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certified since: Jul 7, 2014
updated on: May 30, 2023
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Reviews for shop.mohd.it/en/
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the most relevant positive review
Jun 21, 2022
I specially appreciated my experience with Mohd for the great customer service. There was a small issue with the item I bought and the team was very quick to organise a replacement. I'm pleased with the item and will be shopping with them again.
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the most relevant critical review
Jun 20, 2022
I placed my order 14 weeks ago for a blue La Marzocca Linea based on delivery date of ±5 weeks. One week after placing the order @MOHD delayed delivery to ±14 weeks.
Today, it's ±14 weeks since I placed the order and the delivery date has changed again to unknown "we are now awaiting for a new delivery date"
Two of my 4 requests to the customer team remain un-answered. And yet the MOHD website you still misleadingly advertises exactly the same item with 4/5 weeks delivery.
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Reviews for shop.mohd.it/en/
Verified review
8 days ago
A crack was discovered in the large shade of our Louis Poulsen PH80 Floor Lamp. This item was purchased from MOHD in Italy. A brief description along with a few pictures of the defect were sent to MOHD Customer Service. Silvia at MOHD secured a warrantee replacement shade which was promptly sent to our home. Considering the world-wide logistics this whole process was Professional and Efficient! Thank You MOHD, Louis Poulsen…and a very special Thank You to Silvia.
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Verified review
12 days ago
I ordered a coffee table from MOHD. The process ordering internationally was smooth and easy. Unfortunately, a portion the coffee table arrived damaged but MOHD was helpful about getting the replacement sent, which arrived safely. The customer service team is very responsive.
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Verified review
12 days ago
I purchased Fermob terrace furniture for our holiday home in Sicily from MOHD in Messina. MOHD has excellent service, they are always available for any questions by email and phone. They deliver promptly and they are super polite.
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Verified review
4 days ago
We ordered a Vitra table. Everything worked out perfectly. The communication was very good and helpful. The table arrived safely packed and in perfect condition. We would order something from MOHD again at any time!
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Verified review
6 days ago
We have ordered a table and a little screw was missing. The team of Mohd have been very kind and helpful to get the piece. We are very satisfied with their service.
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Verified review
13 days ago
Thank you for your Quick answer to my mail and you took good care of my problem by sending me quickly a new flute of champagne which was broken during delivery!
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Verified review
Recommend shopping with it. We weren't sure initially but the communication is clear on the timing and then delivery was perfect.
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Verified review
May 10, 2023
Our product arrived damaged, but Mohd handled the issue without any difficulty and sent us a replacement as soon as possible.
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May 11, 2023
The customer service, in my case Silvia, was very responsive and understanding. I could not ask for better
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May 2, 2023
The customer service was excellent!
Thank you so much Alberto for your cordiality and professionality
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Verified review
6 days ago
Cortesia, professionalità e rispetto dei tempi indicati.
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Verified review
May 15, 2023
Superb customer management
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6 days ago
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Verified review
Apr 21, 2023
Molto soddisfatto del divano ordinato, e' arrivato e consegnato nei tempi previsti.
La qualita' e buona e il prezzo giusto.
Tutto il personale e' stato cortese e professionale , ma in particolar modo Angela che mi ha seguito fin dal primo momento dell'acquisto fino alla spedizione.
Sempre puntuale nel rispondermi.
Grazie e sicuramente se avro' bisogno di qualche nuovo articolo mi rivolgero' a voi.
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Verified review
Apr 27, 2023
Ho acquistato una libreria Kriptonite su questo sito, non ho avuto nessun problema, anzi sono stati loro a risolverli brillantemente visto che due delle mensole avevano dei difetti di verniciatura, si sono prodigati subito per risolvere facendole sostiuire dall'azienda produttrice. Ho interagito con una loro operatrice (Marilena) che è stata sempre gentilissima e risolutiva.
Consigliato
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Verified review
Apr 14, 2023
I bought a gorgeous SMEG toaster. Unfortunately, even with an adaptor, the voltage issue (US/Europe) caused me to return toaster. The service from MOHD was incredible. Silvie was responsive and so helpful. She arranged for DHL to pick up package from my house. I didn't have to do a thing. Very impressed!
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Verified review
Mar 30, 2023
Ho dovuto chiedere assistenza a causa di un problema con la spedizione e sono stato molto soddisfatto dal servizio clienti! Sono intervenuti subito proponendomi una soluzione oltre che a venirmi incontro per velocizzare la sistemazione.
Consiglio vivamente questo online-shop!
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Verified review
High quality Artemide lamp as ordered. Best price! Very good and nice contact despite > 2.000 km distance. A damaged lamp base was therefore not a problem. It was quickly exchanged. Purchase recommendation for this online shop.
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Verified review
Apr 22, 2023
Mohd offre una vastissima scelta tra i migliori marchi di design e presenta tutte le novità del mercato. Inoltre il Servizio Clienti è sempre molto disponibile e gentile.
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Verified review
Mar 30, 2023
C'è stato un piccolo problema sulla consegna del prodotto scelto, hanno cercato di risolvere con competenza e grande gentilezza.
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