si rompano.
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Jan 20, 2024
 Verified review

A trusted place to look for designer furniture

When you are looking for quality designer product, this is the place to look to. They carries a wide of products and the after sale services are excellent. Special thanks to Silvia who helped to solve an issue with the supplier expeditiously. A very pleasant experience.
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Jan 27, 2024
 Verified review

Vitra Organic Chairs

Excellent communication from the client service, great price and the goods were delivered in perfect condition. I'm vary happy with Mohd and highly recommend them.
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Feb 13, 2024
 Verified review
Marilena è stata perfetta. ha seguito interamente la mia spedizione nonostante ci sia stato un problema nel prodotto. gentile, precisa e professionale
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Jan 31, 2024
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Marilena was caring and excellent at getting what I wanted, really easy and smooth process
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Feb 13, 2024
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Amazing service, excellent quality and products! Very keen to purchase soon again.
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Jan 31, 2024
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Professionale

Molto gentile la signora Marilena Professionale e risolutiva Per me eccellente
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Jan 30, 2024
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Great support
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Feb 15, 2024
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Jan 30, 2024
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Jul 19, 2023
 Verified review

Thank you to Simona at MOHD

I'd like to express how impressed I am with MOHD's customer care, and Simona, in particular. Simona provided a remarkable customer care! She solved my issue in no time. Simona was extremely professional and very friendly. Her directions were very clear and very easy to understand what I gad to provide to her to solve my problem. Overall, it was a great experience. And my replacement item came yesterday, and it is in excellent condition. Thank you, Simona!!!! And thank you, MOHD!
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Oct 1, 2023
 Verified review

Outstanding service from Mohd

live in Singapore and visited a local shop which carries Poliform furniture. I fell in love with the Poliform Curve table in Verde Lepanto marble. I was a bit apprehensive of ordering from online vendors as I had a horrible experience with Miliashop years ago for another purchase of marble furniture which had arrived damaged and took a whole 9 months to resolve. But my experience with Mohd was outstanding. I had worked with Roberto to ensure that my order would arrive in perfect condition without any flaws and sure enough, when everything arrived, it was absolutely beautiful and flawless. Not a single issue with shipping and setup - and mind you, this is a large marble table for which is extremely delicate. With marble, you can also not be sure what sort of cut you will get, but Poliform products are exceptional and I could not be happier with the service from Mohd as well as the products from Poliform. I will most certainly order from Mohd again. Ask for Roberta - she is super wonderful to deal with.
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Aug 5, 2023
 Verified review
MOHD is really a great company. They are not only have very beautiful furniture they also have wonderful staff who will help you all the way from buying to how to return it.I am living in Hong Kong and just bought my first apartment. I bought a beautiful sofa from MOHD but when it had arrived I found out that the elevator of the building that I am living is too small for the sofa. And I am living on the 41st floor. No way for two movers to move up the building. Moreover the stair cases of my building is too small for the sofa. I was really depressed. Luckily the moving company and MOHD both agreed to let me returned the sofa. On the way of all these troubles the staff that I have never met who called Najeeb helped me all the way and comfort me. I received the refund of the sofa today. I am deeply appreciate and I have confident to purchase expensive things from Italy.Thank you again Najeeb you are my angel! Oi Chun
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Oct 16, 2023
 Verified review

I highly recommend MOHD especially if you are not Italian trying to navigate the purchase of furniture for a home in Italy

I purchased a set of Fermob terrace chairs and table from MOHD in Messina for our Sicilian holiday home, one chair arrived damaged. Silvia at MOHD has been terrific in arranging for a replacement chair from Fermob, quite an effort, given that we are English, Fermob is large French company and delivery was in Sicily. Silvia handled everything entirely professionally in her dealings with Fermob and with me. She briefed Fermob on the issues so that Fermob could understand the exact nature of the damage and Fermob reacted as the reputable company they are by replacing the chair. A problem, professionally handled leading to success! Thank you once again MOHD. I cannot recommend MOHD highly enough , they are very professional, helpful and a delight to deal with.
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Nov 3, 2023
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Normalmente, quando acquisto on line, leggo prima le recensioni con 1 stella...

Normalmente quando acquisto on line, prendo preventivamente atto delle recensioni con 1 stella... Nonostante la percentuale non proprio bassissima delle lamentele, ho dato fiducia ai tempi di consegna dichiarati nel sito (5gg lavorativi) ed ho effettuato l'ordine di una Lampada Artemide la sera alle ore 23 del 30 ottobre (prefestivo). Con mia sorpresa ho ricevuto l'oggetto stamattina, 3 novembre alle ore 11. Un grazie particolare va alla sig.na Marilena, che con estrema disponibilità nel rispondere prontamente e con professionalità, si è prodigata, tenendomi costantemente informato, per la soluzione di un piccolo problema da me creato. Assolutamente da consigliare per serietà e tempi di consegna
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Dec 22, 2023
 Verified review
Ho ordinato 2 articoli con consegna gratuita, uno dei 2 ha subito ritardi di consegna c/o i loro magazzini, avendo urgenza di riceverne uno disponibile entro Natale, si sono immediatamente attivati con consegna DHL Express per l’articolo disponibile senza chiedermi spese di consegna per dover effettuare 2 spedizioni . Successivamente ho avuto problemi con la consegna con DHL e l’assistenza clienti e’ prontamente intervenuta a risolvere il problema. Molto soddisfatta dell’assistenza, super consigliato! Bravi!
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May 22, 2023
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MOHD/Louis Poulsen PH80 Warrantee Issue

A crack was discovered in the large shade of our Louis Poulsen PH80 Floor Lamp. This item was purchased from MOHD in Italy. A brief description along with a few pictures of the defect were sent to MOHD Customer Service. Silvia at MOHD secured a warrantee replacement shade which was promptly sent to our home. Considering the world-wide logistics this whole process was Professional and Efficient! Thank You MOHD, Louis Poulsen…and a very special Thank You to Silvia.
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