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Most relevant positive review
Apr 26, 2024
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Items on the site are quality, original, and often sold at affordable prices.
The shipping service is reliable and fully traceable.
I was involved in a return service for item defectiveness not dependent on the Mohd store and the Mohd's custemer service have been responsive to the needs and have taken care to update me on the progress.
Purtroppo devo dare solo tre stelle in quanto come da foto allegate, lo sgabello Aaron di La Palma è arrivato con un evidente difetto di verniciatura sul tavolino e un difetto del medesimo tipo ma più piccolo alla base. Avendo una certa dimestichezza con i lavori di bricolage sono riuscito a riverniciare le parti, dando una sorta di " goffratura" in linea col mio arredamento. Non ho provveduto a richiedere il cambio, visti i lunghi tempi di attesa ( più di due mesi) e avendo corretto molto bene il difetto. Perfetti gli oggettini ordinati assieme allo sgabello. Una nota di merito alla signora Marilena del client support che è stata gentilissima e disponibilissima in tutte le fasi di assistenza al cliente, motivando sempre i ritardi e proponendo alternative per i piccoli prodotti ordinati ed esauriti. Perfetto l' imballo di Mohd a cui avrei dato cinque stelle, solo un po' deluso da La Palma, per la non cometa attenzione al prodotto finito, considerando peraltro i costi. Un cordiale saluto.
Lampada da terra ARCO di FLOS - Sostituzione lampadina LED
Il mese di novembre scorso ho comprato una lampada da terra ARCO di FLOS completa di lampadina LED sul sito francese di MOHD visto che abito in Francia.
Ho ricevuto la lampada completa di lampadina LED dopo qualche giorno.
Purtroppo, dopo solo 9 mesi di utilizzo (4-5 ore circa ogni sera), la lampadina LED ha smesso di funzionare.
Visto che la durata di vita prevista per questa lampadina è di circa 20'000 ore e nel mio caso la lampadina ha funzionato solo meno di 1'500 ore, ho contattato l'assistenza post vendita di MOHD per richiedere la sostituzione della lampadina in garanzia.
Grazie alla rapidità e all'efficienza di Marilena ho ricevuto la nuova lampadina LED direttamente a casa tramite corriere espresso e senza pagare neanche un Euro.
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Sep 24, 2024
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It's a correct decision to shop on MOHD!!!
I do appreciate Silvia so much!!! She is very kind, patient, empathic, and helpful in assisting me in resolving problems. She helped me replace the tilted side table structure as soon as possible so I could use it before I moved into the new house. Thanks so much again! MOHD has a helpful, efficient customer service team, I will choose them again when next time I need to buy the furniture and lights!
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Sep 22, 2024
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I had a good experience with MOHD and especially their customer representative Angelo. I bought mugs from MOHD and unfortunately the goods damaged during delivery. After I contacted MOHD I got a quick reply from Angelo who then promptly arranged a replacement. I'm satisfied with MOHD's codes for serving customers and I appreciate Angelo for his works.
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9 days ago
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Ottima assistenza
Ottimo servizio di assistenza pre e post vendita,in particolare di Tania,pronta a soddisfare qualsiasi esigenza del cliente
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Sep 18, 2024
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Customer service responds very quickly and they patiently helped me resolve the issue.
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Sep 11, 2024
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Great customer service
Nice selection, and great customer service, responsive and helpful
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Sep 23, 2024
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Amazing service witl high efficency. Congrats
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7 days ago
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Great Experience!
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6 days ago
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Sep 18, 2024
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Aug 19, 2024
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Ottimo calcio-balilla FAS!
ho acquistato il calcio-balilla FAS Pendezza R&D;
dopo averlo collaudato per bene con gli amici, posso confermare che si tratta di un ottimo prodotto, direi professionale. Mi è stato recapitato con buon imballaggio direttamente in Svizzera. Assistenza presente e cordiale. L'attesa per la consegna all'estero è stata di qualche settimana, ma per il resto nulla di negativo da segnalare.
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Aug 23, 2024
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5 Stars *****
Marilena was very helpful and patient with all issues I addressed to her with.
She responded to all my e-mails and questions in no time!! Highly recommended customer care and service – certainly hard to find these days! THANK YOU!!
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Aug 13, 2024
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Very professional and customer friendly service in every aspect and especially from Aleandra - thank you!
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Sep 5, 2024
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Articoli d’eccellenza
Ottima considerazione del cliente
Massima professionalità e gentilezza
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Aug 24, 2024
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Lid melted off Eva Solo kettle
I bought the Eva Solo kettle, and after less than seven weeks of use, the lid melted. It melted completely into a pool of black plastic in the bottom of the kettle. If the lid of a kettle can so easily melt, it is not fit for purpose and it is not permitted under Australian Consumer Law to sell such an item. As you are selling into Australia, the law requires you to replace or refund the value of the kettle. I informed Eva Solo and they directed me to contact Mohd, who provides a 24 month warranty on the product. They said they would be able to follow up with their agent in Italy after I had approached MOHD. MOHD refused to honour their warranty, claiming that it doesn't cover accidental damage! I used the kettle only in the normal way, and provided photos. I certainly did not contribute to the problem. After more emails, on 16 May 2015 Sofia at MOHD said she would check again with the company and get back to me in a few days. On 29 May 2015 I asked Eva Solo whether they were able to offer any further assistance. I have not heard from either of them since. This is deceptive and fraudulent behaviour. I have a warranty on the product and it should have been honoured.
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Aug 7, 2024
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We purchased a Copenhagen 101 lamp (Danish manufacturing company) in December 2023, which unfortunately arrived with a damaged piece (one of the glass spheres was broken), we reported it and we were assured that the replacement piece would be sent, which we received after 2 months. However, the piece was not the right one for our lamp. After a series of communications with customer service (and another sphere received as a replacement, always incorrect) we understood that the components of our lamp, which was new, were no longer produced by the Danish parent company.
Mohd took care of taking back the damaged item at its own expense and sending us a new complete one. All this unfortunately after a year of emails and phone calls.
Our 4 stars therefore go to customer service and in particular to Silvia who immediately proved to be present and willing to resolve our problems.
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Aug 8, 2024
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Customer service was attentive, Marilena answering promptly and gently to all my email helped me send back to the warehouse and re-ship a new item to replace the one that had gotten damaged during transportation. New item arrived in pristine conditions and proper packaging and was installed without any issue. Very satisfied!
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Aug 6, 2024
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Great company
I have bought quite a few items and furniture at MOHD in recent years. Very happy with them. Good prices, fast delivery with good packaging.
My latest order had an item which was damaged. Response the same day by their customer service (Marilena). A quick and very decent solution.
Highly recommend company.
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Jul 24, 2024
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I love this website, their prices are competitive but even more I like their contact center, they are always super helpful and kind.
It makes me feel confident in buying from them (from small decor to big furniture) as I know any issue will be resolved promptly :)
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Aug 9, 2024
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Eccezionale il post-vendita in particolare la signora Tania
Assistenza post-vendita eccezionale,in particolar modo la signora Tania,si è messa subito a disposizione contattando l'azienda fornitrice.Con pazienza e cortesia ha risolto il problema tenendomi costantemente informata. Grazie.