I specially appreciated my experience with Mohd for the great customer service. There was a small issue with the item I bought and the team was very quick to organise a replacement. I'm pleased with the item and will be shopping with them again.
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the most relevant critical review
2 months ago
I placed my order 14 weeks ago for a blue La Marzocca Linea based on delivery date of ±5 weeks. One week after placing the order @MOHD delayed delivery to ±14 weeks.
Today, it's ±14 weeks since I placed the order and the delivery date has changed again to unknown "we are now awaiting for a new delivery date"
Two of my 4 requests to the customer team remain un-answered. And yet the MOHD website you still misleadingly advertises exactly the same item with 4/5 weeks delivery.
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Reviews for shop.mohd.it/en/
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4 days ago
the upgate of the orfer by the online customer service Marilena
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4 days ago
the price and the service, the update of the order
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4 days ago
I paid USD320 extra to have a "in stock" item to be sent by air courier on their website (price quotation attached), but the shop then contacted me via email saying that they offer me EUR150 refund to ship the item by sea immediately, which would take 30 days. I rejected and they told me the time to send the item by air would be 30 days as well and stop responding to me..so I think this is quite absurd to charge extra for air courier but the time it takes by a cheaper method (by sea) would be the same as the more expensive method (by air)
Delivery earlier than annonced, good information about the date of delivery.
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12 days ago
Ottima esperienza di acquisto! Ampia scelta di articoli di design, spedizioni sempre veloci e gentilezza e disponibilità nel risolvere eventuali contrattempi! Non avrei potuto chiedere di più! Grazie
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12 days ago
I have never received my order .
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12 days ago
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17 days ago
During the ordering process I asked a lot of questions, but they were always friendly and detailed to me.
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17 days ago
The goods were super fast shipped
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18 days ago
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19 days ago
Je recommande ce site le service est excellent, nous avons eu affaire à Aleandra qui est une excellente vendeuse !!!
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19 days ago
6 1/2 month waiting is not acceptable in particular when this could have been avoided in booking the table at the fabric , as I suggested since I was aware there were 80 table available ! Me needing to come and get the informations about the order neither. Never received as requested the contact of the manager. And another 10 days just for the shipping. The relation ship lady was very kind that on the positive note ! Price were in line with my expectations but not the delay !
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21 days ago
Some minor part part of a lamp was broken when I received it. Thanks to great work with Silviani we got it sorted
In-stock item turned out to be not in stock. No attempt to proactively communicate this. Still waiting for the refund, too.
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24 days ago
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25 days ago
Ordered three items. Three of theme were immediately available, the third one would be available in three months. Got in touch with customer service, asking them to ship the items that were already available and telling them they could charge me the extra shipping costs for the remaining item. Customer service emailed me right away and they also offered to pay for the extra shipping costs.
I received the items in less than three days (domestic shipping from Italy to Italy). I'm totally satisfied. MOHD has become my reference point for design-related e commerce.
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25 days ago
Professionali e disponibili, top!
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1 month ago
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1 month ago
Nous avons fait plusieurs commandes, tout c'est à chaque fois très bien passé.
En cas de délais nous recevons un mail de mise à jour de la commande.
Le suivi est très clair. Le support est lui aussi très réactif pour un meuble nous avons eu besoin d'outils spécifique pour l'assembler, outils fournis par le support à leur frais.
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