shop.mohd.it/en/- Logo - reviews

shop.mohd.it/en/
Reviews:

141 reviews in the last 12 months1,339 total reviews  

4.89
Excellent

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Includes Buyer Protection
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Most relevant positive review

Jul 19, 2023
 Verified review
I'd like to express how impressed I am with MOHD's customer care, and Simona, in particular. Simona provided a remarkable customer care! She solved my issue in no time. Simona was extremely professional and very friendly. Her directions were very clear and very easy to understand what I gad to provide to her to solve my problem. Overall, it was a great experience. And my replacement item came yesterday, and it is in excellent condition. Thank you, Simona!!!! And thank you, MOHD!

Most relevant negative review

Apr 3, 2024
 Verified review
Purtroppo devo dare solo tre stelle in quanto come da foto allegate, lo sgabello Aaron di La Palma è arrivato con un evidente difetto di verniciatura sul tavolino e un difetto del medesimo tipo ma più piccolo alla base. Avendo una certa dimestichezza con i lavori di bricolage sono riuscito a riverniciare le parti, dando una sorta di " goffratura" in linea col mio arredamento. Non ho provveduto a richiedere il cambio, visti i lunghi tempi di attesa ( più di due mesi) e avendo corretto molto bene il difetto. Perfetti gli oggettini ordinati assieme allo sgabello. Una nota di merito alla signora Marilena del client support che è stata gentilissima e disponibilissima in tutte le fasi di assistenza al cliente, motivando sempre i ritardi e proponendo alternative per i piccoli prodotti ordinati ed esauriti. Perfetto l' imballo di Mohd a cui avrei dato cinque stelle, solo un po' deluso da La Palma, per la non cometa attenzione al prodotto finito, considerando peraltro i costi. Un cordiale saluto.
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Reviews for shop.mohd.it/en/

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Jun 3, 2024
 Verified review

Good service but severely delayed delivery

I made an order in MOHD in November 2023. The webpage showed that it was expected to be shipped in 3 to 4 weeks. However, I did not receive the work until April 2024. During the process, I kept urging and asking about the progress, but I was never able to get the estimated delivery date. It was not until February that I finally received a notification from DHL that the goods would be shipped, but the goods were withdrawn because the base was damaged. After constant urging, I would like to thank Susanna for her patience and replying to my emails in time every time, although she could not keep track of the shipment progress. In early April, I finally received a shipment notification from DHL, but after receiving the goods, the base was damaged again. At this time, Tania from the Mohd after-sales department took over the processing, and I finally received the replacement base in late May. The whole process went back and forth with more than 100 emails to track the progress, and I almost thought I had encountered an online scam. Thanks to the two MOHD staff members, Susanna and Tania, if it were not for their good service, I would only give MOHD one star due to severe delays in delivery and no firm delivery date can be given.
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5 days ago
 Verified review

Lampe de marseille mini

Ho ordinato una lampada di design qualche settimana fa: il prodotto è arrivato con qualche problema in una delle sue componenti. Sono stata ben supportata dall'assistenza che in tempi ragionevoli ha provveduto a farmi avere il pezzo da sostituire. Ringrazio per l'aiuto ricevuto!
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May 21, 2024
 Verified review

Good

Purchase and deliveries were fast and smooth. There was a frustration in the customer service afterwards, but we understood that it was due to a misunderstanding on both parts. Overall I’ll be happy to use MOHD again.
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May 19, 2024
 Verified review
Despite a small issues on the first delivery, the items has been promptly exchanged free of shipping charge, many thanks to Marilena for her great help, proactivity and remarkable fast support and kindness !
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Apr 17, 2024
 Verified review

The support was very effective (but a little slow)

The support was very effective and Tania from customer service was very kind. The only negative aspect was that it took almost 1 month to get a solution to the issue. However in the end every thing was solved and I am fully satisfied.
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Apr 5, 2024
 Verified review
Customer servire always kind and helpful
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Feb 28, 2024
 Verified review
Vorrei in futuro una più tempestiva risposta alle esigenze del cliente: nel caso specifico ho dovuto in effetti aspettare molto tempo prima di ricevere una risposta che quantomeno desse una soluzione al problema.
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Feb 2, 2024
 Verified review
L'esperienza è stata molto positiva. Anche se un prodotto è arrivato rotto, non ho avuto problemi con il supporto. La spedizione è stata veloce e quando ho fatto il reclamo l'assistente di spororte è stato molto gentile e mi ha spedito velocemente il nuovo prodotto. Ciò che potrebbero fare meglio è preparare i prodotti in modo che non si rompano.
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Sep 27, 2023
 Verified review

Issue was solved professionally by Angelo

I have had a delayed shipment issue. Angelo at the customer service was helpful and competent. I was pleasantly surprised that my package arrived promptly after Angelo’s reply. MOHD would keep me as a customer because of Angelo
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Oct 9, 2023
 Verified review

Helpful customer service

My order delayed 3weeks behind the estimated arrival day to the warehouse. Yet, costumer service, Angelo, was really helpful, kept me update with the status all along. It is much appreciated.
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Jan 15, 2024
 Verified review
excelent products and good customer service when needed!
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Oct 31, 2023
 Verified review
Fast and efficient customer support
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Feb 15, 2024
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